Billing
How to pay your Bill Online
1.
Login to
https://hitconnect.org/sales/salesHome.aspx
2. Username: the Email address you registered with.
3. Password: Your phone number without dashes. (ex: 8882686925)
4. To pay your bill, you will click “
Internet
”, a drop-down menu will appear,
you select “
ADD More Time”.
5. Select the number of months you would like to pay for.
6. Once you select the amount, click
“Add To Cart”.
7. Click “
View Cart”
or by selecting the cart icon picture.
8. Confirm address and card information are correct while processing
payment.
9. Once payment is completed you will receive an order number.
How to Enroll in Automatic Payments
1. You will select the tab
“AUTOPAY”
2. Ensure you have the correct device, card number and the number of
months you would like to pay automatically with.
3. Select
“I Agree”
4. Select “
Enable AutoPay”
How to File a Return Online (30 day Return Policy)
1. Click on “My Account”.
2. Click “View” next to the order to return.
3. Select “Return or Exchange”
4. Complete the final step of submitting the reason for the return.
5. Select “My Returns” to remain up to date on the return request.
If you have any questions about your bill or would like assistance with the following
items,
please contact us directly using the billing contact information below.
1. Registering for automatic payments.
2. Paying your bill.
3. Account, Services, or Subscription Changes.
4. Your bill due date.
5. Any issues/concerns with billing or your account.
6. Returning your device and related policies & procedures.
Page 2
