55
Warranty and Service
Getting Help
Before you request service:
1. Review the
Before You Call for Service
section of this manual (see page 52).
2. Use the helpful tips found in our
Problem Solution Guide.
3. Become familiar with the warranty terms and conditions of your product.
4. If none of these tips or suggestions resolves your problem, call our Customer Service Center
at the number below.
Dacor’s Customer Service Center is available 6:00
a
.
m
.
– 5:00
p
.
m
.
Pacific Time
For warranty repairs or questions and for Dacor Distinctive Service (DDS) in the US and Canada
Phone: (800) 793-0093, extension 2822
For non-warranty repairs or questions in the US and Canada
Phone: (800) 793-0093, extension 2813
Contact us through our web site at:
www.dacor.com/contact-us
Replacement Parts
Replacement parts my be ordered through your dacor dealer, or contact Dacor Customer Service at (800) 793-0093,
extension 2813.
Problem
May Be Caused By
What to Do
Igniter continues to spark
(click) after flame ignites.
Burner is cold.
Burners may continue to spark for up to 60
seconds when cold and set to low. See
Oper-
ating the Cooktop
section for more informa-
tion on how to minimize.
Flame distorted by air draft.
Minimize any air drafts around the range.
Close nearby windows.
Wet or dirty igniter.
Clean and dry according to
Care and Clean-
ing
section.
Burner ring or burner cap is dirty.
Clean and dry according to
Care and Clean-
ing
section.
Burner ring or burner cap not prop-
erly positioned.
Make sure burner is assembled according to
the
Setting Up Your Range
section.
Flame goes out at low setting.
Air intake holes obstructed.
Check to make sure air holes above knobs are
not blocked.
Low gas pressure.
Contact gas company.
Before You Call for Service
