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Creative V.92 PCI DI5633 Modem Blaster, Getting Started, Page: 43 / 55

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Creative V.92 PCI DI5633 Modem Blaster Getting Started Download Page 43

Troubleshooting and FAQs B-1

B

Troubleshooting and FAQs

This appendix provides tips and solutions for resolving some of the problems you might 
encounter with Modem Blaster V.92 PCI DI5633 either during installation or normal use. It 
also answers some frequently asked questions (FAQs) about Modem Blaster V.92 PCI DI5633.

Problems Installing 
Software

The installation does not start automatically after the installation CD is inserted.

The AutoPlay feature in your Windows system may not be enabled.

To start the installation program through the My Computer shortcut menu:

1. Double-click the My Computer icon on your Windows desktop.

2. In the My Computer window, right-click the CD-ROM drive icon.

3. On the shortcut menu, click AutoPlay and follow the instructions on the screen.

To enable AutoPlay through Auto Insert Notification:

1. Click Start -> Settings -> Control Panel.

2. In the Control Panel window, double-click the System icon.

3. In the System Properties dialog box, click the Device Manager tab and select your CD-

ROM drive.

4. Click the Properties button.

5. In the Properties dialog box, click the Settings tab and select Auto Insert Notification.

6. Click the OK button to exit from the dialog box.

Summary of Contents for V.92 PCI DI5633 Modem Blaster

Page 1: ......

Page 2: ...the license agreement It is against the law to copy the software on any other medium except as specifically allowed in the license agreement The licensee may make one copy of the software for backup purposes Copyright 2001 by Creative Technology Ltd All rights reserved Version 2 1 December 2001 Modem Blaster is a registered trademark of Creative Technology Ltd IBM is a registered trademark of Inte...

Page 3: ... Connecting to Telephone Line and Telephone 2 3 Connecting the Telephone Line and Telephone to your Modem 2 4 3 Installing and Testing Modem Drivers Installing Modem Drivers In Windows 95 3 2 Testing Modem Drivers In Windows 95 3 5 Installing Modem Drivers In Windows 98 98SE NT 2000 Me 3 6 Testing Modem Drivers In Windows 98 98SE 3 7 Testing Modem Drivers In Windows NT 3 8 Testing Modem Drivers In...

Page 4: ...in Windows 98 98SE 4 3 Uninstalling Modem Drivers in Windows NT 4 4 Uninstalling Modem Drivers in Windows 2000 4 5 Uninstalling Modem Drivers in Windows Me 4 6 Uninstalling Modem Drivers in Windows XP 4 7 5 Modem Features Plug and Play 5 8 Faxes 5 8 Internet Access 5 8 Answering Machine 5 9 Caller ID 5 9 Video Conferencing 5 9 QuickConnect 5 9 PCM Upstream 5 9 V 44 Data Compression 5 10 Modem On H...

Page 5: ...Qs Problems Installing Software B 1 Problems With Your Modem B 2 Frequently Asked Questions B 4 Resolving Hardware Conflicts B 6 Resolving Conflicts in Windows 95 98 98 SE Me B 6 Resolving Conflicts in Windows 2000 XP B 7 Problems with installing Creative drivers B 8 C Service and Warranty Information Tech Support C 2 Product Return C 3 Warranty Information C 4 ...

Page 6: ...em Requirements Document Conventions Recording Model and Serial Numbers Your modem card has a model number and a serial number After removing the modem card from its packaging write down its model and serial numbers for future reference You will need to quote these numbers when contacting our Technical Support office ...

Page 7: ...MB recommended Microsoft Windows 95 98 98SE Windows NT Windows 2000 Windows Me or Windows XP CD ROM drive for modem and communication software installation An audio card for video conferencing Some supplied software will run only in Windows 95 98 98SE Refer to the readme file in the Installation CD for more information Modem Blaster must be connected to an analog telephone line also called a POTS ...

