Contec BOX-PC 961D Series, User Manual, Page: 10 / 69

1. Introduction
BX-961D Series User’s Manual
3
Customer Support
CONTEC provides the following support services for you to use CONTEC products more efficiently and
comfortably.
Web Site
Japanese http://www.contec.co.jp/
English http://www.contec.com/
Chinese http://www.contec.com.cn/
Latest product information
CONTEC provides up-to-date information on products.
CONTEC also provides product manuals and various technical documents in the PDF.
Free download
You can download updated driver software and differential files as well as sample programs available in
several languages.
Note! For product information
Contact your retailer if you have any technical question about a CONTEC product or need its price,
delivery time, or estimate information.
Limited One-Year Warranty
CONTEC products are warranted by CONTEC CO., LTD. to be free from defects in material and
workmanship for up to one year from the date of purchase by the original purchaser.
Repair will be free of charge only when this device is returned freight prepaid with a copy of the original
invoice and a Return Merchandise Authorization to the distributor or the CONTEC group office, from
which it was purchased.
This warranty is not applicable for scratches or normal wear, but only for the electronic circuitry and
original products. The warranty is not applicable if the device has been tampered with or damaged
through abuse, mistreatment, neglect, or unreasonable use, or if the original invoice is not included, in
which case repairs will be considered beyond the warranty policy.
How to Obtain Service
For replacement or repair, return the device freight prepaid, with a copy of the original invoice. Please
obtain a Return Merchandise Authorization number (RMA) from the CONTEC group office where you
purchased before returning any product.
* No product will be accepted by CONTEC group without the RMA number.
Liability
The obligation of the warrantor is solely to repair or replace the product. In no event will the warrantor be
liable for any incidental or consequential damages due to such defect or consequences that arise from
inexperienced usage, misuse, or malfunction of this device.