Peace of mind has arrived
Homelife Care User Guide
Your service includes
unlimited calls to our
monitoring center
1–800–558–6090
Call us
any time!
Page 1: ...Peace of mind has arrived Homelife Care User Guide Your service includes unlimited calls to our monitoring center 1 800 558 6090 Call us any time...
Page 2: ...Detection Pendant 8 Hub 10 Testing your Homelife Care system 13 Testing your Pendant 14 Testing your Hub 16 Using your Homelife Care system in an emergency 18 Battery life information 20 Completing yo...
Page 3: ...your Homelife Care system and answer any questions you may have Tell you about the Homelife Care Family App and all the ways it can help you stay connected with your loved ones and stay informed duri...
Page 4: ...otifications and directions to contacts keeping them informed during the incident The app is available on iOS and Android devices While the Homelife Care system will work perfectly well without the ap...
Page 5: ...tion and tips The Hub can be used at home or away from home Connected by a cellular signal it doesn t need a phone or internet connection As long as there s cell service you have access to 24 7 suppor...
Page 6: ...ng If there s a false alarm like a dropped Pendant hold down the blue button for 3 seconds to cancel the emergency call The Pendant is water resistant so it can be worn in the shower or bath or while...
Page 7: ...that you test your system once every month A good way to remember to test your system monthly is to do it on the date of your birthday For example if your birthday falls on October 21 then create a r...
Page 8: ...not be a call a Make sure you can see your Hub then press the blue button on your Pendant to initiate an emergency call b Your Hub will say Call in Progress and the Emergency Button will illuminate gr...
Page 9: ...Call Button to initiate an emergency call to our Professional Care Center c The Emergency Call Button will illuminate green d When one of our Care Agents picks up tell him or her that you re testing y...
Page 10: ...any of the contacts confirm a false alarm we ll contact dispatch to cancel the emergency call If we re unable to clear the dispatch our Care Agent will confirm the status with EMS and keep loved ones...
Page 11: ...Homelife Care support and ask for a replacement A replacement Pendant with a new battery will be mailed to your home The old Pendant with the low battery will need to be mailed back to Homelife Care i...
Page 12: ...re unable to communicate Follow these steps to complete your Vial of Life VIAL OF LIFE Fill out the Vial of Life Emergency Medical Information form Place the Vial of Life form inside the plastic sleev...
Page 13: ...24 CUSTOMER SUPPORT 1 800 558 6090 cox com HomelifeCare 2020 Cox Communications Inc All rights reserved...
