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Troubleshooting

User reference guide

51

C08AF + EHYKOMB33AA
Daikin Altherma R Hybrid
4P471762-1B – 2020.10

Possible cause

Corrective action

Heat pump is damaged.

Press 

  to  view  a  description  of  the

problem.

Press   again.

Select 

  to  allow  the  gas  boiler  to

take over the entire heat load.

Call  your  local  dealer  to  get  the  heat
pump fixed.

INFORMATION

When  the  gas  boiler  takes  over  the  entire  heat  load,  gas  consumption  will  be
considerably higher.

8.7 Symptom: The system is making gurgling noises after commissioning

Possible cause

Corrective action

There is air in the system.

Purge air from the system.

(a)

Various malfunctions.

Check if   is displayed on the home
pages of the user interface. You can
press   to display more information
about the malfunction.

(a)

We recommend to purge air with the air purge function of the unit (to be performed by
the installer). If you purge air from the heat emitters or collectors, mind the following:

WARNING

Air purging heat emitters or collectors.

 Before you purge air from heat emitters or

collectors,  check  if  an  error  or    is  displayed  on  the  home  pages  of  the  user
interface.

If not, you can purge air immediately.

If  yes,  make  sure  that  the  room  where  you  want  to  purge  air  is  sufficiently
ventilated. 

Reason:

  Refrigerant  might  leak  into  the  water  circuit,  and

subsequently  into  the  room  when  you  purge  air  from  the  heat  emitters  or
collectors.

Summary of Contents for Altherma R Hybrid

Page 1: ...User reference guide Daikin Altherma R Hybrid CHYHBH05AF CHYHBH08AF EHYKOMB33AA...

Page 2: ...bout changing the user permission level 27 4 6 2 Using quiet mode 27 4 6 3 Using holiday mode 28 4 6 4 Reading out information 31 4 6 5 Configuring date time units of measurement contrast and backligh...

Page 3: ...view Troubleshooting 49 8 2 To check the error history 49 8 3 To check the warning history 49 8 4 Symptom You are feeling too cold hot in your living room 49 8 5 Symptom The water at the tap is too co...

Page 4: ...ituation that results in death or serious injury DANGER RISK OF ELECTROCUTION Indicates a situation that could result in electrocution DANGER RISK OF BURNING SCALDING Indicates a situation that could...

Page 5: ...n the documentation Symbol Explanation Indicates a figure title or a reference to it Example 1 3 Figure title means Figure 3 in chapter 1 Indicates a table title or a reference to it Example 1 3 Table...

Page 6: ...aller and must comply with applicable legislation Units must be treated at a specialized treatment facility for reuse recycling and recovery By ensuring this product is disposed of correctly you will...

Page 7: ...unit Operation manual Quick guide for basic usage Format Paper in the box of the indoor unit User reference guide Detailed step by step instructions and background information for basic and advanced...

Page 8: ...s for cooling only A combination of hybrid and DX both in heating operation is NOT the main objective of such a system and hence the heating comfort or continuous operation of the DX cannot be guarant...

Page 9: ...that are NOT meant for daily usage ON OFF controls Space heating control How to control space heating Controlling the temperature Domestic hot water control How to control domestic hot water Reheat mo...

Page 10: ...re navigating through the menu structure Goes back 1 step example when you are programming a schedule in the menu structure e NAVIGATING CHANGING SETTINGS Navigates the cursor on the display Navigates...

Page 11: ...operation Actual temperature Desired temperature At the next scheduled action the desired temperature will increase At the next scheduled action the desired temperature will NOT change At the next sch...

Page 12: ...ry operation In this case the gas boiler will take over to heat up the water circuit if required 4 3 Basic usage 4 3 1 Using home pages About home pages You can use the home pages to read out and chan...

Page 13: ...rol are always turned ON or OFF together DHW tank temperature Domestic hot water control Tank Instant DHW temperature Instant domestic hot water control DHW If you turn ON Then Room temperature contro...

Page 14: ...Space heating control NOTICE Room frost protection Even if you turn OFF the leaving water temperature main additional control via the home pages LWT main LWT add room frost protection if enabled will...

