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D-Link DCS-940L User Manual

Appendix C - Contacting Technical Support

Contacting Technical Support

U.S. and Canadian customers can contact D-Link technical support through our web site or by phone.

Before you contact technical support, please have the following ready:

 

• Model number of the product (e.g. DCS-940L)

 

• Hardware Revision (located on the label on the bottom of the Network Camera (e.g. rev A1))

 

• Serial Number (s/n number located on the label on the bottom of the Network Camera). 

You can find software updates and user documentation on the D-Link website as well as frequently asked questions and 

answers to technical issues.

For customers within the United States:

 

Phone Support:

(877) 453-5465

Internet Support:

http://support.dlink.com

Summary of Contents for DCS-940L

Page 1: ......

Page 2: ...s Trademarks D Link and the D Link logo are trademarks or registered trademarks of D Link Corporation or its subsidiaries in the United States or other countries All other company or product names mentioned herein are trademarks or registered trademarks of their respective companies Copyright 2011 by D Link Corporation All rights reserved This publication may not be reproduced in whole or in part ...

Page 3: ...allation Wizard 12 WPS Push Button Setup 13 mydlink Portal 14 Camera Status 15 Live Video 16 Camera Settings 17 Camera Info 18 Configuration 19 Using the Configuration Menu 19 Live Video 21 Setup 21 Wizard 21 Internet Connection Setup Wizard 22 Network Setup 24 Wireless 25 DDNS 26 Image Setup 27 Video 28 Video Configuration 28 Audio 29 Motion Detect 30 Mail 31 Time Schedule 32 FTP 33 Time Schedule...

Page 4: ...1 What is WPA 42 Configuring the DCS 940L with a Router 43 Troubleshooting 49 Wireless Basics 52 Wireless Modes 56 Networking Basics 57 Check your IP address 57 Statically Assign an IP Address 58 Technical Specifications 59 Contacting Technical Support 61 Warranty 62 Registration 69 ...

Page 5: ...pply with a different voltage than the one included with your product will cause damage and void the warranty for this product If any of the above items are missing please contact your reseller System Requirements Computer with Windows 7 Vista or XP PC with 1 3GHz or above at least 128MB RAM Internet Explorer 6 Existing 10 100 Ethernet based network or 802 11n wireless network Product Overview Pac...

Page 6: ...PU and web server that transmits high quality video images for security and surveillance The DCS 940L can be accessed remotely and controlled from any PC Notebook over your local network or through the Internet via a web browser The simple installation and intuitive web based interface offer easy integration with your Ethernet Fast Ethernet or 802 11n g wireless network The DCS 940L also comes wit...

Page 7: ...tworkfortraditionalwiredenvironments and works with 802 11n routers or access points for added flexibility The Site Survey feature also allows you to view and connect to any available wireless networks Web Configuration Using a standard Web browser administrators can configure and manage the Network Camera directly from its own Web page via Intranet or Internet This means you can access your DCS 9...

Page 8: ...8 D Link DCS 940L User Manual Section 1 Product Overview Hardware Overview Front View Microphone Camera Lens Power and Link LED ...

Page 9: ...9 D Link DCS 940L User Manual Section 1 Product Overview Rear View Reset Power Receptor Ethernet Port Camera Stand Audio Out WPS LED WPS Button ...

Page 10: ...ated on the bottom panel of the DCS 940L and attach it to the network Attach the External Power Supply Attach the external power supply to the power receptor located on the rear back panel of the DCS 940L and connect it to your wall outlet or power strip Power is confirmed when the green LED Power indicator located below the lens on the DCS 940L is illuminated Installation ...

Page 11: ... degree angle appears to be almost 3 feet 1 meter thick At a 2 degree angle it looks over 42 feet 14 meters thick Position your devices so that the signal will travel straight through a wall or ceiling instead of at an angle for better reception 3 Building Materials make a difference A solid metal door or aluminum studs may weaken the wireless signal Try to position your access points wireless rou...

Page 12: ...mputer s optical drive to start the autorun program The CD ROM will open the Camera Installation Wizard Simply click Start to go through the Installation Wizard which will guide you through the installation process from connecting your hardware to configuring your camera Camera Installation Wizard ...

