Revision 01
March 14, 1997
950-771-100
Page 14
PairGain Engineering - Plant Series
PG-Plus PRL-771
9. Technical Support
9.1
PairGain Technical Assistance is available 24-hours-a-day, 7-days-a-week by contacting PairGain
Customer Service Engineering group at:
Telephone:
(800) 638-0031 or (714) 832-9922
Fax:
(714) 832-9924
9.2
During normal business hours (8:00 AM to 5:00 PM, Pacific Time, Monday - Friday, excluding
holidays), technical assistance calls are normally answered directly by a Customer Service Engineer.
At other times, a request for technical assistance is handled by an on-duty Customer Service
Engineer through a callback process. This process normally results in a callback within 30 minutes
of initiating the request.
9.3
In addition, PairGain maintains a computer bulletin board system for obtaining current information
on PairGain products, product troubleshooting tips and aids, accessing helpful utilities, and for
posting requests or questions. This system is available 24-hours-a-day by calling (714) 730-3299.
Transmission speeds up to 28.8 kbps are supported with a character format of 8-N-1.
10. Certification
10.1
FCC Compliance. The PG-Plus PRL-771 Remote Line unit complies with the limits for a Class B
digital device,
pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates, uses
and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the situation by one or more of the
following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Consult the dealer or an experienced radio or television technician for help.
10.2
Modifications.
The FCC requires the user to be notified that any changes or modifications made to
this device that are not expressly approved by PairGain Technologies, Inc. may void the user's
authority to operate the equipment.
10.3
All wiring external to the product(s) should follow the provisions of the current edition of the
National Electrical Code.
Summary of Contents for 150-1671-11
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