Page 15: ...tors External room thermostat control 3 Only for room thermostat control Go to the main leaving water temperature home page LWT main and check the following Is displayed next to the set point Then lea...

Page 16: ...eaving water temperature of the main zone you can do the following You can Location Read out the desired leaving water temperature Leaving water temperature home page main Adjust the leaving water tem...

Page 17: ...temperature follows the manually adjusted value but will return to the scheduled value at the next scheduled action To change the mode from scheduled to preset value Prerequisite User profile Detailed...

Page 18: ...2 hours the schedule will be used again If user profile Basic then you can temporarily overrule the room temperature schedule by pressing or Situation Description 15 20 18 0 C 15 20 19 0 C 15 20 Sched...

Page 19: ...the preset value Desired temperature custom temperature 21 C After 2 hours the schedule will be used again 17 20 20 C To set the overrule period Prerequisite You switched the permission level to Adva...

Page 20: ...ol Using the leaving water temperature home pages INFORMATION The leaving water is the water that is sent to the heat emitters The desired leaving water temperature is set by your installer in accorda...

Page 21: ...o adjust overrule the leaving water temperature linked to room temperature setpoint INFORMATION To see if the leaving water temperature setpoint is linked to the room temperature setpoint see 4 4 1 De...

Page 22: ...u can Location Read out the desired leaving water temperature Leaving water temperature home pages main additional Adjust the desired leaving water temperature Only change this if the desired room tem...

Page 23: ...pending on the user profile the user interface gives you either a basic or a detailed home page User profile Basic User profile Detailed 44 C 01 03 Tue DHW Desired temperature 01 03 44 C Tue DHW Desir...

Page 24: ...ing to a schedule The best time to allow the tank to produce hot water is at night because the space heating demand is lower Example t 60 C 00 00 07 00 50 C 15 C 40 C 14 00 21 00 1 2 3 4 5 Tt Tt Domes...

Page 25: ...ank temperature hysteresis value In scheduled reheat mode you can do the following You can Location Do the same things as in scheduled mode Adjust the preset value Reheat Menu structure See also Sched...

Page 26: ...d If you are in the following situation Current time 10 30 Next scheduled action of the DHW tank Heat up to the preset value Eco example 55 C and sufficient for 2 persons at 14 00 This evening you nee...

Page 27: ...he water to the preset value Storage comfort INFORMATION When the DHW tank booster mode is active the risk of space heating and capacity shortage comfort problems is significant In case of frequent do...

Page 28: ...schedules 435 Usage example Baby is sleeping in the afternoon If you are in the following situation You have programmed a quiet mode schedule During the night Level 3 most quiet During the day OFF to...

Page 29: ...mal schedules will be used During your holiday The configured holiday settings will be used To check if holiday mode is activated and or running 1 Press to go to one of the home pages 2 Check the foll...

Page 30: ...d during your holiday when the unit is operating in heating mode DHW Turn ON or OFF domestic hot water operation during your holiday INFORMATION You can only change the From and Until settings in the...

Page 31: ...schedule Then you can do the following 1 Deactivate the holiday mode 2 When you go away again activate the holiday mode again Advantage You do NOT have to change your schedule or holiday configuratio...

Page 32: ...units of measurement Decimal point Dot Comma Temperature C F Produced energy kWh MBtu Flow l min GPM Efficiency EU USA Consumed gas m ft kWh To configure the contrast of the user interface Prerequisit...

Page 33: ...Locking and unlocking buttons and functions About locking and unlocking You can use the following locking modes Button lock Locks all buttons to prevent children from changing settings Function lock L...

Page 34: ...any places schedules and room temperature home page and If you later want to change the value you only have to do it in one place To define preset values 1 Go to 7 4 User settings Preset values 2 Sele...

Page 35: ...ture DHW tank temperature Program when to heat up the DHW tank Storage comfort preset value a Storage eco preset value a Storage stop b Quiet mode Program when the unit has to use which quiet mode lev...