Page 8: ... ment Use This notepad icon indicates information that is of particular importance and should be considered before continuing This alarm clock icon indicates that failure to adhere to direc tions may result in loss of data or damage to your system The warning sign indicates that failure to adhere to directions may result in bodily harm or life threatening situations ...

Page 9: ... you go through this chapter This will help you identify the various components found on your modem card If you encounter a hardware conflict while connecting a Plug and Play device refer to Table A 1 on page A 1 for a list of available Plug and Play resources Figure 1 1 The jacks on your modem card Telephone Line jack allows you to connect to a telephone line for data transmission and faxing of d...

Page 10: ...our system to ground yourself and to discharge any static electricity and then unplug the power cord from the wall outlet 3 Remove your computer casing 4 Remove the metal casing from an unused slot as shown in Put the screw aside for use later Turn off the main power supply and disconnect your computer s power cord Systems using an ATX power supply unit with soft power off may still be powering th...

Page 11: ...o the wall outlet and then turn on the computer To install drivers and applications refer to Installing and Testing Modem Drivers on page 3 1 Do not force the modem card into the slot Make sure that the gold finger PCI connector on the modem card is aligned with the PCI bus connector on the motherboard before you insert the card into the PCI expansion slot If it does not fit properly gently remove...

Page 12: ... used on toll or coin operated lines Contact your local telephone company for help if you are not sure about the suitability of your telephone line This modem is intended for use on an analog telephone line also called a POTS Plain Old Telephone Service line This modem cannot be connected directly to a digital telephone line such as those commonly found in businesses Either obtain an analog line o...

Page 13: ...from the wall outlet 3 Connect the telephone cable from the telephone to the Phone jack of the modem 4 Connect one end of the telephone cable provided to the wall outlet and the other end to the Telephone Line jack of the modem Figure 2 3 Connecting the telephone line and telephone to your modem Telephone cable provided To telephone line wall outlet Telephone Line jack Phone jack Modem card Teleph...

Page 14: ...ws Me and Windows XP This chapter is organized as follows Installing Modem Drivers In Windows 95 Testing Modem Drivers In Windows 95 Installing Modem Drivers In Windows 98 98SE NT 2000 Me Testing Modem Drivers In Windows 98 98SE Testing Modem Drivers In Windows NT Testing Modem Drivers In Windows 2000 Testing Modem Drivers In Windows Me Installing Modem Drivers In Windows XP Testing Modem Drivers ...

Page 15: ...omputer to allow the operating system to detect the modem 2 When the dialog box similar to Figure 3 1 appears insert the Installation CD into your CD ROM drive and then click the Next button 3 When the dialog box similar to Figure 3 2 appears click the Other Locations button Figure 3 1 Figure 3 2 ...

Page 16: ...ck the Browse button and locate the driver files in E Drivers Win95 where E is your CD ROM drive 5 Click the OK button 6 When the dialog box similar to Figure 3 4 appears click the Next button 7 When the dialog box similar to Figure 3 5 appears click the OK button Figure 3 3 Figure 3 4 Figure 3 5 ...

Page 17: ...em Drivers 3 4 8 When the dialog box similar to Figure 3 6 appears click the Browse button and locate the driver files in E Drivers Win95 where E is your CD ROM drive 9 Click the OK button to complete the installation Figure 3 6 ...

Page 18: ...igure 3 7 appears click the Diagnostics tab 3 Select the COM port that has been assigned to your modem 4 Click the More Info button to display the response status of your modem If your modem is not responding it may be due to a conflict between the modem and another peripheral device To resolve the conflict you must change the settings on your modem see Resolving Conflicts in Windows 95 98 98 SE M...

Page 19: ...k the Cancel button 3 Insert the installation CD into your CD ROM drive The disc supports Windows AutoPlay mode and starts running automatically If not you need to enable your CD ROM drive s auto insert notification feature For more details see Problems Installing Software on page B 1 4 Select the applications and drivers to install and then click the OK button 5 Follow the instructions on the scr...

