TROUBLESHOOTING
I can’t connect to the WiFi.
There are a couple of causes that may have made this happen.
•
The WiFi may have been accidently deleted during the set-up phase. You
will need to do a factory reset. See factory reset section.
•
You have entered in incorrect password when setting the WiFi password
through the configuration utility. You will need to do a factory reset. See
factory reset section.
•
You have set the security to WPA2, but your device is only able to connect
via WPA. You will need to revert to WPA security, or use WPA/WPA2 mixed
mode.
If you are experiencing problems connecting to the mobile router, try the
following suggestions:
•
Turn off your device, wait 10 seconds, and turn your device on.
•
Restart your computer.
•
Turn off or temporarily disable any security programs or firewalls.
•
If possible, try using another computer or mobile device to connect to your
mobile hotspot. If you can, then the problem is with the device that cannot
connect, not the mobile hotspot.
I cannot access the Internet.
If you are connected to the WiFi network but cannot connect to the Internet,
try the following suggestions:
•
Make sure that network coverage is available in your area.
•
Make sure that your SIM card is active and enabled with data services.
•
Wait one to two minutes for the VanConnect to initialize after a reboot or
startup.
•
Confirm that your account is activated and that no other Internet
connections are active.
•
Switch your VanConnect off and on and restart your computer or WiFi
device.
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