Page 13: ...s you may need to log in to the web interface and click on an on screen button to activate theWPS feature If you are not sure where the WPS button is on your router please refer to your router s User Manual The DCS 940L will automatically create a wireless connection to your router While connecting the green LED will flash and your camera will reboot WPS Push Button Setup WPS Button Alternatively ...

Page 14: ...tal After registering your DCS 940L camera with a mydlink account in the Camera Installation Wizard You will be able to remotely access your camera from the www mydlink com website After signing in to your mydlink account you will see a screen similar to the following ...

Page 15: ...f you still cannot access your camera reset your camera and run the Camera Installation Wizard again from the CD ROM included in your package Here you can see the online status of each of your cameras Your online status may be one of the following A green checkmark indicates that your camera is online and ready to use A yellow exclamation point indicates that your camera is online but the camera p...

Page 16: ... the Live Video tab will be selected by default If the camera is available a Live Video feed will be displayed Video will be shown at VGA resolution 640x480 if viewing your camera from a PC on the same local network or at QVGA resolution 320x240 if viewing your camera from a PC on a remote network ...

Page 17: ...ink Portal Camera Settings The Camera Settings tab allows you to access your camera s configuration interface To open your camera s configuration interface click Camera web page and enter the password exactly as listed on the Camera Settings page ...

Page 18: ...the password Clicking on the Password will open a window for you to log in to your camera s configuration interface Then it will open the Maintenance Admin page where you can change your Password Displays the mydlink number of your device Displays the model name of your device Displays the MAC address of your device Displays the time and date that your device was added to mydlink This section prov...

Page 19: ...igure your DCS 940L At the end of the wizard click Go To Camera or enter the IP address of your camera into a web browser such as Internet Explorer To log in use the User name admin and the password you created in the Installation Wizard If you did not create a password the default password is blank After entering your password click OK Note If you are directly connecting your PC to the camera or ...

Page 20: ...20 D Link DCS 940L User Manual Section 4 Configuration When you connect to the home page of your camera you will be prompted to download ActiveX ...

Page 21: ...amera in the future IP Address The fixed IP address Subnet Mask The default value is 255 255 255 0 Used to determine if the destination is the same subnet Default Gateway The gateway used to forward frames to destinations in a different subnet Invalid gateway settings may cause the failure of transmissions to a different subnet Primary DNS Primary domain name server that translates names to IP add...

Page 22: ... your PC This is done using the on board wireless adapter on the DCS 940L connected to a wireless adapter on the PC Allows the user to select the wireless protocol 11g 11b or auto detection For security there are three choices None WEP and WPA PSK WPA2 PSK Select the same encryption method that is being used by your wireless device router A shared secret which was previously shared between the two...

Page 23: ...st name of the DDNS server Enter your username or e mail used to connect to the DDNS Enter your password used to connect to the DDNS server Enable Server Address Host Name User Name Password DDNS This section allows you to configure the DDNS setting for your camera DDNS will allow all users to access your camera using a domain name instead of an IP address ...

Page 24: ... Allows you to click drop down list to adjust the AGC level Allows you to click drop down list to adjust the BLC level Allows you to click drop down list to adjust the Night Mode level Select this box to vertically flip the video If the camera is installed upside down Flip Image and Mirror should both be checked Horizontally flip the video Privacy Mask Brightness Contrast Saturation Exposure Sharp...

Page 25: ... three formats 640x480 320x240 and 160x120 The higher setting can obtain better quality However it will use more resource within your network Select one of five levels of image quality Highest High Medium Low and Lowest Frame Rate Select the optimal setting depending on your network status Please note that the higher setting can obtain better quality However it will use more resources within your ...

Page 26: ...bling audio setting will allow you to listen to audio from the camera through your PC s audio output Note Please wait a few seconds for the camera to adjust the audio after the setting has been selected Audio Settings You may Enable or Disable the camera audio feed ...

