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13
TROUBLESHOOTING
SUBJECT
QUESTION
ANSWER/SOLUTION
Power
Why won’t my unit
turn on?
Check to make sure your base is plugged into a functional
outlet and press the TEA/Cancel or Hot Water Button.
Lift and replace the kettle on the base to make sure it is
properly in place and press the TEA/Cancel or Hot Water
Button.
Contact Customer Service at 1-800-472-7606.
Why is my unit
turning itself off?
The unit will shut off automatically after Keep Warm time
has elapsed. This is normal.
The unit will shut off automatically after the steeping count-
down time has elapsed or after 5 minutes of no use
following the heating stage if Keep Warm has not been
selected. This is normal.
Programming
Lights are flashing,
what does it mean?
When the kettle is off the base, TEA/Cancel or Hot water
button lights will flash to indicate that the unit is paused.
Once you return the kettle to the base the unit should
resume its current function.
All indicators will flash and buttons will not work if the
water level in the kettle is too low for heating. To avoid
damaging the heating element, the unit will not work until it
has cooled. Remove the kettle from the base, add water,
return it to the base and begin heating again.
When can I change
my settings/
selections?
Under TEA mode, temperature can be changed before
heating begins, by pressing the
“
”
button. Once the
heating has begun, press the cancel button and start
again to select a new temperature The brew times can be
changed before or during heating. Under Hot water mode,
temperature can be changed before or during heating.
The countdown time (brew time) can be adjust before or
during heating by pressing the
“
”
button
Why isn’t Keep
Warm holding my
temperature
selection?
Make sure Keep Warm mode is selected; the indicator
will be lit when selected.
If your temperature selection is Black (Boil), Keep Warm
will hold a temperature just below a boil in order to avoid
the unit boiling dry. This is normal.
E3 is displayed on
the LCD and all the
lights are flashing
The water level in the kettle is too low for heating.
To avoid damaging the heating element, remove
the kettle from base, add water, return it to the base
and press START again.