Page 20: ...o Figure 3 8 appears click the Diagnostics tab 3 Select the COM port that has been assigned to your modem 4 Click the More Info button to display the response status of your modem If your modem is not responding it may be due to a conflict between the modem and another peripheral device To resolve the conflict you must change the settings on your modem see Resolving Conflicts in Windows 95 98 98 S...

Page 21: ...indows NT 1 Click Start Settings Control Panel 2 In the Control Panel window double click the Modems icon 3 The Modems Properties dialog box similar to Figure 3 9 appears If your Creative Modem Blaster V 92 PCI DI5633 is listed the installation is successful Figure 3 9 ...

Page 22: ...92 PCI DI5633 and then click the Properties button 5 When the Modem Blaster V 92 PCI DI5633 Properties dialog box similar to Figure 3 10 appears click the Diagnostics tab 6 Click the Query Modem button to display the response status of your modem 7 If your modem is not responding it may be due to a conflict between the modem and another peripheral device To resolve the conflict you must change the...

Page 23: ...Figure 3 11 appears click the Diagnostics tab 4 Click the COM port that has been assigned to your modem 5 Click the More Info button to display the response status of your modem If your modem is not responding it may be due to a conflict between the modem and another peripheral device To resolve the conflict you must change the settings of your modem see Resolving Conflicts in Windows 95 98 98 SE ...

Page 24: ...ue Anyway button At the time of this product s release Microsoft strongly encouraged companies to submit their hardware solutions for certification If a hardware device driver is not submitted or does not qualify for Microsoft certification a warning message similar to Figure 3 13 appears You may see this message when installing this driver If you do you may choose to click the Continue Anyway but...

Page 25: ... 14 appears select the Install from a list or specific location Advanced option and then click the Next button 6 When the dialog box similar to Figure 3 15 appears select the Don t search I will choose the driver to install option and then click the Next button Figure 3 14 Figure 3 15 ...

Page 26: ...nd Testing Modem Drivers 3 13 7 When the dialog box similar to Figure 3 16 appears click the Next button 8 When the dialog box similar to Figure 3 17 appears click the Continue Anyway button Figure 3 16 Figure 3 17 ...

Page 27: ...Installing and Testing Modem Drivers 3 14 9 When the dialog box similar to Figure 3 18 appears click the Finish button to complete the installation Figure 3 18 ...

Page 28: ...633 and then click the Properties button 5 In the Creative Modem Blaster V 92 PCI DI5633 Properties dialog box similar to Figure 3 19 click the Diagnostics tab 6 Click the Query Modem button to display the response status of your modem If your modem is not responding it may be due to a conflict between the modem and another peripheral device To resolve the conflict you must change the settings of ...

Page 29: ...8 98SE Windows NT Windows 2000 Windows Me and Windows XP This chapter is organized as follows Uninstalling Modem Drivers in Windows 95 Uninstalling Modem Drivers in Windows 98 98SE Uninstalling Modem Drivers in Windows NT Uninstalling Modem Drivers in Windows 2000 Uninstalling Modem Drivers in Windows Me Uninstalling Modem Drivers in Windows XP ...

Page 30: ...ams Properties dialog box similar to Figure 4 1 appears click the Install Uninstall tab 4 Click Creative Modem Blaster V 92 PCI DI5633 from the list and click the Add Remove button 5 When Windows prompts you with Are you sure you want to remove Creative Modem Blaster V 92 PCI DI5633 and all of its components click the Yes button 6 Turn off your computer and remove the modem card from your system F...

Page 31: ...e click the Add Remove Programs icon The Add Remove Programs Properties dialog box similar to Figure 4 2 appears 3 Click the Install Uninstall tab 4 Click Creative Modem Blaster V 92 PCI DI5633 from the list and then click the Add Remove button 5 Turn off your computer and remove the modem card from your system Figure 4 2 ...

