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Installation Manual

6.0 Factory Defaults

6.0 Factory Defaults

6.1 Factory Default IP Address and Settings

The camera is shipped with the following network settings:

l

IP Address: 192.168.2.150

l

Subnet Mask: 255.255.255.0

l

Gateway: 192.168.2.1

6.2 Factory Default User Names and Passwords

The camera is shipped with the usernames and passwords shown in the table.

Access Level

Username

Password

Administrator

admin

admin

11

Summary of Contents for 3490HD Series

Page 1: ...Series Installation Manual 9993000B youtube com CostarHD LinkedIn com company CostarHD twitter com CostarHD facebook com CostarHD CostarHD com 858 391 1800 CostarHD LLC reserves the right to change specifications without notice 1 ...

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Page 3: ...ings 11 6 2 Factory Default User Names and Passwords 11 7 0 Connections 12 7 1 Camera Connections 12 7 2 Manufactured Cable 13 7 3 Schematic 13 7 4 Waterproof Coupler Assembly 14 7 4 1 Parts 14 7 4 2 Assembly 14 8 0 Best Practices 17 9 0 Installation 18 9 1 Typical Wall Mount Installation 19 9 2 Typical Pole Mount Installation 20 10 0 Camera URLs 21 10 1 Camera Default Passwords 21 10 2 Network Vi...

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Page 5: ...ctual Property Rights Statement Copyright 2015 2016 2017 2018 2019 2020 2021 CostarHD LLC CostarHD LLC has intellectual property rights to technology embodied in the product described in this manual CostarHD and OCTIMA are trademarks of CostarHD LLC 1 4 FCC Compliance This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rule...

Page 6: ...de Make a mail or phone request to the carrier for inspection immediately upon discovery of the concealed damage Keep all cartons and packing materials To return the product to the factory for service please contact the Customer Service Department for a Return Material Authorization RMA Number Prominently display the RMA number on the outside of the shipping container s and on paperwork contained ...

Page 7: ...uit conductors or connector contacts Warning Do not use y cables or other non standard wiring schemes Caution In order to prevent damage or deterioration of the optical system avoid pointing the camera system directly toward the sun l Installation must be done by qualified installers and conform to all local codes and regulations l All servicing must be performed by qualified service personnel Pro...

Page 8: ...n on a non grounded or insulated support the camera must be grounded with an adequate ground strap or wire between the camera and a nearby ground sys tem or to a ground system installed at the base of the support Failure to adequately ground the cam era may lead to failure of the camera This applies to low voltage 24 VAC and PoE cameras as well as to 120 VAC cameras l Failures due to surges are no...

Page 9: ...he products shipping package please verify you have received the following items 1 CostarHD 3490HD Camera System 2 Mating Connector p n 1310661 001 3 Quick Start Instruction Sheet Note If you are missing any items please refer to section Support Services on page 5 for assistance 9 ...

Page 10: ...Installation Manual 5 0 Product Overview 5 0 Product Overview 1 3490HD Enclosure 2 Thermal Camera 3 Visible Camera 4 18 Pin Camera Connector 5 Mounting Base 10 ...

Page 11: ... camera is shipped with the following network settings l IP Address 192 168 2 150 l Subnet Mask 255 255 255 0 l Gateway 192 168 2 1 6 2 Factory Default User Names and Passwords The camera is shipped with the usernames and passwords shown in the table Access Level Username Password Administrator admin admin 11 ...

Page 12: ...Installation Manual 7 0 Connections 7 0 Connections 7 1 Camera Connections AMP Connector Pinout Pin Function 2 Ethernet TX 6 Ethernet TX 11 Ethernet RX 12 PoE 14 PoE 15 Ethernet RX 12 ...

Page 13: ...bles AMP to RJ45 Cable Length CostarHD p n Feet Meters 8180503 001 3 1 8180503 005 5 2 8180503 010 10 3 8180503 025 25 8 8180503 055 55 17 8180503 100 100 30 8180503 150 150 46 8180503 200 200 61 8180503 250 250 76 8180503 300 300 91 8180503 328 328 100 7 3 Schematic 13 ...

Page 14: ...ly 3 Coupler Body 4 Washer for Coupler Body 5 Two Way RJ45 Port for Coupler Body 6 Sealing Collar Note If you are missing any items please contact CostarHD Customer Service Department for technical assistance at 858 391 1800 option 2 Note Installation Manuals are available at CostarHD website at http www costarhd com Support Product Documentation 7 4 2 Assembly Warning Do not use tools All parts m...

