Crestron PC-350V Series, Product Manual

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Product Manual — Doc. 9212A PC-350V-12 and PC-350V-18 • 66
Troubleshooting
A DHCP reset, hardware reset, factory restore, or power cycling all outlets may be performed
when troubleshooting.
DHCP Reset
1. Ensure the device is powered on.
2. Press and hold the HW-R button for 1 second and release it for less than 2 seconds.
3. Repeat step 2 five times.
The device will reboot, and the network settings will be reset to default: default Hostname,
DHCP enabled, and no static IP.
Hardware Reset
This process is equivalent to disconnecting the device from the power source and then
reconnecting it to clear a fault.
1. Ensure the device is powered on.
2. Press and hold the HW-R button for at least 3 seconds and release.
The device will reboot.
Factory Restore
1. Ensure the device is powered on.
2. Press and hold the HW-R button for 15 seconds until all status LEDs blink twice to indicate
the restore command has been executed successfully.
The PWR LED blinks amber during the factory restore process. The device will then reboot,
and all factory settings will be restored.
CAUTION: Performing a factory restore will clear all settings from the device
configuration.