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Crossmatch D SCAN AUTHENTICATOR CF, User Manual

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T e c h n i c a l   S u p p o r t

  

6-1

6

Chapter 0

Customer Care and 

Contact Information

T

HIS

 

CHAPTER

 

CONTAINS

 

TECHNICAL

 

SUPPORT

 

INFORMATION

 

FOR

 

THE

 

PRODUCT

 

AND

 

CONTACT

 

INFORMATION

 

FOR

 

THE

 

COMPANY

.

Technical Support

The Technical Support department is available for the 
D  SCAN  AUTHENTICATOR CF.

E-mail

Cross Match Customer Care offers free technical hardware support on-line during 
the warranty period, in the order that the requests are received.

If the warranty has expired, contact Technical Support by telephone or facsimile.

Telephone and facsimile

Customer Care is available at the following telephone numbers:

Table 6.1

The Technical Support department

 

addresses

North America and South America

 

Europe, Africa, Asia and Australia

[email protected]

[email protected]

Table 6.2

The Technical Support department numbers

North America and South America

 Europe, Africa, Asia and Australia

Monday- Friday 8 am to 5:30 pm EST

 

Monday- Friday 8 am to 4 pm CET

Customer Care

Tel: 

1.866.276.7761

 (

Toll Free

)

Tel: 1.561.622.9210 (International)
Fax: 

1.561.622.8769

Customer Service

Tel: 

+49 (0)3641 4297-852

Fax: 

+49 (0)3641 4297-757

Summary of Contents for D SCAN AUTHENTICATOR CF

Page 1: ......

Page 2: ......

Page 3: ...Cross Match Technologies Inc D SCAN AUTHENTICATOR CF Document Authentication Reader User Manual Version 2 1...

Page 4: ...he CROSS MATCH TECHNOLOGIES logo is a trademark of Cross Match Technologies Inc All other trademarks brands and names are the property of their respective owners and are protected by US and internatio...

Page 5: ...nclude fuel depots chemical plants and areas where the air contains chemicals or particles such as grain dust or metal powders The restrictions apply in any other area where you would normally be aske...

Page 6: ...iv D S C A N A U T H E N T I C A T O R C F U s e r M a n u a l v 2 1...

Page 7: ...a way to provide a diffuse kind of light rather than a directed light under a specific angle This is also helpful to avoid reflections After the image was taken by the build in camera it is being tra...

Page 8: ...atch Technologies does not provide any product option or product extension or separate product for performing such kind of automatic detections Image captured with an D SCAN AUTHENTICATOR CF under coa...

Page 9: ...ction of tampering and alteration Cross Match Technologies shall not be liable for any violation of the rights and claims of the patents mentioned above System integrators and end users interested in...

Page 10: ...viii D S C A N A U T H E N T I C A T O R C F U s e r M a n u a l v 2 1...

Page 11: ...ranged 1 1 Standards 1 2 FCC statement 1 2 Industry Canada 1 3 Statement of Compliance 1 3 Recycling information 1 3 WEEE Directive 1 3 Safety when operating 1 4 Glossary 1 4 Installation D SCAN AUTHE...

Page 12: ...tings 3 14 Barcodes to read 3 14 Glare reduction mode settings 3 14 Maintenance Cleaning 4 1 Clean the document contact area 4 1 Clean the case 4 2 Authenticator CF specifications 4 2 Magnetic field s...

Page 13: ...duct is not in the warranty period 6 3 Contact information 6 3 Corporate Headquarters 6 3 Corporate Web Page 6 3 Product Warranty Limited Warranty 7 1 Repair or Replacement 7 1 Limitations 7 2 Out of...

Page 14: ...xii D S C A N A U T H E N T I C A T O R C F U s e r M a n u a l v 2 1...

Page 15: ...11 Figure 3 1 The machine readable zone 3 3 Figure 3 2 Instruction label on the cover 3 3 Figure 3 3 Positioning of a passport 3 4 Figure 3 4 Launching application 3 5 Figure 3 5 Message about missin...

Page 16: ...xiv D S C A N A U T H E N T I C A T O R C F U s e r M a n u a l v 2 1...

Page 17: ...2 Top features 2 4 Table 2 3 Back features 2 5 Table 2 4 Illumination codes 2 6 Table 4 2 Product specifications 4 2 Table 6 1 The Technical Support department addresses 6 1 Table 6 2 The Technical S...

Page 18: ...xvi D S C A N A U T H E N T I C A T O R C F U s e r M a n u a l v 2 1...

Page 19: ...should read this book if you are a user and you will operate the D SCAN AUTHENTICATOR CF document authentication reader device How this book is arranged Chapter 1 Introduction covers standards for the...

