QuickMedia™ Receiver/Processor Crestron
QM-RMCRX-BA
Example Program
An example program for the QM-RMCRX-BA is available from the
“Example Program” section of the Crestron website
(http://www.crestron.com/exampleprograms).
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
QM-RMCRX-BA Troubleshooting
TROUBLE
POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
PWR LED
does not
illuminate.
Control system is not
receiving power.
Verify that the DC output plug is
properly attached to the control
system and that the adaptor is
securely plugged into an outlet. Use
only Crestron power supplies for
Crestron equipment.
Compilation
Error
RLCMCVT166
&
RLCMCVT177.
Poor analog versus serial
signal definition in the
SIMPL Windows program.
Confirm properly defined signal
definition in the program.
System locks
up.
Various.
Press and release
HW-R
button then
hold
SW-R
to bypass the program.
Also refer to “Troubleshooting
Communications”
on
Various.
Refer to the “System Monitor”
procedure following this table.
System does
not function.
Incorrect power supply.
Use a Crestron power supply.
IR or serial port not
connected properly.
Verify connections and tighten serial
cables.
Used wrong IR/Serial port.
Verify that proper IR or serial port is
defined.
Serial cable miswired.
Verify that serial cable is wired
correctly for RS-232.
A/V system
device does
not respond.
Relay Output ports are not
connected/programmed
properly.
Check Relay Output ports
connection and programming.
Verify RGB, video, S-video output
cable connection to unit and video
display.
No video
output
displayed.
Incorrect cable connection
Verify QM input Cable connection is
secure.
Wrong SystemBuilder or
SIMPL Windows
programs.
Verify and upload correct programs.
Wrong source or
video displayed.
SystemBuilder project not set
up correctly.
Verify proper video set up for each
video input.
Continued on the following page
38
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QuickMedia™ Receiver/Processor: QM-RMCRX-BA
Operations Guide - DOC. 6332
