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Technical Support
CyberOptics offers free technical support to customers. If the AMS hardware or software appear to be
malfunctioning, please contact us, and we’ll be happy to assist you.
When you contact us, please make sure that you have the following information available:
•
A detailed description of the problem you are having, including the exact text of any error messages and a
list of steps to reproduce the problem.
•
Information about your computer, including manufacturer, CPU type, version of Windows, and memory
size.
•
The version of the MultiView application. The software version is available in the MultiView application by
choosing the
Help
>
About AMSView
menu item.
•
If you are using MultiReview, a similar dialog is available from the
Help
>
About MultiReview
menu item.
•
The serial number of your AMS. The serial number of the AMS is printed on a label on the top of the AMS.
In addition, the serial number is also available in the MultiView application by choosing the
Help
>
About
menu item.