Page 32: ...con 3 When the Add Remove Programs Properties dialog box similar to Figure 4 3 appears click the Install Uninstall tab 4 Select Creative Modem Blaster V 92 PCI DI5633 from the list and click the Add Remove button 5 Click the Next button 6 Click the Finish button 7 When prompted restart your computer 8 Turn off your computer and remove the modem card from your system Figure 4 3 ...

Page 33: ...s Control Panel 2 In the Control Panel window double click the Add Remove Programs icon 3 When the dialog box similar to Figure 4 4 appears click Creative Modem Blaster V 92 PCI DI5633 and then click the Remove button 4 Turn off your computer and remove the modem card from your system Figure 4 4 ...

Page 34: ...ntrol Panel window double click the Add Remove Programs icon 3 When the dialog box similar to Figure 4 5 appears click the Install Uninstall tab 4 Click Creative Modem Blaster V 92 PCI DI5633 from the list and then click the Add Remove button 5 Turn off your computer and remove the modem card from your system Figure 4 5 ...

Page 35: ... Settings Control Panel 2 Click the Add Remove Programs icon 3 In the Add Remove Programs dialog box similar to Figure 4 6 click Creative Modem Blaster V 92 PCI DI5633 and then click the Change Remove button 4 Turn off your computer and remove the modem card from your system Figure 4 6 ...

Page 36: ... This feature allows you to install your Modem Blaster easily as the device is automatically configured Faxes You can use your Modem Blaster to send and receive fax documents You can also configure the modem to serve as a fax on demand system by using the software provided Internet Access Modem Blaster allows you to access computer bulletin boards and to browse the Internet at speeds of up to 56 K...

Page 37: ...r phone is Caller ID enabled Video Conferencing Your Modem Blaster comes complete with V 92 standard support for use with H 32x video conferencing systems QuickConnect This feature drastically reduces the amount of time it takes to establish a connection with your Internet Service Provider The characteristics of the last call are saved in your computer and retrieved for subsequent calls resulting ...

Page 38: ...er an incoming call even when you are surfing the Internet Check with your local Internet Service Provider on whether this feature is supported in your area Using Modem on Hold 1 If a call comes in while you are on the Internet a dialog box similar to Figure 5 1 appears asking you if you want to answer the call Click the OK button Your phone line needs to be Call Waiting enabled to support Modem o...

Page 39: ...to Figure 5 2 appears telling you that you only have two minutes to complete your call The call is automatically cut off after two minutes After completing your call click the Reconnect button The modem will reconnect to the Internet Figure 5 2 ...

Page 40: ...ecification compliant Plug and Play resources Table A 1 Plug and Play Resource Information Dependent functions Resource Information Choice 1 COM 3 I O Port 3E8 to 3EF IRQ 3 4 5 7 9 10 11 or 15 Choice 2 COM 4 I O Port 2E8 to 2EF IRQ 3 4 5 7 9 10 11 or 15 Choice 3 COM 2 I O Port 2F8 to 2FF IRQ 3 Choice 4 COM 1 I O Port 3F8 to 3FF IRQ 4 ...

Page 41: ... and MNP2 4 error correction V 44 V 42bis and MNP5 data compression Compression line control and error control are implemented in hardware Therefore no special drivers or libraries are needed to take advantage of the higher speeds and data reliability Automatic dial and answer capabilities Choice 5 Free For All I O Port 2A0 to 2A7 2A8 to 2AF 2D8 to 2DF IRQ 3 4 5 7 9 10 11 or 15 Table A 1 Plug and ...

Page 42: ...wing fax modem transmission standards V 17 14400 bps V 21 Channel 2 300 bps V 27ter 7200 bps V 29 9600 bps Video Conferencing Support Supports V 92 standard to allow high performance video conferencing over standard phone lines and the Internet Video conferencing standards are H 324 and H 323 Caller ID Displays the phone number of a calling party ...

