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SimulRing

If you frequently change locations, or you use more than one landline and mobile 
phone over the course of a day, set up the SimulRing feature to forward incoming 
calls to up to 6 phones simultaneously, allowing you to pick up whatever line you 
hear first or are the closest to!

Network Availability Number

Never worry about your ISP going down again! Have your Vonage number(s) 
forwarded to any phone number in the US or Canada in the event your Internet 
connection is disrupted.

Voicemail Settings

Set up your voicemail to allow you to access your voicemail from anywhere!  
Forward your messages to your email account, or access them through any 
phone or Web browser.

Bandwidth Saver

Never worry that bandwidth limitations from your ISP will prevent you from using 
your computer and your phone at the same time. Use Vonage Bandwidth Saver to 
change the bandwidth settings for your Vonage phone number(s).

International Calling

Are the in-laws visiting and you don’t want them spending hours on your phone 
calling international numbers? You can turn international calling on and off 
through the Features menu.

Call Hunt

If your Vonage line is busy, the Call Hunt feature can automatically forward 
your incoming calls to other Vonage lines in the order you specify so you’ll 
never miss a call again!

About Your Vonage Online Account

VOICEMAIL

Your Vonage voicemail is the most flexible and useful tool you’ve ever had!

Checking Your Voicemail

You can check your voicemail from anywhere in the world using these 3 options:

 Get your voicemail from your Vonage phone. Simply dial *123 to 

   retrieve your messages.

 Get your voicemail online: Click on “Get Voicemail” from the Voicemail menu.

 Get your voicemail via email: Check on Voicemail Email Notification within the 

   voicemail settings menu to enable email delivery of voicemails.

Change Pin

You can change your voicemail PIN number by clicking “Change PIN” in the 
Voicemail menu.

Change Greeting

You can change your greetings anytime by dialing *123 from your Vonage phone 
and pressing 91 for Greetings.

FEATURES

Your Vonage account can meet all your requirements when it comes to 
features and access options. Just log into the Features section to customize 
these features and more:

911 Dialing

Activate 911 Dialing to be sure that emergency personnel can respond quickly to 
your call for help! You can easily update your street address at any time through 
your Vonage Web Account

Call Forwarding

Make sure that callers can always find you – regardless of where you are!  Vonage Call 
Forwarding will automatically route all incoming calls to any number in the US and Canada.

Call Waiting with Caller ID

Take only the call you want!  You can view incoming calls while you’re on the 
phone and decide if you want to take them or let them go to voicemail.

Enjoy your Vonage Internet Phone Service!

If you have any questions please visit:

www.vonage.com/help (US)

www.vonage.ca/help (Canada)

If you’re still having trouble, please call 1-866-243-4357

In Canada please call 1-877-272-0528

Summary of Contents for Vonage

Page 1: ...high speed DSL or Cable connection A valid Vonage account If you purchased your Vonage Device at a retail location make sure to first activate your device at www vonage com activate In Canada visit www vonage ca activate Please wait 30 minutes before checking for a dial tone DV060607 ...

Page 2: ...ets you connect more than one piece of equipment like computers to your DSL or cable modem to share one Internet connection Some ISPs supply combination modem routers HINT If you have more than one computer connected to the Internet then you have a router Port This is an opening on a device where you connect a cable An Ethernet port looks like a wide phone jack Before you begin 1 Get ready to star...

Page 3: ...ur kit to stand the Vonage Device vertically but it is not required Step 1 Identify the items you ll need 3 2 D LInk Documentation CD ROM Printed Materials Base Support Yellow Cable Blue Cable Black Power Cord D Link Vonage Wireless Router Telephone Cable NOTE Ensure you are using the power supply provided with the Vonage Device Using the wrong power supply could result in damage to your equipment...

Page 4: ...up includes a DSL or Cable Modem only proceed to page 6 If your existing setup includes a DSL or Cable Modem and Router proceed to page 10 4 NOTE If you have a DSL or Cable Modem with a built in Router the setup process is the same as if you have a separate modem and router Proceed to page 10 ...

Page 5: ... connected to your Internet connection the DSL or Cable line from your Internet provider 5 Connect one end of the blue cable to the Ethernet port on your Modem Connect the other end to the blue port labeled Internet on the back of the Vonage Device 6 Connect one end of the yellow cable to the yellow port labeled Ethernet 1 on the back of the Vonage Device Connect the other end to the Ethernet port...

Page 6: ...ll flicker whenever there is communication activity Step 3 Set up your new Vonage Router 8 Vonage Device If your Internet connection doesn t work and you have a Cable Modem 1 Unplug the Modem for at least 10 minutes If left off for less than 10 minutes it might still remember old information that could prevent it from working properly 2 If your Internet connection still does not work you may need ...

Page 7: ...your existing router Connect that cable to the yellow port labeled Ethernet on the Vonage Device Then connect one end of the blue cable to the blue port labeled Internet on the back of the Vonage Device Connect the other end of the blue cable to the port you just made available on your router NOTE If you don t have any available ports on your router and you have a home network set up where you sha...

Page 8: ...r Vonage kit plug the smaller end of the Power Cord into the circular Power Port on the back of the Vonage Device Then plug the larger end of the Power Cord into an electrical power outlet NOTE Before continuing the Power and Internet lights on the front of the Vonage Device should both turn on Wait until the Power light stops blinking and both Power and Phone 1 lights are solid The Phone 2 light ...

Page 9: ...like with an existing modem This is what your set up should look like with both an existing modem and router If you do not hear a dial tone proceed to Troubleshooting on page 17 14 3 Pick up your handset NOTE When you pick up your phone to check for a dial tone the phone light will blink If you hear a dial tone congratulations You ve set up your Vonage service correctly and can now start making ca...

Page 10: ...referto the information that came with your modem b Router if you have one Wait for the lights to come back on consult router manual for sequence before continuing Wait at least 30 seconds after the lights have stopped blinking c Vonage Device Wait for the power and phone s lights to be a solid green The Internet light will blink whenever there is activity d Computer Continued on next page Trouble...

Page 11: ...ing firmware from Vonage the lights will blink rapidly in unison 18 At this point you should have both a dial tone and Internet connectivity 3 Try opening your web browser to view a web page If you cannot view a web page check to see whether your Cable or DSL prover is having connection problems in your area If your Internet connection works but you don t hear a dial tone or a voice recording 1 Be...

Page 12: ...ol you ve ever had Checking Your Voicemail You can check your voicemail from anywhere in the world using these 3 options Get your voicemail from your Vonage phone Simply dial 123 to retrieve your messages Get your voicemail online Click on Get Voicemail from the Voicemail menu Get your voicemail via email Check on Voicemail Email Notification within the voicemail settings menu to enable email deli...

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