CXM539 User’s Manual
Doc.# 6001-0014 Rev1.2
Page 16
8 Appendix C. Warranty and Support
Information
8.1
Customer Service
As a Crossbow Technology customer you have access to product support
services, which include:
•
Single-point return service
•
Web-based support service
•
Same day troubleshooting assistance
•
Worldwide Crossbow representation
•
Onsite and factory training available
•
Preventative maintenance and repair programs
•
Installation assistance available
8.2
Contact Directory
United States:
Phone: 1-408-965-3300 (7 AM to 7 PM PST)
Fax:
1-408-324-4840 (24 hours)
Email:
Non-U.S.:
refer to website
www.xbow.com
8.3
Return Procedure
8.3.1
Authorization
Before returning any equipment, please contact Crossbow to obtain a
Returned Material Authorization number (RMA).
Be ready to provide the following information when requesting a RMA:
•
Name
•
Address
•
Telephone, Fax, Email
•
Equipment Model Number
•
Equipment Serial Number
•
Installation Date
•
Failure Date
•
Fault Description
SUNSTAR传感与控制 http://www.sensor-ic.com/ TEL:0755-83376549 FAX:0755-83376182 E-MAIL:[email protected]
SUNSTAR自动化 http://www.sensor-ic.com/ TEL: 0755-83376489 FAX:0755-83376182 E-MAIL:[email protected]
