Revision 02
January 12, 1998
Section 363-754-100-02
PG-Flex FRC-754 List 1
PairGain Engineering - Plant Series
Page 9
D. TECHNICAL SUPPORT
9. Technical Support
9.1
PairGain Technical Assistance is available 24-hours-a-day, 7-days-a-week by contacting PairGain
Customer Service Engineering group at:
Telephone:
(800) 638-0031 or (714) 832-9922
Fax:
(714) 832-9924
9.2
During normal business hours (8:00 AM to 5:00 PM, Pacific Time, Monday - Friday, excluding
holidays), technical assistance calls are normally answered directly by a Customer Service Engineer.
At other times, a request for technical assistance is handled by an on-duty Customer Service
Engineer through a callback process. This process normally results in a callback within 30 minutes
of initiating the request.
9.3
In addition, PairGain maintains a computer bulletin board system for obtaining current information
on PairGain products, product troubleshooting tips and aids, accessing helpful utilities, and for
posting requests or questions. This system is available 24-hours-a-day by calling (714) 730-3299.
Transmission speeds up to 28.8 kbps are supported with a character format of 8-N-1.
E. CERTIFICATION AND WARRANTY
10. Certification
10.1
FCC Compliance. The FRC-754 List 1 Channel Unit complies with the limits for Class A digital
devices pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful interference to
radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his own expense.
10.2
Refer to the installation section of the appropriate instruction manual for the unit you are installing to
get information on:
•
cabling
•
proper connections
•
grounding
•
line power
10.3
All wiring external to the product(s) should follow the provisions of the current edition of the
National Electrical Code.
Summary of Contents for 150-1354-01
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