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Consumer Cellular Link User Manual Download Page 42

80

81

Problem

Possible causes

Possible solution

Shortened 
standby time

The standby time is related 
to your service provider 
system configuration. The 
same phone used with 
different service providers’ 
systems will not provide 
exactly the same length of 
standby time.

If you are located in an area 
where signaling is weak, 
temporarily power off the 
phone.

The battery is depleted. 
In high-temperature 
environments, battery life 
will be shortened.

Use a new battery.

If you are not able to 
connect to the network, the 
phone will continue to send 
out signals as it attempts to 
locate a base station. Doing 
so consumes battery power 
and will consequently 
shorten standby time.

Change your location to 
one where the network is 
accessible, or temporarily 
turn off your phone.

Cannot turn your 
phone on

Battery power has been 
depleted.

Recharge the phone’s 
battery.

TROUBLESHOOTING

Problem

Possible causes

Possible solution

nano-SIM card 
error

The nano-SIM card is 
inserted improperly.

Insert the nano-SIM card 
properly.

There is debris on the 
nano-SIM card contacts.

Use a soft, dry cloth to 
clean the nano-SIM card 
contacts.

The nano-SIM card has 
malfunctioned or is 
damaged.

Call Consumer Cellular 
customer support at (800) 
686-4460.

Unable to 
connect to the 
network

The nano-SIM card is 
invalid.

Call Consumer Cellular 
customer support at (800) 
686-4460.

You are not within the 
network’s service area.

Check the service area with 
Consumer Cellular.

The signal is poor.

Move to an open space, or 
if you are inside a building, 
move closer to a window.

TROUBLESHOOTING

Summary of Contents for Link

Page 1: ...1 Consumer Cellular Link USER GUIDE ...

Page 2: ...llular com Help Call us at 800 686 4460 TABLE OF CONTENTS Getting Started 7 Installing a microSDHC Card 7 Removing the microSDHC Card and the nano SIM Card 7 Charging the Battery 8 Extending the Battery Life 9 Powering Your Phone On Off 9 Getting to Know Your Phone 10 Key Functions 12 Getting to Know the Home Screen 14 Personalizing 15 Changing the System Language 15 Setting the Date and Time 15 C...

Page 3: ... History 35 Calling Your Contacts 37 Checking Voicemail 37 Using Options During a Call 38 Managing Multi Party Calls 39 Adjusting Your Call Settings 40 Contacts 45 Adding a New Contact 45 Setting Up Your Own Profile 45 Importing Exporting and Sharing Contacts 46 Working With Groups 48 Searching for a Contact 50 Setting a Ringtone for a Contact 50 Joining Duplicate Contacts 50 Separating Contact In...

Page 4: ...ontrolling Videos 65 Deleting or Sharing Video Files 66 FM Radio 67 Scanning and Saving Channels 67 Listening to FM Radio 67 Other Options and Settings 68 Sound Recorder 69 Recording a Voice Memo 69 Playing a Voice Memo 69 More Apps 70 Calculator 70 Clock 70 File Manager 72 Settings 73 Sound Profiles 73 Wireless Networks 73 Device 74 System 77 Troubleshooting 78 For Your Safety 83 General Safety 8...

Page 5: ...he slot at the lower left of the back cover to lift and remove the cover 2 If the battery is installed already remove it 3 Hold your microSDHC card with the metal contacts facing down and slide it into the microSDHC card slot 4 Install the battery 5 Press the cover gently back into place until you hear a click REMOVING THE microSDHC CARD AND THE nano SIM CARD 1 With the phone powered off open the ...

Page 6: ...arger when the battery is fully charged NOTE If the battery is extremely low you may be unable to power on the phone even when it is being charged In this case try again after charging the phone for at least 20 minutes Contact customer service if you still cannot power on the phone after prolonged charging EXTENDING THE BATTERY LIFE Active applications screen brightness levels Bluetooth usage and ...