Page 27: ...to use Gmail by SSL TLS for the e mail notification you can follow the setup procedure as below Step 1 Enter smtp gmail com in SMTP Server Address Step 2 Change the SMTP server port number from 25 to 465 Step 3 Enter your gmail E mail address in Sender E mail Address Step 4 Enter the destination E mail address in Receiver E mail Address Step 5 Enter the user name required to access the SMTP server...

Page 28: ...er The following user settings must be correctly configured for remote access Specifies the password to access the external FTP server This is the IP address of the FTP server that you will be connecting to Specifies the destination folder in the external FTP server Default is port 21 If changed external FTP client program must change the server connection port accordingly Allows the user to creat...

Page 29: ...r camera Specifies the measurable difference between two sequential images that would indicate motion Please enter a value between 0 and 10 Use your mouse to click on the blocks that you would like to monitor for motion When motion is triggered there are three sorts of file format can be selected 1 AVI File With Record File Setting 2 Multi JPEG With Record File Setting only with JPEG compression f...

Page 30: ...lect the time zone for your region from the drop down menu Network Time Protocol will synchronize your camera with an Internet time server Choose the one that is closest to your camera Click to synchronize the time information from your PC Select this to set the time manually This section allows you to configure the settings of the internal system clocks for your camera ...

Page 31: ...nterval File Name Enable or Disable snapshot function Allows the user to select sending snapshot image types E Mail or FTP The frequency of the snapshot interval can also be configured from 1 to 50000 seconds The user could edit the file name while sending the snapshot image via E Mail or FTP ...

Page 32: ...mous User Login Add User Account User List Language The user could login to the camera without inserting username and password while activating this function Createnewuserforaccessingthevideoimage Entertheuser name password andpasswordconfirmation andclickAdd Amaximumof8useraccountscanbeaddedintotheuserlist Displays the account names of authorized users There are Traditional Chinese Simplified Chi...

Page 33: ...ard Drive Local From Local Hard Drive Restore To Factory Default Reboot Device You may save and document your current configuration settings into your computer Locateapre savedconfigurationbyclickingand then restore the pre defined settings to your camera by clicking You may reset your camera and restore the factory settings to your camera by clicking This will restart your camera ...

Page 34: ...may go to the D Link Support Page to check for the latest firmware versions available To upgrade the firmware on your DCS 940L please download and savethelatestfirmwareversionfromtheD LinkSupportPagetoyour local hard drive Locate the file on your local hard drive by using the Browse button Then click the Upload button to start the firmware upgrade ...

Page 35: ...35 D Link DCS 940L User Manual Section 4 Configuration Device Info This section displays all the details information about your device and network settings Status ...

Page 36: ...36 D Link DCS 940L User Manual Section 4 Configuration Logs Logs SortbySystemLogs MotionDetectionLogsand I O Logs In addition System Logs and I O Logs won t lose data due to power failure ...

Page 37: ... it is transmitted from one wireless device to another To gain access to a WEP network you must know the key The key is a string of characters that you create When using WEP you must determine the level of encryption The type of encryption determines the key length 128 bit encryption requires a longer key than 64 bit encryption Keys are defined by entering in a string in HEX hexadecimal using char...

Page 38: ...tion Standard instead of TKIP User authentication which is generally missing in WEP through the extensible authentication protocol EAP WEP regulates access to a wireless network based on a computer s hardware specific MAC address which is relatively simple to be sniffed out and stolen EAP is built on a more secure public key encryption system to ensure that only authorized network users can access...

Page 39: ...work camera using your Internet Explorer web browser 3 Access the router with your web browser 4 Open virtual server ports to enable remote image viewing Note These are manual steps however if you decide to use the wizard it will perform every step automatically This section is designed to walk you through the setup process for installing your camera behind a router and enable remote video viewing...

Page 40: ...e reference Run your Internet Explorer Web browser In the address bar type in the IP Address that was assigned to the Network Camera by the DCC program The DCS 940L Live Video Page appears with a window displaying live video from the camera You are able to view this screen from any PC running Internet Explorer on your LAN Click on the Setup button on the left side of the display Scroll to the bott...

