Section 363-718-104
Mya 30, 1997
Revision 01
Page 26
PairGain Engineering - Plant Series
PG-Flex FCS-718
10. Troubleshooting
10.1
Refer to the COT or RT Line Unit Technical Practices for complete COT and RT
troubleshooting procedures.
11. Technical Support
11.1
PairGain Technical Assistance is available 24-hours-a-day, 7-days-a-week by contacting PairGain
Customer Service at:
Telephone:
(800) 638-0031 or (714) 832-9922
Fax:
(714) 832-9924
11.2
During normal business hours (8:00 AM to 5:00 PM, Pacific Time, Monday-Friday, excluding
holidays), technical assistance calls are normally answered directly by a Customer Service Engineer.
At other times, a request for technical assistance is handled by an on-duty Customer Service
Engineer through a callback process. This process normally results in a callback within 30 minutes
of initiating the request.
11.3
In addition, PairGain maintains a computer bulletin board system for obtaining current information
on PairGain products, product troubleshooting tips and aids, accessing helpful utilities, and for
posting requests or questions. This system is available 24-hours-a-day by calling (714) 730-3299.
Transmission speeds up to 28.8 kbps are supported with a character format of 8-N-1.
D. WARRANTY AND CERTIFICATION
12. Warranty
12.1
PairGain Technologies warrants this product to be free of defects and to be fully functional for a
period of 5 years from the date of original shipment, given proper customer installation and regular
maintenance. PairGain will repair or replace any unit without cost during this period if the unit is
found to be defective for any reason other than abuse or improper use or installation.
12.2
This module should not be field repaired. If it fails, replace it with another unit and return the faulty
unit to PairGain for repair. Any modifications of the unit by anyone other than an authorized
PairGain representative will void the warranty.
12.3
If a unit needs repair, call PairGain for a Return Material Authorization (RMA) number and return
the defective unit, freight prepaid, along with a brief description of the problem, to:
PairGain Technologies, Inc.
14402 Franklin Avenue.
Tustin, CA 92780-7013
Attn: Customer Repair Facility.
(800) 638-0031
12.4
PairGain will continue to repair faulty modules beyond the warranty program at a nominal charge.
Contact your PairGain sales representative for details and pricing.
Summary of Contents for PairGain PG-Flex FCS-718
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