Page | 24
IP-SDI 4i Product Manual 042020
and original purchase order number. Describe the reason for repairs or returns as well as the date of purchase. See the General RMA Terms
and Procedures section for more information. RMA’s are valid for 30 days and will be issued to authorized Contemporary Research dealers
only. End users must return products through authorized Contemporary Research dealers. Include the assigned RMA number in all
correspondence with Contemporary Research. Write the assigned RMA number clearly on the shipping label of the box when returning the
product. All products returned for credit are subject to a restocking charge without exception.
Voided Warranty: The warranty does not apply if the original serial number has been removed or if the product has been disassembled or
damaged through misuse, accident, acts of God, weather, modifications, use of incorrect, modified or extended power supply, or
unauthorized repair.
Shipping and Handling: Contemporary Research will not pay for inbound shipping transportation or insurance charges or accept any
responsibility for laws and ordinances from inbound transit. Contemporary Research will pay for outbound shipping, transportation, and
insurance charges for all items under warranty, but will not assume responsibility for loss and/or damage by the outbound freight carrier. If
the return shipment appears damaged, retain the original boxes and packing material for inspection by the carrier. Contact your carrier
immediately.
Products not under Warranty: Payment arrangements are required before outbound shipment for all out of warranty products.
General RMA Terms and Procedures: RMA’s are valid for 30 days and will be issued only to authorized active Contemporary Research dealers
and distributors.
End users must return products through authorized Contemporary Research dealers. End users may be eligible for a RMA at the
discretion of CR Technical Support.
Before a defective product can be authorized to send in for repair, it must first go through the troubleshooting process with a
member of the Contemporary Research Technical Support team.
Products authorized for repair must have a valid RMA (Return Material Authorization) number.
Contemporary Research Technical Support will approve the issue of an RMA number.
An RMA number is to be included in all correspondence with Contemporary Research.
The RMA number must appear clearly on the shipping label when the product is returned.
A packing slip must be included on the inside of the box with the RMA number listed and reason for RMA return.
Products received at Contemporary Research that do not have a valid RMA number clearly marked on the outside of the shipping
container may be refused and returned to sender.
Boxes showing external damage will be refused and sent back to the sender regardless of the clearly marked RMA number and will
remain the responsibility of the sender.
Advanced Replacement Policies:
For Contemporary Research manufactured products, advance replacement will be provided for “out-of-the-box” failures up to thirty
(30) days after the initial shipment of products.
Shipments of equipment that are refused upon attempted delivery, for any reason, are subject to restocking charges.