Page 43: ...led To start the installation program through the My Computer shortcut menu 1 Double click the My Computer icon on your Windows desktop 2 In the My Computer window right click the CD ROM drive icon 3 On the shortcut menu click AutoPlay and follow the instructions on the screen To enable AutoPlay through Auto Insert Notification 1 Click Start Settings Control Panel 2 In the Control Panel window dou...

Page 44: ... may be due to line conditions in your area Due to FCC regulations and or line conditions it is not always possible to achieve the maximum data rate Solution Try moving the telephone line away from any power source monitor printer or any computer cable and remove other telephone equipment from the line The modem or communications software fails to detect that the remote user has hung up Cause The ...

Page 45: ...ording time Number of prompts Time to wait for a response after prompting Poor sound quality when using communications software Cause Some 32 bit sound and communications software require a Unimodem V file Windows 95 normally installs this file However in some installations the file is missing Solution Follow these steps to install the Unimodem V file 1 Go to www modemblaster com 2 Locate the Down...

Page 46: ... automatically detects your modem AOL software will list the modem as Hayes Compatible Error Correcting This is the setting that will work best for your modem What initialization string should I use with AOL software Solution The recommended initialization string is AT F C1 D2 M Why do I get only a 28 8K connection speed on AOL Solution Be sure that the access number you have selected in AOL is V9...

Page 47: ... with many of the popular software titles on the shelves today including WinFax Pro 9 0 Talkworks 2 02 and Communicate Pro Be sure to check that the software titles you intend to use are Conexant formerly known as Rockwell PCI chipset compatible Where can I find the most up to date device drivers for Modem Blaster V 92 PCI DI5633 Solution Follow these steps to install the the latest device drivers...

Page 48: ... displayed 4 Double click Modem 5 Select your modem and click the Properties button The Properties dialog box of the modem appears 6 Click the Resources tab 7 Click the Use Automatic Settings check box to select it If this check box is already selected you need to go to the Properties dialog box of the conflicting peripheral device and select the same check box there 8 Restart your system to allow...

Page 49: ...Double click Modem 6 Click the name of your modem A menu appears 7 Click the Properties option 8 Click the Resources tab 9 Click the Use Automatic Settings check box to select it If this check box is already selected you need to go to the Properties dialog box of the conflicting peripheral device and select the same check box there Restart your system to allow Windows 2000 XP to reassign resources...

Page 50: ... certification If a hardware device driver is not submitted or does not qualify for Microsoft certification a warning message similar to the one below appears You may see this message when installing this driver or update If you do you may choose to click the Continue Anyway button Creative has tested this driver on Windows XP and it does not impair or destablize your computer If you need more XP ...

Page 51: ...Information Visit our online help website for help with installation answers to frequently asked questions or troubleshooting tips Our website hold a wealth of information as well as up to the minute software and driver upgrades www americas creative com support ...

Page 52: ...___ Hardware configuration information ________________________________________________ IRQ line if applicable __________________________________________________________ DMA channel used if applicable __________________________________________________ Computer type and speed _________________________________________________________ Type and version of your operating system Windows 95 98 Me NT 2000...

Page 53: ...d to return the product to Creative When returning a product for factory service Shipment to Creative is at your expense and you assume all risk Ship the package through a carrier that provides proof of delivery insure the shipment at full product value Place the RMA number on the outside of the package Use proper materials for packing the product for shipment For free repair or replacement you mu...

Page 54: ...will it apply if the equipment has been used in a manner exceeding its specifications or if the serial number has been removed We do not assume any liability for consequential damages as a result from our products use and in any event our liability shall not exceed the original selling price of the equipment The equipment warranty of Creative Technology Ltd shall constitute the sole and exclusive ...

Page 55: ...Creative Labs Inc 1523 Cimarron Plaza Stillwater Oklahoma 74075 Creative Technology Ltd 31 International Business Park Creative Resource Singapore 609921 ...

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