Product Support
950-818-100-01, Revision 01
22
November 30, 1999
PCS-818 List 1
A
DVANCE
R
EPLACEMENT
Any product determined by PairGain not to comply with the applicable warranty within 30 calendar days from the date
of shipment to the Buyer, or as otherwise authorized, are eligible for advance replacement free of charge. A
replacement product will be shipped to the Buyer within 24 hours of PairGain’s receipt of notification from the Buyer.
If products returned to PairGain for advance replacement are not received by PairGain within 30 calendar days of
shipment of the replacement product or if no trouble is found (NTF) as determined by PairGain, the Buyer will be
responsible for payment of the cost of the replacement product.
B
ILLING
PairGain’s repair of products returned for repair, replacement, or credit, whether in warranty or out of warranty, which
are found to be damaged due to customer negligence or which have had parts removed will be billed at prevailing time
and material rates.
In the event that the returned equipment is not covered by warranty, PairGain will contact the customer with estimated
repair or replacement charges and obtain customer disposition of the product if a purchase order has not been provided.
Equipment returned for repair or replacement is subject to a $250 per unit no trouble found (NTF) charge in the event
that diagnostic evaluation reveals no evidence of functional failure or physical defects.
R
ETURNING
A P
RODUCT
To return equipment to PairGain:
1
Locate the number of the purchase order under which the equipment was purchased. To obtain a return
authorization number, you need to provide the original purchase order number to PairGain’s Return Material
Authorization (RMA) Department.
2
Call or write PairGain’s RMA Department to ask for an RMA number and any additional instructions. Use
the telephone number, fax number or email address listed below:
•
Telephone: 800.370.9670
•
Fax: 714.832.9923
•
Email Address: [email protected]
3
Include the following information, in writing, along with the equipment you are returning:
•
Company name and address.
•
Contact name and telephone number.
•
The shipping address to which PairGain should return the repaired equipment.
•
The original purchase order number.
•
A description of the equipment that includes the model and part number of each unit being returned, as
well as the number of units that you are returning.
•
The reason for the return. For example:
–
The equipment needs an ECO/ECN upgrade.
–
The equipment is defective.
If the equipment is defective, please tell us what you observed just before the equipment
malfunctioned. Be as detailed in your description as possible.