Page 15: ...Coupler Body l if disassembled 6 Insert the RJ45 plug into the Coupler Body l 7 Attached the Sealing Collar to the Coupler Body l Make sure it is tightened completely 8 Select the desired Seal k typically small diameter cable and press to open notch 9 Insert the Seal k onto the cable with the recessed surface facing the Sealing Collar then push the Seal all the way into the Sealing Collar The Seal...

Page 16: ...aling Collar Warning Tighten by hand and do not over tighten Using tools and over tightening may split the Seal s notch which compromises the waterproof assembly The Seal s notch should join without a flaw 11 Repeat the steps to connect the network cable to the other side of the coupler 16 ...

Page 17: ...acturer for proper device selection for your application Placement of SPDs is critical Per IEEE NEMA and industry guidelines an SPD should be installed within four feet of the equipment it is protecting Additionally SPDs should be installed at each end of all cables greater than thirty feet in length In most CCTV applications this means that a minimum of two SPDs must be used one near the camera a...

Page 18: ...ra Cable 2 Surge Protection Device SPD Recommended Must be located within 3 10 feet of the device to be protected and properly earth grounded Refer to CostarHD p n 7412009 001 3 Cat5E or better cable 4 PoE Power Supply Optional Required if the Network Switch Media Device does not provide PoE power Refer to CostarHD PoE p n 7412007 003 5 Network Switch Media Access Device Supplied by Others 18 ...

Page 19: ...Installation Manual 9 0 Installation 9 1 Typical Wall Mount Installation 19 ...

Page 20: ...Installation Manual 9 0 Installation 9 2 Typical Pole Mount Installation 20 ...

Page 21: ...ned 10 3 Video Stream Connection URL s l URL Structure rtsp ipaddr 8554 rtsp Stream l ipaddr Current IP address of the camera l Stream 1 2 3 or 4 Example URL s for Viewing Video l Thermal Camera Primary Stream rtsp 192 168 2 150 8554 rtsp 1 l Visible Camera Primary Stream rtsp 192 168 2 150 8554 rtsp 2 l Thermal Camera Secondary Stream rtsp 192 168 2 150 8554 rtsp 3 l Visible Camera Secondary Stre...

Page 22: ...etwork switch or hub l Cat5e or Cat 6 cable 11 2 Recommended Computer Specifications The following are recommended computer specifications to run and operate a camera system l CPU Intel i7 860S 2 53 GHz or better l Operating system Microsoft Windows 7 or later l Memory 4GB DDR3 1066MHz or better l Hard Drive 7200 rpm minimum speed with sufficient free space l Video Card NVIDIA GeForce 9800 GTX wit...

Page 23: ...e items Mounts l Wall Mount Assembly p n 7412029 001 l Pole Mount Adapter p n 7412029 002 l Pole Mount Assembly p n 8180502 001 Includes 7412029 001 and 7412029 002 PoE Injectors Spare Replacement l PoE Injector p n 7412007 003 Waterproof RJ45 Coupler Spare Replacement l IP67 Coupler p n 7610203 002 Outdoor Surge Protective Device for PoE l IP67 Surge Protection Device p n 7412009 001 23 ...

Page 24: ...tical Surfaces Clean the exterior enclosure as deemed necessary likely for aesthetic not operational purposes Use a soft cloth and commercially available foaming cleaner for metal painted surfaces Optical Surfaces Clean the camera system window as needed Use a soft non abrasive cloth such as terry cloth or microfiber cloth and a foaming glass cleaner Thermal Lens Surfaces Use the following solvent...

Page 25: ...length Verify the Ethernet cable distance does not exceed 100m Camera is not connected Insure cable is connected to power source Cable is wired wrong Insure wiring is per installation manual Don t know cameras IP Address Address was changed Use CostarHD ONVIF discovery tool available at http www costarhd com Support Software Downloads New Camera Installation Default IP is 192 168 2 150 or use ONVI...

Page 26: ...Installation Manual 14 0 Warranty 14 0 Warranty Please refer to the CostarHD website for product warranty information http www costarhd com Support Warranty 26 ...

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Page 28: ...Installation Manual For more information please visit us at www CostarHD com 28 ...

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