Page 7: ...Soft Key Power End Key Clear Key Vibration Mode Key Main Microphone Recent Apps Key Send Key Left Soft Key 4 way Navigation Key Voicemail Key Customizable in Settings Device Navigation key shortcuts 3 5mm Headset Jack External Display Charging micro USB Jack Auxiliary Microphone Speaker Camera Volume Key Back Cover ...

Page 8: ...s OK Key Press to select the option at the bottom center of the display which changes depending on the application function in use or the highlighted option in a list Send Key Press to answer or place a call Press to view call history from the home screen Key Function Recent Apps Key Press to see recently used applications Press twice to switch to the most recent application Camera Key Press to la...

Page 9: ...ING THE DATE AND TIME 1 From the home screen select Settings Device Date time 2 Set the date time time zone and time format To adjust the date and time automatically press the OK Key to turn on Automatic date time To adjust the date and time manually press the OK Key to turn off Automatic date time and select Set date Set time to change the date and time To adjust the time zone automatically press...

Page 10: ...NG VOLUMES 1 From the home screen select Settings Sound profiles Sound 2 Select Edit 3 Highlight the Media volume Alarm volume Ring volume or Notification volume slider 4 Press left or right on the 4 way Navigation Key to adjust the volume NOTE You can adjust the media volume when a media application is in use by pressing the Volume Key If no media application is active press the Volume Key to adj...

Page 11: ...EEN LOCK You can protect your phone by creating a screen lock When it is enabled you need to enter a numeric PIN to unlock the phone 1 From the home screen select Settings Device Security Screen lock 2 Select None to disable the screen lock or PIN to set a numeric PIN that you must enter to unlock the phone CAUTION Remember the PIN you set Otherwise you will have to contact customer service and re...

Page 12: ...yption can take an hour or more and your phone may restart several times When encryption is completed you re prompted to enter your screen lock PIN Subsequently you must enter your screen lock PIN each time you power on your phone to decrypt it KNOWING THE BASICS PHONE STATUS ICONS The status bar at the top of the home screen provides phone and service status icons on the right side Below are some...

Page 13: ...ent input mode is displayed on the right side of the status bar To change the input mode press and hold the Vibration Mode Key and select a text entry mode To change the input language press and hold the Key Entering Letters abc Abc and ABC Modes Press a number key 2 Key through 9 Key multiple times until the correct letter is shown on the screen Press once to enter the first letter on the keypad ...

Page 14: ...date word and then press the OK Key OPENING AND SWITCHING APPS Opening an App 1 From the home screen select NOTE To return from another screen to the home screen press the Power End Key 2 Use the 4 way Navigation Key to highlight an app 3 Press the OK Key to open it KNOWING THE BASICS Switching Between Recently Opened Apps 1 Press the Recent Apps Key The apps you ve used recently are displayed in ...

Page 15: ... each item to enter the required information Then select Menu Save CONNECTING TO NETWORKS AND DEVICES NOTES To use an APN select the circle next to it in the APNs list and press the OK Key To restore the default APNs select Menu Restore to default in the APNs list CONNECTING TO BLUETOOTH DEVICES Bluetooth is a short range wireless communication technology Phones or other devices with Bluetooth cap...

Page 16: ... From the home screen select Settings Wireless networks Bluetooth and ensure that Bluetooth is turned on 2 In the list of paired devices select beside the Bluetooth device you want to forget 3 Select Forget CONNECTING TO NETWORKS AND DEVICES CONNECTING TO YOUR COMPUTER VIA USB You can connect your phone to a computer with a USB cable and transfer music pictures and other files in both directions Y...

Page 17: ... display contact information PLACING AND ENDING CALLS Placing a Call by Dialing 1 From the home screen use the keypad to enter the phone number or contact name Press the Clear Key to delete incorrect digits NOTE As you enter the number or the contact name your phone searches for contacts that match If you see the number contact you want to dial highlight it 2 Press the Send Key to dial the number ...