Page 41: ...etwork Setup page displays the port settings for your camera If necessary these ports can be changed if they are already in use by other devices e g in a multiple camera environment Note Both the HTTP port and RTSP port are required to be opened for the DCS 940L ...

Page 42: ... IP Address Dynamic means that your router s WAN IP address can change from time to time depending on your ISP A dynamic WAN IP Address identifies your router on the public network and allows it to access the Internet To find out what your router s WAN IP Address is go to the Status menu on your router and locate the WAN information for your router as shown on the next page The WAN IP Address will...

Page 43: ...he ports normally used by the DCS 940L are blocked from access over the Internet Therefore these ports need to be made accessible over the Internet This is accomplished using the Virtual Server function on the DIR 655 router The Virtual Server ports used by the camera must be opened through the router for remote access to your camera Virtual Server is accessed by clicking on the Advanced tab of th...

Page 44: ...s to conserve bandwidth Check with your ISP so that you can open the appropriate ports accordingly If your ISP does not pass traffic on port 80 you will need to change the port the camera uses from 80 to something else such as 800 Not all routers are the same so refer to your user manual for specific instructions on how to open ports Enter valid ports in the Virtual Server section of your router P...

Page 45: ...lowing websites DCS 940L http DCS 940L mydlink com After going through the wizard you should see Remote Status Enabled on the summary page If you see Remote Status Disabled make sure that the front LED on your camera is lit solid green your Internet connection is working your router s LAN WAN connections are working properly your router has UPnP enabled if your router does not support UPnP please ...

Page 46: ... unreliable There might be a problem with the network cable To confirm that the cables are working PING the address of a known device on the network If the cabling is OK and your network is reachable you should receive a reply similar to the following bytes 32 time 2 ms Another possible problem may be that the network device such as a hub or switch utilized by the Network Camera is not functioning...

Page 47: ...ke sure that your computer s display properties are set to at least 6 bit color Using 16 or 256 colors on your computer will produce dithering artifacts in the image making the image look as if it is of poor quality The configuration on the Network Camera image display is incorrect The Web Configuration Video section of the Web management allows you to adjust the related parameters for improved im...

Page 48: ...lar computer network that transmits and receives data with radio signals instead of wires Wireless LANs are used increasingly in both home and office environments and public areas such as airports coffee shops and universities Innovative ways to utilizeWLAN technology are helping people to work and communicate more efficiently Increased mobility and the absence of cabling and other fixed infrastru...

Page 49: ... to how cordless phone work through radio signals to transmit data from one point A to point B But wireless technology has restrictions as to how you can access the network You must be within the wireless network range area to be able to connect your computer There are two different types of wireless networks Wireless Local Area Network WLAN and Wireless Personal Area Network WPAN Wireless Local A...

Page 50: ...ryone is using it whether it s for home office business D Link has a wireless solution for it Home Gives everyone at home broadband access Surf the Web check email instant message and etc Gets rid of the cables around the house Simple and easy to use Small Office and Home Office Stay on top of everything at home as you would at office Remotely access your office network from home Share Internet co...

Page 51: ...s of setting up a wireless network Tips Here are a few things to keep in mind when you install a wireless network Centralize your router or Access Point Make sure you place the router access point in a centralized location within your network for the best performance Try to place the router access point as high as possible in the room so the signal gets dispersed throughout your home If you have a...

Page 52: ...o peer communication using wireless network adapters on each computer such as two or more DCS 940L wireless network Cardbus adapters An Infrastructure network contains an Access Point or wireless router All the wireless devices or clients will connect to the wireless router or access point An Ad Hoc network contains only clients such as laptops with wireless cardbus adapters All the adapters must ...

Page 53: ... Run In the run box type cmd and click OK At the prompt type ipconfig and press Enter This will display the IP address subnet mask and the default gateway of your adapter If the address is 0 0 0 0 check your adapter installation security settings and the settings on your router Some firewall software programs may block a DHCP request on newly installed adapters If you are connecting to a wireless ...

