10
.
guArAntee And sPeciAl ex grAtiA settlements
5. — Guarantee and special ex
gratia settlements
Services under the guarantee are
provided only in the event of faulty
materials or manufacture and never in
the event of fatigue or overload stress
damage. We provide a two-year guar-
antee on our frames and forks and we
also offer special ex gratia services.
•
If you discover damage to your
frame and/or forks you may send
the damaged frame and/or forks to
us for assessment and an estimate
of possible repair costs via your
dealer
•
Transport costs in every case are
borne by the customer. Following
assessment of repair costs the
repair is carried out either free of
charge or you will receive an ad-
vance estimate of repair costs due
(see CCR Service).
•
The decision as to whether a repair
is to be carried out free of charge
rests solely with the manufacturing
company and in no circumstances
is there any claim to cost-free
repair.
•
The special ex gratia provisions
only apply to the first owner
•
Only cleaned frames or forks are
accepted for guarantee work!
In the event of frame or fork complaint
claims we reserve the right to apply a
reduction in value based on the duration
of use.
•
The guarantee is rendered invalid
in the case of damage, which is
attributable to incorrect assembly,
misuse, unauthorised modifications
or mechanical working of frames
and fork components (drilling, mill-
ing, filing, sawing etc, on frames or
forks manufactured by us. The final
decision as to what extent a claim
under the guarantee exists is a
matter for the management of the
manufacturing company.
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