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Read this before contacting Customer Service
Please check the following table before contacting Customer Service.
A fully functional cooker may appear to malfunction if you are not familiar with how to use the rice cooker/warmer
or due to easily correctable causes. If this is the case, check the following and you may be able to solve simple issues
without having to contact Customer Service. If the problem persists, contact Customer Service.
Symptom
Please check the following.
How to Troubleshoot
1. When canceled while
cooking or warming
Unable to cook
occasionally. Takes too
long to cook.
Is the power plug securely connected?
Insert the power plug securely.
Has the power gone out while cooking?
If the power has gone out for an extended
duration of time,
start over again.
Did you press the [CANCEL] button or
any other buttons while cooking is in
progress?
Do not press any buttons while cooking is
in progress.
2. Water spews out during
cooking.
Is there anything wrong with the lid
packing?
Replace the inner lid.
Are there any foreign substances between
the lid packing and the inner pot?
Remove foreign substances.
Is the inner pot dented or deformed?
Replace the deformed inner pot.
Wash rice in an extra container at all
times to keep the inner pot from not to
be deformed.
3. Rice gets overcooked or
undercooked.
Did you add the right amount of water?
Use the water level scale to add the
right amount of water for the number of
servings to cook.
Is the bottom of the inner pot free of
foreign substances?
Remove foreign substances from the
bottom of the inner pot and the auto
temperature sensor.
4. Unable to use the preset
option.
Is the preset option available for the
selected menu item?
Make sure that the preset option is
available for the selected menu item.
(Refer to page 16 ~17 .)
5. The bottom of the rice
takes on a yellowish tinge.
This is called the melanoising effect and
adds savory flavor and aroma to the
cooked rice.
CJE-CD061 SerCHS+KOR.indb 31
CJE-CD061 SerCHS+KOR.indb 31
2022-02-14 �� 12:46:19
2022-02-14 �� 12:46:19
