CTP Systems CTPhone 1900, Applications Manual

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Diagnostics and Troubleshooting
Troubleshooting
General System Troubleshooting
When troubleshooting problems, here is a general list of information
sources and things to check:
• handset and battery symptoms and handset displays
• base station and CTPhone Controller LEDs
• alarms reported in the CTPhone Manager
• traffic statistics reported in the CTPhone Manager
• line, base station channel, and call status reports in the CTPhone Man-
ager
• power sources
• polarity
• cable connections and continuity
System Problems
System problems include any of the following problems:
• The interface between the office telephone system and the CTPhone
Controller does not operate properly.
• CTPhone Controller does not power up properly (LEDs indicate prob-
lems).
• Base stations do not power up properly (LEDs indicate problems).
• The CTPhone Controller and base stations do not communicate.
• Base stations and handsets do not communicate.
This section contains a series of suggestions for diagnosing and fixing
these problems.
Power
Check power sources.