Shipment and Delivery
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Shipment and Delivery
Customer Responsibilities
It is the customer’s responsibility to provide Creo with delivery instructions. The
customer is responsible for transporting the shipping crates to the installation
location and unloadingthem , however, the customer must not unpack the
shipping crates. Creo recommends that the customer use professional riggers to
unload the crates. Dock level is required (a vertical distance from ground to dock
of 1.2- m
(4 ft.), and the ability to handle a 15.9-m (53 ft.) trailer.
Creo engineers will unpack the shipping crates and install the device.
Forklift
The customer must provide a forklift or crane with a minimum 1,365kg (3,000 lb)
capacity for unloading the equipment. The width of the forks must not exceed
15cm (6 in.) and the span should be 51cm (20 in.).
Doors and Hallways
The customer must provide free access through doors and hallways from the
entrance to the device location so that the whole pallets can be transported to the
installation location. Creo recommends that the customer furnish a drawing of the
route. See
Shipping Crates
for maximum crate dimensions.
Note:
The service engineer must walk the entire route from the loading dock to the
installation area. Measure all doorways, openings and aisles to ensure that there is
adequate space to move all of the components safely.
