Dacor ERV48, Use And Care Manual

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6
Warranty and Service
Getting help
Before you request service:
1. review thee Before You Call for Service section on
page 5.
2. use the helpful tips found in our Problem Solution
Guide.
3. become familiar with the warranty terms and condi-
tions of your product.
4. if none of these tips or suggestions resolves your
problem, call our customer service center at the
number below.
Dacor’s Customer service center is available
6:00 a.m. – 5:00 p.m. Pacific Time
For warranty repairs or questions and for Dacor Dis-
tinctive service (DDs) in the us and Canada
phone: (800) 793-0093, extension 2822
For non-warranty repairs or questions in the us and
Canada Dacor Customer service
phone: (800) 793-0093, extension 2813
Contact us through our web site at:
www.dacor.com/contact-us
Warranty
What Is Covered
CertIFICate oF WarrantIes: DaCor DoWnDraFt
Vents
WItHIn tHe FIFtY states oF tHe u.s.a., tHe DIs-
trICt oF ColumBIa, anD CanaDa*:
fuLL one-year warranty
the warranty applies only to the Dacor appliance sold to
the first use purchaser, starting from the date of origi-
nal retail purchase or closing date for new construction,
whichever period is longer. warranty is valid on products
purchased brand new from a Dacor authorized Dealer or
other seller authorized by Dacor.
if your Dacor product fails to function within one year of
the original date of purchase, due to a defect in material
or workmanship, Dacor will remedy it without charge to
you.
all cosmetic damage (such as scratches on stainless steel,
paint/porcelain blemishes, etc.) to the product or included
accessories must be reported to Dacor within 60 days of
the original purchase date to qualify for warranty cover-
age.
Consumable parts such as filters and light bulbs are not
covered and are the responsibility of the purchaser.
Limitations of coverage
service will be provided by a Dacor designated service
company during regular business hours. please note ser-
vice providers are independent entities and are not agents
of Dacor.
Dealer display and model home display products with a
production date greater than 5 years, products sold “as
is,” and products installed for non-residential use, which
include but are not limited to religious organizations, fire
stations, bed and breakfast and spas carry a one year
parts warranty only. all delivery, installation, labor costs
and other service fees are the responsibility of the pur-
chaser.
warranty will be null and void on product that has altered,
defaced or missing serial numbers and tags.
the owner must provide proof of purchase or closing
statement for new construction upon request. all Dacor
products must be accessible for service.
warranty is null and void if non-etL or non-cuL approved
product is transported from the u.s.a.
outsIDe tHe FIFtY states oF tHe u.s.a., tHe
DIstrICt oF ColumBIa, anD CanaDa:
LimiteD first year warranty
if your Dacor product fails to function within one year of
the original date of purchase due to a defect in material or
workmanship, Dacor will furnish a new part, f.o.b. factory
to replace the defective part.
all delivery, installation, labor costs and other service fees
are the responsibility of the purchaser.
What Is Not Covered
• slight color variations may be noticed because of dif-
ferences in painted parts, kitchen lighting, product
placement and other factors; this warranty does not
apply to color variation.
• service calls to educate the customer on proper use
and care of the product.
• service fees for travel to islands and remote areas,
which include but are not limited to, ferries, toll roads
or other travel expenses.
• consequential or incidental damage, including but not
limited to food or medicine loss, time away from work
or restaurant meals.
• failure of the product when used for commercial,
business, rental or any application other than for resi-
dential consumer use.
• failure of the product caused by improper product
installation.
• replacement of house fuses, fuse boxes or resetting
of circuit breakers.