Page 36: ...es and give them appropriate names Example EarlyShift DayShift and LateShift 2 Select the schedule that you currently want to use 4 7 3 Schedules Example INFORMATION The procedures to program other sc...

Page 37: ...d press 2 Select User defined 1 User defined 2 or User defined 3 and press 3 Change the name and press Only applicable for room temperature schedules Example MyWeekSchedule 4 7 4 Predefined schedules...

Page 38: ...t curve see below 4 8 1 To set the weather dependent settings Prerequisite You switched the permission level to Advanced end user 1 Go to 7 7 User settings Set weather dependent 2 For main leaving wat...

Page 39: ...n Altherma R Hybrid 4P471762 1B 2020 10 d Desired leaving water temperature when the outdoor temperature equals or rises above the high ambient temperature Note in heating this value should be lower t...

Page 40: ...rs Operation modes Version Error information Error history Contact helpdesk number Version User interface Indoor unit Outdoor unit User settings Display Temperature lock Set schedules Preset values Un...

Page 41: ...es 0 1 LWT zone Pump operation mode 2 Request Domestic hot water settings A 2 2 DHW operation Depends on model DHW pump 0 No Thermostats A 2 2 Contact type main 2 H C request Contact type add 2 H C re...

Page 42: ...10 3 Domestic hot water control A 4 Setting Default Fill in Type 2 Scheduled only Maximum setpoint Depends on model INFORMATION When the DHW tank booster mode is active the risk of space heating and c...

Page 43: ...on the user interface Price Value in breadcrumb Gas 5 3 euro cent kWh 7 4 6 5 3 Gas 4 8 pence kWh 7 4 6 4 8 Electricity 12 euro cent kWh 7 4 5 1 12 Electricity 12 49 pence kWh 7 4 5 1 12 5 1 To set t...

Page 44: ...aking into account the reimbursement will be optimized NOTICE Make sure to modify the setting of the energy prices at the end of the incentive period 5 4 1 To set the gas price in case of an incentive...

Page 45: ...e per kWh 5 Calculation of the gas price Gas price Actual gas price incentive kWh 0 9 Gas price 4 08 5 0 9 Gas price 8 58 Calculation of the electricity price Electricity price Actual electricity pric...

Page 46: ...at home during your holiday or when you go away during your holiday Tips about leaving water temperature In heating mode a lower desired leaving water temperature results in lower energy consumption a...

Page 47: ...GWP value 675 NOTICE Applicable legislation on fluorinated greenhouse gases requires that the refrigerant charge of the unit is indicated both in weight and CO2 equivalent Formula to calculate the qu...

Page 48: ...48 CHYHBH05 08AF EHYKOMB33AA Daikin Altherma R Hybrid 4P471762 1B 2020 10 7 2 To find the contact helpdesk number Prerequisite You switched the permission level to Advanced end user 1 Go to 6 3 2 Info...

Page 49: ...staller You can find the contact helpdesk number via the user interface 8 2 To check the error history Prerequisite Only available if is displayed on the home pages 1 Go to 6 3 1 Information Error han...

Page 50: ...temperature so that more hot water will be produced exceptionally If the problems recurs daily do one of the following Increase the DHW tank temperature preset value Adjust the DHW tank temperature sc...

Page 51: ...ir from the system a Various malfunctions Check if is displayed on the home pages of the user interface You can press to display more information about the malfunction a We recommend to purge air with...

Page 52: ...HYHBH05 08AF EHYKOMB33AA Daikin Altherma R Hybrid 4P471762 1B 2020 10 9 Relocation 9 1 Overview Relocation If you want to relocate parts of your system contact your installer You can find the contact...

Page 53: ...P471762 1B 2020 10 10 Disposal NOTICE Do NOT try to dismantle the system yourself dismantling of the system treatment of the refrigerant oil and other parts MUST comply with applicable legislation Uni...

Page 54: ...main Service company Qualified company which can perform or coordinate the required service to the product Installation manual Instruction manual specified for a certain product or application explain...

Page 55: ......

Page 56: ...4P471762 1B 2020 10 Copyright 2016 Daikin Verantwortung f r Energie und Umwelt...

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