Crestron
PMC2
Prodigy™
Media
System
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
PMC2 Troubleshooting
TROUBLE
POSSIBLE CAUSE(S)
CORRECTIVE ACTION
System does not
respond to PLX2
button presses.
PLX2 battery power is
low.
Replace the batteries.
P-TSTATRF does
not respond to
system
commands.
P-TSTATRF Battery
power is low.
Replace the batteries.
Controlled media
device does not
function as
expected.
Device is not
synchronized with
Prodigy Media System.
For example, AV
receiver is set to the
wrong input or display
device is turned off.
Manually set device to
desired setting. For example,
push the correct input button
on the AV receiver or turn on
the display device.
Further Inquiries
If you cannot locate specific information or have questions after reviewing this
guide, please take advantage of Crestron's award winning customer service team by
calling Crestron at 1-888-CRESTRON [1-888-273-7876].
You can also log onto the online help section of the Crestron website
(
) to ask questions about Crestron products. First-time
users will need to establish a user account to fully benefit from all available features.
Future Updates
As Crestron improves functions, adds new features and extends the capabilities of
the PMC2, additional information may be made available as manual updates. These
updates are solely electronic and serve as intermediary supplements prior to the
release of a complete technical documentation revision.
Check the Crestron website periodically for manual update availability and its
relevance. Updates are identified as an “Addendum” in the Download column.
System User Guide – DOC. 6840A
Prodigy Media System: PMC2
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Summary of Contents for Prodigy PMC2
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