Page 20: ...AUTHENTICATOR CF must provide an output voltage of 18 24 V DC The electric current range of the power supply unit must be min 1 A and max 7 A Use only power supply units that comply with the class B...

Page 21: ...nologies GmbH hereby declares that this device is in compliance with the essential requirements and other relevant provisions of Directives 89 336 EEC and 2006 95 EC Declaration of Conformities may be...

Page 22: ...equipment Whenever it is likely that the electrical protection has been compromised the device and system must be made unplugged and secured against unauthorized use Do not apply mechanical stress to...

Page 23: ...document readers ePassport eMRP or Electronically enabled MRP A machine readable passport MRP containing a Contactless Integrated Circuit IC within which is stored data from the MRP data page a biomet...

Page 24: ...voltage MRTD General Term for all Machine Readable Travel Documents Official document issued by a State or organization which conforms to ICAO Doc 9303 specifications and which is used by the holder f...

Page 25: ...lly PVC but sometimes ABS or polycarbonate The card may embed a hologram or other security features to avoid counterfeiting Smart Cards are defined according to the card data read and wright features...

Page 26: ...1 8 D S C A N A U T H E N T I C A T O R C F U s e r M a n u a l v 2 1 I n t r o d u c t i o n...

Page 27: ...ard reader provides a contact interface which allows the device to read the chip data of ID cards Allows to check the authenticity of security elements of ID documents by comparing the differently lit...

Page 28: ...s e r M a n u a l v 2 1 I n s t a l l a t i o n Special software controls the functional operation and the display of results Front view Figure 2 1 D SCAN AUTHENTICATOR CF front view Figure 2 2 D SCAN...

Page 29: ...nchronous half duplex character transmission protocol and T 1 asynchronous half duplex block transmission protocol to read cards 4 Status LEDs and Buzzer Three LEDs can provide visible indications and...

Page 30: ...edge Two ball catches hold the cover in the operation position Table 2 2 Top features Description 1 Document position angle The document positioning angle helps to guarantee the exact final position...

Page 31: ...and delivers the captured data to the computer 2 Power connector Connects the power source to the computer and supplies 19 VDC to operate the document reader 3 Kensington security slot Used to secure...

Page 32: ...ed The Version No indicates the revision number of the device Figure 2 6 D SCAN AUTHENTICATOR CF product label The number behind each code indicates the version of the code System requirements The D S...

Page 33: ...ion describes how to install the D SCAN AUTHENTICATOR CF Remove the contents Note Keep all original materials in the event you return the document reader Remove all the contents from the product packa...

Page 34: ...connectors are on a connection box at the back of the device Use the following procedure to install the D SCAN AUTHENTICATOR CF USB and power cables 1 Put the device on a clean flat area like a table...

Page 35: ...enticator CF to a surface You can attach the Authenticator CF to a flat surface like a table or counter top The document reader has four threaded mount points on the bottom of the case which are cover...

Page 36: ...d objects away from the surface Figure 2 9 Remove rubber feet 5 Remove all four rubber feet at the bottom Lift the edge with your nail and pry them away You have now access to the four mount points 1...

Page 37: ...a t i o n Caution Make sure that the screws do not extend more than 0 295 inches 7 5 mm above the surface Longer screws will damage the bottom of the device 7 Attach the device to the surface with the...

Page 38: ...N A U T H E N T I C A T O R C F U s e r M a n u a l v 2 1 I n s t a l l a t i o n 8 11 in 206 mm 5 866 in 149 mm 5 866 in 149 mm 8 425 in 214 mm Front Back Drill Template scale 1 1 use a borderless pr...

Page 39: ...SCAN AUTHENTICATOR devices on a fundamental functional level for high level document authentication software from D SCAN Extensions series as well as for direct device access by system integrators D...

Page 40: ...Border control Automated border control Authentication of ID documents Providing reliable and efficient border control Mobile Communications ID verification of customers Search against blacklists Cont...

Page 41: ...hic 23 2 mm 0 91 in height from the lower edge of the document Over the total width of the document It spans two lines and each line is 44 characters long Figure 3 1 The machine readable zone The docu...

Page 42: ...how to use the system correctly The operation and display of results is controlled by the software as well as all functions Note The D SCAN Show Case is only part of the D SCAN Extensions SDK software...

Page 43: ...d message appears Figure 3 5 Message about missing background images Note Before you restart you must capture the missing background images See the Technical Reference Manual for detailed information...

Page 44: ...The processing starts automatically A processing bar 2 is shown at the bottom and the processing light 3 is yellow The yellow processing light indicates that the data were recorded and are being proce...

Page 45: ...the right side and indicates the operator quality checking information This option can be disabled or enabled on the Options page See Global result settings on page 3 13 for more information In the ev...

