Video Card for TPS/Lectern Panel
Crestron
TPS-VIDL-1/TPS-VIDL-2
Problem Solving
Troubleshooting
The table below provides corrective action for possible trouble situations.
If further assistance is required, please contact a Crestron customer
service representative.
TPS-VIDL-1/VIDL-2 Troubleshooting
TROUBLE
POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
Improper video
connection.
Verify proper connections
on the touchpanel.
Incorrect video
format selection.
Select the proper video
input configuration in the
touchpanel configuration
SETUP MENU.
Incorrect
firmware/software.
Update firmware/software
versions as per
“Specifications”.
Incorrect VT Pro-e
project file loaded.
Make sure that video
window object resides in
project, re-compile, and
reload.
TPS-VIDL-1/2
improperly installed.
Follow installation
procedures in this guide.
Video window
touchpanel has
no display.
Damaged
connector pins.
Inspect connector pins. If
bent, carefully re-straighten.
If broken, contact Crestron
customer service.
Video colors
are wrong
and/or
moving.
Touchpanel is set to
Auto-Detect or
S-Video when two
composite signals
are plugged into the
touchpanel.
Switch to “Composite”
video.
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Video Card for TPS/Lectern Panel: TPS-VIDL-1/TPS-VIDL-2
Operations & Installation Guide - DOC. 6070