Page 18: ...our Call Settings Setting Phone Flip Actions PHONE CALLS USING REAL TIME TEXT RTT Your phone supports Real Time Text If you or the person on the other end of the line has a hearing or speech impairment you can use RTT on top of a voice call for a real time text conversation NOTES You can use RTT only when the phone is connected to the 4G LTE network Text conversation will be on pause when the RTT ...

Page 19: ...tworks If the RTT operation mode is set as Always visible you can choose to answer incoming voice only calls as RTT calls by pressing the OK Key or selecting Options Answer with RTT depending on the RTT on Incoming Call setting PHONE CALLS Switching Between RTT and Voice only Call During a voice only call select Options Switch to RTT call to start an RTT conversation The voice conversation will no...

Page 20: ...end a message to the contact or number NOTE To delete all history records open the call history and select Menu Clear call log OK PHONE CALLS CALLING YOUR CONTACTS 1 From the home screen select 2 Highlight a contact listing and then press the Send Key to place the call If the contact has more than one number select the number you want to dial and press the Send Key NOTE To use a number as default ...

Page 21: ...be available without network support PHONE CALLS MANAGING MULTI PARTY CALLS When the call waiting and three way call features are available you can switch between two calls or set up a conference call NOTE The call waiting and three way call features need network support and may result in additional charges Please contact Consumer Cellular for more information Switching Between Current Calls When ...

Page 22: ...r more information Setting Speed Dials You can press and hold the 1 9 Keys from the home screen to call the corresponding speed dial number The 1 Key is reserved to speed dial your voicemail PHONE CALLS To assign a speed dial key 1 From the home screen select Settings Wireless networks Call settings Speed dial 2 Select a speed dial entry 3 Select a number from the contact list Setting Up Voicemail...

Page 23: ...code more times than allowed can get your nano SIM card locked Contact Consumer Cellular for assistance Setting Phone Flip Actions You can answer or end reject a call simply by opening or closing the phone flip 1 From the home screen select Settings Wireless networks Call settings 2 Select Open to answer or Close to end call to enable or disable the function Setting Real Time Text RTT Options From...

Page 24: ...networks Call settings Quick responses 2 Select a message to edit and press the OK Key to save PHONE CALLS CONTACTS To see your contacts press the Left Soft Key from the home screen to select From there you can press right on the 4 way Navigation Key to view contact groups press left to return to the contact list ADDING A NEW CONTACT 1 From the home screen select 2 Select Menu New contact 3 Enter ...

Page 25: ...f prompted choose to import one multiple or all vCard files 4 If prompted select the vCard file s to import and press the OK Key Exporting Contacts to the nano SIM Card 1 From the home screen select 2 Select Menu Import Export Export to SIM card 3 Select Menu Select all or highlight each contact you need and press the OK Key to select it NOTE To deselect a contact highlight it and press the OK Key...

Page 26: ...y to select the contacts you want to add to the group 5 Select Menu Add member to group 6 Move down to the RINGTONE field and press the OK Key CONTACTS 7 Highlight the ringtone you want to use for incoming calls from the group members and then press the OK Key 8 Select Menu Save to save the group Deleting a Group 1 From the home screen select 2 Select the group you want to delete 3 Select Menu Del...

Page 27: ...ike 6 Press the OK Key and select Menu Save JOINING DUPLICATE CONTACTS If your phone has duplicate entries for the same contact You can merge all the separate information of a contact into one entry in the Contacts list 1 From the home screen select 2 Select the contact you want to join with a duplicate 3 Select Menu Edit Menu Join CONTACTS 4 Highlight the duplicate contact and press the OK Key 5 ...

Page 28: ...send a multimedia message select Menu Insert attach to add a file to the message 5 Press the OK Key to send the message MESSAGES NOTES You can also include email addresses as recipients for multimedia messages Do not add any attachment if you want to send a text message Otherwise you may be charged for a multimedia message REPLYING TO A MESSAGE Messages you receive are appended to existing threads...

