iMedia Wall Mount Computer Center
Crestron
IM-WCC
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
IM-WCC Troubleshooting
TROUBLE
POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
Not receiving power.
Verify that the iMedia cable and the
AC cable are properly attached.
PWR LED
does not
illuminate.
Incorrect power supply.
Only use Crestron power supplies.
Verify computer cable connection.
No video
output
displayed.
Incorrect cable
connection.
Verify iMedia output cable
connection is secure.
Verify 15-pin computer cable
connection. Verify iMedia output
cable connections.
Video from
RGB source is
garbled or no
output.
Incorrect cable
connections.
Verify maximum iMedia cable
length.
Button does
not function
when pressed.
Incorrect cable connection. Verifythat the iMedia output cable
connection is secure.
Other functions
operate, but
does not
control the
projector.
Connections to projector.
Verify cable wiring and connections
between receiver and projector.
Further Inquiries
If you cannot locate specific information or have questions after reviewing this
guide, please take advantage of Crestron's award winning customer service team
by calling the Crestron corporate headquarters at 1-888-CRESTRON
[1-888-273-7876]. For assistance in your local time zone, refer to the Crestron
website (www.crestron.com) for a listing of Crestron worldwide offices.
You can also log onto the online help section of the Crestron website to ask
questions about Crestron products. First-time users will need to establish a user
account to fully benefit from all available features.
Future Updates
As Crestron improves functions, adds new features, and extends the capabilities
of the IM-WCC, additional information may be made available as manual
updates. These updates are solely electronic and serve as intermediary
supplements prior to the release of a complete technical documentation revision.
Check the Crestron website periodically for manual update availability and its
relevance. Updates are identified as an “Addendum” in the Download column.
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iMedia Wall Mount Computer Center: IM-WCC
Operations & Installation Guide - DOC. 6382
