17
Troubleshooting
Guide
Complaint Problem
Cause
Solution
Iron bleed-
through or
staining.
A. Inadequate
backwash of filter
1. Plugged drain line flow
control
1. Call your Culligan dealer for
service.
2. Insufficient water supply from
well.
2. Check for minimum specified
flow and pressure requirements
of filter system.
3. Plugged media tank inlet
diffuser or pick-up tube.
3. Call your Culligan dealer for
service.
4. Media bed fouled.
4. Call your Culligan dealer for
service.
B. Fails to
regenerate
1. Interrupted electrical service.
1. Assure continuous electrical
supply (check plug, breaker,
fuses, etc.).
2. Faulty circuit board.
2. Replace circuit board.
3. Faulty drive motor.
3. Replace drive motor.
4. Circuit board set incorrectly.
4. Reset circuit board.
C. Water
contaminant
levels are greater
than limits
established by
Culligan.
1. It is not uncommon for local
water conditions to change.
1. Call your Culligan dealer for
service.
D. Inadequate
aeration
1. Loss of air through inlet check
valve.
1. Call your Culligan dealer for
service.
2. Loss of air through air leak.
2. Call your Culligan dealer for
service.
3. Faulty aeration pump.
a. Electrical failure
a. Assure permanent electrical
service (check plug, breaker,
fuses, terminal block on control
valve, etc.).
b. Pneumatic failure
b. Call your Culligan dealer for
service.
c. Damp environment
c. Call your Culligan dealer for
service.
4. Air loss through high demand. 4. Call your Culligan dealer for
service.
E. Exceeding
recommended
filter system flow
rate.
1. Service flow rate demand is
higher than filter system design
flow rate.
1. Call your Culligan dealer for
service.
F. Regeneration
during service
flow demand.
1. Time of day set incorrectly.
1. Call your Culligan dealer for
service.
G. Raw water
bleeding through
filter.
1. Internal control valve leak.
1. Call your Culligan dealer for
service.