Page 46: ...ouse cursor To mark an area 1 Move the cursor to the desired position and click the left mouse button 2 Keep the left mouse button pressed and draw a frame 1 The dimensions of the frame will be propor...

Page 47: ...e image click the down arrow in the Select box and chose the desired type of image from the list 1 2 To view all images in sequence click on the left or right arrow 2 in the right upper corner of the...

Page 48: ...the Select box and chose the desired type of data group from the list 1 If no RFID data available the Select box is grayed out 2 To view all data groups in sequence click on the left or right arrow 2...

Page 49: ...se functions in the Barcodes to read box on the Options page 1 To select a single barcode click the down arrow in the Select box and chose the desired barcode from the list 1 2 If no barcode data avai...

Page 50: ...reason of failed security checks Green colored entries indicate successful security checks of the processed document Entries in red color indicate mistakes or failed security checks The orange color i...

Page 51: ...tion The function to display the icons can be enabled or disabled and applies only for ID documents with MRZ Icon Description The red Failed icon indicates that The MRZ check sums are not correct The...

Page 52: ...ed to demonstrate the reading speed of barcodes Only the enabled barcode type s will be checked The more barcode types are selected the longer the reading process takes Barcodes to read Set the checkm...

Page 53: ...al glass cleaner and make sure that no dirt fluids or skin oils remain Warning Do not pour liquids water etc onto the document reader The device is protected against cleaning with a damp cloth or tiss...

Page 54: ...Resolution Native 475 ppi sensor for best recognition of high density features Dynamic range Visible light and UV light 24 bit RGB color IR light 8 bit gray scale Illumination Visible light wavelengt...

Page 55: ...rotocol Type T 0 asynchronous half duplex character transmission protocol and T 1 asynchronous half duplex block transmission protocol Environmental conditions Indoor use climate classification accord...

Page 56: ...4 4 D S C A N A U T H E N T I C A T O R C F U s e r M a n u a l v 2 1 M a i n t e n a n c e Figure 4 4 Magnetic field strength frontal Figure 4 5 Magnetic field strength on top...

Page 57: ...ct installation of the power supply 3 Verify USB cable is firmly connected to the computer or hub More actions to correct the problem 1 Check the correct installation of the hardware driver 2 Replace...

Page 58: ...gain More actions to correct the problem 1 Restart the computer 2 Initialize the Authenticator again 3 Contact the Technical Support department Dark image sections The error messages displayed None Fi...

Page 59: ...Creating a problem report If the steps mentioned before were unsuccessful please use the D SCAN TestWizard to perform a complete interactive diagnostic of the system 1 Start the D SCAN TestWizard 2 P...

Page 60: ...5 4 D S C A N A U T H E N T I C A T O R C F U s e r M a n u a l v 2 1 P r o b l e m s a n d C o r r e c t i o n s...

Page 61: ...expired contact Technical Support by telephone or facsimile Telephone and facsimile Customer Care is available at the following telephone numbers Table 6 1 The Technical Support department addresses N...

Page 62: ...N AUTHENTICATOR CF serial number found on the back of product The configuration of your PC workstation or laptop The error messages that appear on the screen The log file created by the D SCAN TestWiz...

Page 63: ...eturn the product to the customer The product is not in the warranty period The customer accepts all charges Note You must return a product in the original boxes If the original boxes are not availabl...

Page 64: ...6 4 D S C A N A U T H E N T I C A T O R C F U s e r M a n u a l v 2 1 C u s t o m e r C a r e a n d C o n t a c t I n f o r m a t i o n...

Page 65: ...acement will provide you with a Product which in Cross Match s opinion performs consistently with its age and usage If you become aware that your Cross Match Product is defective in material or workma...

Page 66: ...from time to time in Cross Match s sole discretion This Limited Warranty does not cover software upgrades a revision to a Product that adds new enhancements and functionality resulting in a new releas...

Page 67: ...fected Product at your expense to the designated Cross Match Service Center for inspection You will be contacted with an estimated price and time of repair or replacement after analysis No repairs or...

Page 68: ...7 4 D S C A N A U T H E N T I C A T O R C F U s e r M a n u a l v 2 1 P r o d u c t W a r r a n t y...

Page 69: ...der warranty 6 3 under warranty 6 3 G glare reduction feature 3 14 glass cleaner 4 1 glossary 1 4 H help 6 1 technical 6 1 how this book is organized 1 1 humidy range 4 3 I ICAO Doc 9303 1 5 images pa...

Page 70: ...ement of compliance 1 3 system requirements 2 6 hardware 2 7 operating system 2 7 T technical help 6 1 technical support 6 1 e mail returns and repair 6 2 telephone and fax 6 1 temperature range 4 3 t...

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