Creative Technical Support C-4
Asia Pacific region
Please contact the dealer who sold you the product. Your dealer may be able to assist you. If you
are unable to do so, contact your local authorised distributor or the relevant Creative Technical
Support Center. For details on your nearest authorised distributor and Technical Support Center,
visit the Asia website at
www.asia.creative.com/support/warranty
Note:
Product returns shall only be accepted if the product is purchased from authorised
dealers.
If you are returning a product for factory service, please refer to the
Returning your Product
for Repair/Replacement
section below. For warranty terms and conditions, please go to
www.asia.creative.com/support/warranty
and select your region, if necessary.
Returning your
Product for Repair/
Replacement
Creative requires that all returns for repair/replacement must be first issued with a Return
Merchandise Authorization (RMA) number. To return a product for factory service, contact the
regional Creative Technical Support Center. Once the staff has verified that the product is
defective, you will be given an RMA number.
When returning a product for factory service:
❑
You will be asked to supply a dated Proof of Purchase, to validate your Warranty,
❑
Shipment to Creative is at your expense and you assume all risk. If necessary, ship the
package through a carrier that provides proof of delivery. Insure the shipment at full product
value.
❑
Write the RMA number on the outside of the package. Creative cannot accept any return that
does not include an RMA number on the package.
❑
You should only return the defective item(s) and mail it to the address provided by the
Technical Support Center.
❑
Use proper materials for packing the item(s) for shipment.
Shipping Tariffs
Outside the United States & the European Union
To avoid tariffs when shipping a product to Creative from outside the US or the EU, or from
zones with special tax status, you must complete the relevant customs documentation before
shipping the product. To ensure delivery, Creative may include charges for return shipment.