NAVCAM-FHDWD
USER MANUAL
13
NavCam-FHDWD Manual Ver 2.1 09/ 2013
TROUBLE SHOOTING/ Q & A
Fault
Suggestion
Device does not turn
off
If in vehicle: check that the 12V socket is not still powered (on) when the key is
removed (as with some European cars).
Wait 20 seconds for file finalisation/ closure.
Disconnect power lead to device.
Press “ok” to stop recording, then press power to turn off.
Cant playback the .mov
video files
Upgrade your windows media player version or use an alternate media player
such as VLC media player.
My video/ pictures of an
incident are NOT there
Check the capacity of your SD card, the files may have been overwritten in the
record cycle process.
The device has
frozen/ stopped
working
Check the speed of your Micro SD card. We recommend class 6 for faster
transfer rates, especially if the record file size is bigger
Press the “reset” button with a paper clip to reset the settings back to default.
If the ambient temperature is excessive, you may need to wait for a few
minutes.
The date/ time is
incorrect
Reset the date/ time in the settings menu. If the battery runs completely flat,
then the date/ time will need to be reset.
The suction cup keeps
coming off
Ensure the windscreen and surface area of the suction cup is clean.
In wet or very hot weather, the suction cup mount may need to be reapplied.
Do not apply the suction mount on the portion of a windscreen which is not
glass (eg; some vehicles may have a coating)
Can’t see the device in
my computer
Check the USB cable connection to the device and USB port. Try another USB
port, possibly directly to the PC/ notebook (rather than through a USB hub).
No video displayed on
TV
- Check the cable connections and that playback mode is selected on the
Crashcam
- Check the AV input selection on the TV
The captured image is
not stored
Your Micro SD card might be full or the file may not have been saved before
power was turned off to the unit. Make sure to stop recording before shutting
down.
None of the buttons
work
Press the factory reset button.
I cannot turn my device
on
Try charging the battery for 10 minutes and try again. The battery may be
completely exhausted.
My screen keeps
turning off
Either try charging the battery or adjust the screen saver settings.
I cannot take any
photos
Your Micro SD might be full. Try removing some files.
Recording seems to
stop by itself
Make sure you are using the right class SD card as noted in this user manual.
I get an error message
when I try to play back
files
You might have some corrupt sectors on your SD card. Try re-formatting it and
trying again.
The video images are
hazy
Make sure the lens is clean and free from debris.
There are horizontal
stripes interference on
the image
Set the frequency setting according to the local power supply– 50Hz
