12 TECHNICAL SERVICE
In case of failure, send the 4 pieces of information listed below to our support team:
1. Product code
2. Serial number
3. Hardware release
4. Firmware release
To get the necessary data, proceed as follows:
1
Write down the data printed
on the product label (see paragraph 3.5).
Print a setup report (see paragraph 6.1)
The setup report shows
the firmware release.
2
XXXXXXXXXXXXXX
Rx
0000000000000000000
Send an e-mail to the technical service,
with the data collected.
3
Customer Service Department:
(specific for North/South American customers)
(worldwide)
or
PRINTER SETTINGS
PRINTER TYPE ...................................
<device model>
Barcode Reader ................................... Not Present
RFID module ........................................ Not Present
PRINTING HEAD TYPE .......................
<head model>
INTERFACE ......................................... RS232
ETHERNET TYPE................................ None
PROGRAM MEMORY TEST................ OK
DYNAMIC RAM TEST.......................... OK
EEPROM TEST.................................... OK
PRINTER HEAD Rav ........................... 561
<device name>
SCODE:
<code>
- rel 1.00
BCODE:
<code>
-
rel 1.00
FCODE:
<code>
-
rel 1.00
UCODE:
<code>
-
rel 1.00
DCODE:
<code>
-
rel 1.00
CPLD
-
rel 1.00
FW
109
Summary of Contents for KPM202
Page 1: ...USER MANUAL KPM202 KPM203 TK202 TK203...
Page 2: ......
Page 4: ......
Page 5: ...MANUAL For details on the commands refer to the manual with code 77200000030600...
Page 6: ......
Page 10: ...10...
Page 12: ...12...
Page 24: ...24...
Page 34: ...34...
Page 62: ...62...
Page 90: ...90...
Page 94: ...94...
Page 98: ...Paper with black mark on the thermal side SENSOR 2 direction of paper feed THERMAL SIDE 98...
Page 99: ...Tickets with hole direction of paper feed SENSOR 2 SENSOR 1 99...
Page 100: ...Paper with labels direction of paper feed SENSOR 2 SENSOR 1 100...
Page 110: ...110...