Page 29: ... To change the view select Menu View by and select a view In Month view scroll up and down to see past and future months In Week or Agenda view scroll left and right to see past and future weeks or days In any view select Menu Today to quickly switch to today To quickly switch to a specific date select Menu Go to date select the date you want and press the OK Key Viewing Event Details In Month vie...

Page 30: ...gs open any Calendar view Week Month or Agenda and select Menu Settings General settings You can choose to show the week number or set the first day of every week CALENDAR CAMERA You can take photos and record videos with the Camera app Photos and videos are stored to the phone s microSDHC card or to the phone s internal storage You can copy them to your computer or access them in the Gallery app ...

Page 31: ... necessary adjustments NOTE You can press the Volume Key to zoom in or out before and during recording 4 Press the OK Key or the Camera Key to start recording You can press the Left Soft Key to pause and resume recording 5 Press the OK Key or the Camera Key again to stop recording CAMERA CUSTOMIZING CAMERA SETTINGS Before capturing a photo or a video you can select Menu Settings to manage the foll...

Page 32: ...ion Deleting Albums Pictures or Videos 1 Open the Gallery to view your albums or open an album 2 Select Multi Select 3 Highlight each item you want to delete and press the OK Key to select it 4 Select Delete OK WORKING WITH PICTURES Open an album and select a picture to view it Press the Left Soft Key to view options for the current picture delete share view details set as wallpaper or contact pho...

Page 33: ...een PLAYING MUSIC Select a song in the music library to listen to it The following playback screen will appear Press the Right Soft Key to return to the previous screen Playback controls details below Press the Left Soft Key for more options Now Playing List Repeat Shuffle Track Info or Exit Song album and artist information Album artwork if available To pause or resume playback press the OK Key T...

Page 34: ... to add more songs to the playlist or highlight a song and select Remove to delete it from the playlist VIDEO Use the Video app to manage your video library and to watch videos OPENING THE VIDEO LIBRARY From the home screen select Multimedia Video Scroll up or down to view the video files PLAYING AND CONTROLLING VIDEOS Open the Video app and select a video to play it From the video playback screen...

Page 35: ...on your phone Note that the quality of the radio broadcast depends on the coverage of the radio station in your area The wired headset works as an antenna so always connect the headset when using the radio SCANNING AND SAVING CHANNELS 1 Plug in a wired headset 2 From the home screen select FM Radio 3 The first time you open the FM Radio app it will automatically scan for channels and display the A...

Page 36: ...io screen select Menu All channels 2 Highlight a channel and then select Menu Delete Ok SOUND RECORDER Sound Recorder enables you to record and listen to voice memos RECORDING A VOICE MEMO 1 From the home screen select Multimedia Sound Recorder 2 Press the OK Key to start recording NOTE During recording press the OK Key to pause or resume 3 Press the Left Soft Key to stop recording The memo is aut...

Page 37: ...n places around the world set alarms and use timers Setting a New Alarm 1 Open the Clock app and select the tab 2 Highlight an existing alarm and select Menu Edit to configure it or select Menu New alarm to create a new one 3 Set the alarm options time alarm days repeat snooze and ringtone 4 Press the Left Soft Key to save the alarm NOTE To turn an existing alarm on or off without editing it highl...

Page 38: ...ng and configuring your phone SOUND PROFILES Select Settings Sound Profiles Highlight the sound profile you want to use Sound Silent only or Vibrate only and press the OK Key to select it You can edit the settings of the Sound profile To do so highlight Sound and press the Left Soft Key You can adjust different types of volume see Personalizing Adjusting Volumes set the ringtone and notification s...

Page 39: ... data see Personalizing Setting the Date and Time SETTINGS Navigation Key Shortcuts Select Settings Device Navigation key shortcuts to assign each direction up down left and right on the 4 way Navigation Key as a shortcut to a specific function Languages Input Select Settings Device Languages input to configure options related to system language and input methods Languages Select a language for yo...

