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TECHNICAL INFORMATION
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ONE blood glucose monitoring system
Error Code
What it Means
What to Do
E25
Too Hot to Test Control
Solution
Move the meter, strip, and
control solution to a cooler
area. Test in 20 minutes.
E27
Too Cold to Test
Move the meter and strip to
a warmer area. Test in
20 minutes.
E28
Too Hot to Test
Move the meter and strip to
a cooler area. Test in
20 minutes.
System Errors
E30–E99
Meter software or
hardware malfunctioned
Turn the meter off. Turn the
meter back on. If the error
persists, contact Customer
Service.
Speak to a Customer Service representative before returning your
meter for any reason. Contact Diabetes Care Customer Service. See
the back cover for contact information.
Customer Service Checklist
When speaking with the Diabetes Care Customer Service
representative:
1.
Have your
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ONE blood
glucose meter, C
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test strips, and C
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control solution available when
you call.
2.
Locate the model number (
A
) and
serial number (
B
) on the back of
the meter.
3.
Locate the test strips’ expiration date on the bottle.
4.
Check the battery status.
Parts Information
To replace missing parts or reorder supplies, contact Diabetes Care
Customer Service. See the back cover for contact information.
• Two 3-volt CR2032 or DL2032 Coin Cell Batteries.
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ONE user guide.
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ONE quick reference guide.
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test strips.
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normal control solution.
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low control solution.
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high control solution.
• Lancing device, as in your kit, if provided.
• Lancets, as in your kit, if provided.
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