V-Panel™ Integrated 12” & 15” Touch Screens
Crestron
TPMC-V12/V15
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
TPMC-V12/15 Troubleshooting
TROUBLE
POSSIBLE CAUSE(S)
CORRECTIVE ACTION
Touch screen is not
communicating with the
network.
Use Crestron Toolbox (via
SIMPL Windows or VT Pro-e)
to poll the network. Verify
network connection to the
touch screen.
Touch screen
does not
function.
Touch screen is
incorrectly calibrated.
Enter the setup menu or use
Crestron Toolbox to initiate the
calibration sequence and
recalibrate. (Refer to “Touch
Screen” which starts on page
32.)
Incorrect network wiring.
Touch the screen to remove
any message and verify correct
wiring to all connectors.
Touch screen Cresnet ID
is not set to match the
Net ID in the SIMPL
program.
Use Crestron Toolbox to poll
the network. Verify that the
Cresnet ID for the touch screen
is properly set to match the Net
ID in the SIMPL program.
Touch screen
is not
responding.
Touch screen Cresnet ID
is not unique; two or
more units share the
same ID.
Use Crestron Toolbox to poll
the network and verify that
each ID is used only once.
Standby timeout has
elapsed.
Touch the screen to reactivate.
Touch screen
display is dark.
Screen brightness is
improperly set.
Adjust screen brightness from
the Video Setup” menu. (Refer
to “Video Setup” which starts
on page 35.)
Unexpected
response from
the touch
screen.
Touch screen is
incorrectly calibrated.
Enter the setup menu or use
Crestron Toolbox to initiate the
calibration sequence and
recalibrate. (Refer to “Touch
Screen” which starts on page
32.)
Improper video
connection.
Verify proper connections on
the touch screen.
Video window
on touch
screen has no
display.
Incorrect video cable
used.
Verify that the correct video
cable is being used.
(Continued on following page)
64
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V-Panel™ Integrated 12” & 15” Touch Screens: TPMC-V12 & TPMC-V15
Operations Guide – DOC. 6940B
