Data transmissions
218
Faults
Even if the prerequisites for the use of CUPRA
CONNECT services are met, there may be fac-
tors beyond the control of CUPRA that inter-
fere with the execution of such services or pre-
vent them. These may be specifically:
•
Maintenance, repair, deactivation, software
update and technical expansion of telecom-
munication equipment, satellites, servers and
data banks.
•
Change of the mobile telephony standard for
mobile data transmission by the telecommuni-
cations service provider, e.g. from LTE or UMTS
to EDGE or GPRS.
•
Disconnection of an existing mobile phone
standard by the telecommunications service
provider.
•
Interference, disturbance or interruption of
mobile and GPS signal reception due to as-
pects such as high speed driving, solar storms,
meteorological influences, topography, jam-
ming equipment and intensive mobile phone
use in the radio cells in question.
•
When in areas with zero or insufficient mo-
bile telephony or GPS signal. Also, for exam-
ple, in tunnels, confined areas between very
tall buildings, garages, underpasses, mountains
and valleys.
•
External information from third party sup-
plies available with limitations, incomplete or
incorrect, e.g. representations of maps.
•
Countries and regions where CUPRA CON-
NECT is not offered.
Service management
Depending on technical feasibility, the info-
tainment system may have service administra-
tion. If you have service administration, you
can do the following:
•
Check which CUPRA CONNECT services are
currently available in the vehicle.
•
The number of CUPRA CONNECT services
that are activated or deactivated.
•
Activate or deactivate services from My Cu-
pra App.
Get more information at: My CUPRA App.
Note
If you deactivate all CUPRA CONNECT serv-
ices, the vehicle can still transmit emergency
call (eCall) data.
Customer service
List of customer service telephone numbers
Country code /
Country
CUPRA iCall
DE Germany
+49 61 50 10 79 992
BE Belgium
+32 2 237 90 07
CZ Czech Republic
+420 800 400 200
DK Denmark
+45 8060 6000
FI
Finland
+358 10 5338 300
SE
Sweden
+46 8 120 810 63
FR
France
+33 9 69 36 61 01
GB
UK + North Ire-
land
+44 800 1 976 451
IE
Ireland (Eire)
+353 1 619 3606
AT Austria
+43 1 251 1919 459
CH Switzerland
+41 564 63 9964
IT
Italy (San Marino
& Vatican City)
+39 045 9691254
ES
Spain
+34 93 182 86 91
PT Portugal
+351 219 429 150
PL
Poland
+48 61 628 5736
HU Hungary
+36 13 451 795
GR Greece
+30 210 626 3711
NL Netherlands
+31 20 303 92 10