Page 54: ... and select Properties Step 3 Highlight Internet Protocol TCP IP and click Properties Step 4 Click Use the following IP address and enter an IP address that is on the same subnet as your network or the LAN IP address on your router Example If the router s LAN IP address is 192 168 0 1 make your IP address 192 168 0 X where X is a number between 2 and 99 Make sure that the number you choose is not ...

Page 55: ...Ethernet 802 11b g n WLAN WIRELESS CONNECTIVITY 802 11b g n Wireless with WEP WPA WPA2 security WIRELESS TRANSMIT OUTPUT POWER 17 5 dbm for 11b 14 dbm for 11g 17 5 dbm for 11n typical SDRAM 128 MB FLASH MEMORY 16 MB RESET BUTTON Reset to factory default VIDEO Codecs H 264 MJPEG MPEG4 for 3GPP only JPEG for still images VIDEO FEATURES Adjustable image size and quality Time stamp and text overlay Fl...

Page 56: ...50 60 Hz Output 12 V DC 1 25 A External AC to DC switching power adapter DIMENSIONS W x D x H Camera only 59 x 93 7 x 45 5 mm WEIGHT 182 g without bracket and stand MAX POWER CONSUMPTION 2 5 W Operation Temperature 0 C to 40 C 32 F to 104 F Storage Temperature 20 C to 70 C 4 F to 158 F Humidity 20 80 RH non condensing Emission EMI Safety Other Certifications FCC Class B IC CE ...

Page 57: ...ady Model number of the product e g DCS 940L Hardware Revision located on the label on the bottom of the Network Camera e g rev A1 Serial Number s n number located on the label on the bottom of the Network Camera You can find software updates and user documentation on the D Link website as well as frequently asked questions and answers to technical issues For customers within the United States Pho...

Page 58: ...er this Limited Warranty will be at D Link s option to repair or replace the defective Hardware during the Warranty Period at no charge to the original owner or to refund the actual purchase price paid Any repair or replacement will be rendered by D Link at an Authorized D Link Service Office The replacement hardware need not be new or have an identical make model or part D Link may at its option ...

Page 59: ...e for the non conforming Software will be refunded by D Link provided that the non conforming Software and all copies thereof is first returned to D Link The license granted respecting any Software for which a refund is given automatically terminates Non Applicability of Warranty The Limited Warranty provided hereunder for Hardware and Software portions of D Link s products will not be applied to ...

Page 60: ... 17595 Mt Herrmann Fountain Valley CA 92708 D Link will not be held responsible for any packages that are lost in transit to D Link The repaired or replaced packages will be shipped to the customer via UPS Ground or any common carrier selected by D Link Return shipping charges shall be prepaid by D Link if you use an address in the United States otherwise we will ship the product to you freight co...

Page 61: ... shipment due to act of God failures due to power surge and cosmetic damage Any hardware software firmware or other products or services provided by anyone other than D Link and Products that have been purchased from inventory clearance or liquidation sales or other sales in which D Link the sellers or the liquidators expressly disclaim their warranty obligation pertaining to the product While nec...

Page 62: ...S THE SOLE REMEDY FOR A BREACH OF THE FOREGOING LIMITED WARRANTY IS REPAIR REPLACEMENT OR REFUND OF THE DEFECTIVE OR NONCONFORMING PRODUCT THE MAXIMUM LIABILITY OF D LINK UNDERTHISWARRANTY IS LIMITEDTOTHE PURCHASE PRICE OFTHE PRODUCT COVERED BYTHEWARRANTY THE FOREGOING EXPRESS WRITTEN WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ANY OTHER WARRANTIES OR REMEDIES EXPRESS IMPLIED OR STATU...

Page 63: ...eiver is connected Consult the dealer or an experienced radio TV technician for help FCC Caution Any changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate this equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference ...

Page 64: ...64 D Link DCS 940L User Manual Appendix E Warranty For detailed warranty information applicable to products purchased outside the United States please contact the corresponding local D Link office ...

Page 65: ... E Registration 65 D Link DCS 940L User Manual Version 1 0 May 31 2011 Product registration is entirely voluntary and failure to complete or return this form will not diminish your warranty rights Registration ...

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