Here’s what’s in your kit:
Power cord
Gateway
Before connecting the Gateway:
Here’s what to do:
We’re here to help.
Connect to the network
Open the wifi settings on your smartphone/computer.
Connect to the network using the
network name (SSID) and the password from the
label on the bottom of the Gateway. Then surf the
web to verify that your internet is working.
We recommend you personalize your network
information because it’ll be easier to remember and
more secure. Just download the Cox Panoramic
Wifi app and sign in to manage your network.
3
FAQs
What if my ONT is on a garage or outside wall?
Don’t connect it directly to the Gateway.
Instead, plug the Ethernet cable into the
Gateway’s bottom right Ethernet port
with
the orange line, and the other end to an active
Ethernet wall jack that’s inside. Then continue
the install at step 2.
How do I remove the ONT’s faceplate?
Depending on your ONT, you’ll either slide down
the faceplate or pinch the sides to lift it off.
Why isn’t my Gateway working?
Try rebooting it—just unplug the power cord
from the Gateway, wait about 10 seconds, then
plug it back in. Make sure all of the connections
are tight and completely plugged in. It’ll take a
few minutes to fully reset. It’s important not to
unplug or reboot the ONT.
?
FPO BARCODE
520-1983
Help us send zero waste to landfills by
recycling the kit once you’re finished.
It’s made with 100% recyclable materials.
APP: Cox app has 24/7 support & help videos
WEB: Cox.com/installhelp, Cox.com/wifisupport
CHAT: Live chat on Cox.com/chat or text 54512
CALL: 1-888-556-1193
ACCESSIBILITY: Cox.com/accessibility
Getting
started
is easy.
Instructions
Panoramic Wifi Gateway
for Fiber
Ethernet cable
If the ONT already has an Ethernet
cable connected, then you won’t
need the one included in the kit.
Cox has already installed an Optical Network
Terminal (ONT) at your residence to deliver your
internet service. You’ll need to locate the ONT
before connecting it to the Gateway. It’s usually
mounted to an inside wall or inside a smart
panel. If your ONT is on a garage or outside wall,
follow the steps listed on the back FAQs panel.
Refer to your ONT to check the following:
•
Ensure the POWER light on the ONT is
solid green. Next, check that the PON or
BROADBAND light is solid green.
•
If the lights are not solid green, then we’ll
need to help you get set up. Call
1-888-556-1193 for assistance.
Plug in the power cord
Plug the
power cord
into the Gateway and
the wall outlet. Plugging it in powers it on. Then
wait about 10 minutes for it to fully boot up.
2
2
Tips
• Place the Gateway at least 3 feet above ground
and avoid cramped spaces in order to get the
strongest wifi signal.
• If you have Cox phone service and want to use
the Gateway for it, insert your phone cord into
the top left phone port on the Gateway.
GATEWAY
ONT
2
1
PON/WAN
cord
⟶
Plug in the Ethernet cable
Look at the ONT to see if there’s already an
Ethernet cable
connected.
If there is a visible Ethernet cable, connect it to
the bottom right Ethernet port
on the Gateway.
Make sure it’s the port with the orange line.
If there is not a visible Ethernet cable, then remove
the ONT’s faceplate and plug the Ethernet cable
into the ONT’s Ethernet port. Plug the other end
into the Gateway’s bottom right Ethernet port
with the orange line. Then attach the faceplate.
IMPORTANT:
Don’t touch or disturb the PON/WAN
cord. There are dangerous lasers in use.
1
1
*520-1983*