Page 40: ...Personalizing Protecting Your Phone With Encryption Reset Options Select Settings Device Reset options to reset the Bluetooth setting or the phone to factory status SETTINGS SYSTEM Storage Select Settings System Storage to view the memory information of the internal phone storage and the microSDHC card if one is installed Saving location Select Phone or SD card as the default location for new data...

Page 41: ...quest a service area map from your service provider Problem Possible causes Possible solution Echo or noise The network link quality is poor on the part of your service provider End the call and dial again You may be switched to a better quality network link or phone line The quality of the phone line that you are calling is poor End the call and dial again You may be switched to a better quality ...

Page 42: ...ange your location to one where the network is accessible or temporarily turn off your phone Cannot turn your phone on Battery power has been depleted Recharge the phone s battery TROUBLESHOOTING Problem Possible causes Possible solution nano SIM card error The nano SIM card is inserted improperly Insert the nano SIM card properly There is debris on the nano SIM card contacts Use a soft dry cloth ...

Page 43: ... can produce a loud sound Avoid contact with anything magnetic Keep away from pacemakers and other electronic medical devices Power off when asked to in hospitals and medical facilities Power off when told to on aircraft and at airports Power off when near explosive materials or liquids Don t use at gas stations Your phone may produce a bright or flashing light Don t dispose of your phone in fire ...

Page 44: ...ant section of www fcc gov oet ea fccid after searching on FCC ID SRQ Z2332CC For this device the highest reported SAR value for usage against the head is 0 60 W kg and for usage near the body is 1 18 W kg While there may be differences between the SAR levels of various phones and at various positions they all meet the government requirements SAR compliance for body worn operation is based on a se...

Page 45: ...mming or whining noise Some hearing devices are more immune than others to this interference noise and phones also vary in the amount of interference they generate The wireless telephone industry has developed a rating system for wireless phones to assist hearing device users in finding phones that may be compatible with their hearing devices Not all phones have been rated Phones that are rated ha...

Page 46: ... Do not short circuit a battery or allow metallic conductive objects to contact the battery terminals FOR YOUR SAFETY Replace the battery only with another battery that has been qualified with the system per this standard IEEE Std 1725 Use of an unqualified battery may present a risk of fire explosion leakage or other hazards Only authorized service providers shall replace the battery If the batte...

Page 47: ...mble your phone or its accessories Only authorized personnel can do so Do not place your phone inside or near heating equipment or high pressure containers such as water heaters microwave ovens or hot cooking utensils Otherwise your phone may be damaged Please check local regulations for disposal of electronic products Do not carry your phone in your back pocket as it could break when you sit down...

Page 48: ...ng hazard Demagnetization To avoid the risk of demagnetization do not allow electronic devices or magnetic media close to your phone for a long time FOR YOUR SAFETY Electrostatic Discharge ESD Do not touch the metallic connectors of the nano SIM card and the microSDHC card Antenna Do not touch the antenna unnecessarily Normal Use Position When placing or receiving a phone call hold your phone to y...

Page 49: ...ever puncture the surface of the phone with sharp objects FOR YOUR SAFETY Connection to Vehicles Seek professional advice when connecting a phone interface to the vehicle electrical system Faulty and Damaged Products Do not attempt to disassemble the phone or its accessories Only qualified personnel can service or repair the phone or its accessories If your phone or its accessories has been submer...

Page 50: ...d enable airplane mode of your phone when boarding an aircraft Interference in Vehicles Please note that because of possible interference with electronic equipment some vehicle manufacturers forbid the use of mobile phones in their vehicles unless a hands free kit with an external antenna is included in the installation FOR YOUR SAFETY EXPLOSIVE ENVIRONMENTS Gas Stations and Explosive Atmospheres ...

Page 51: ...nvironments The use of extended backlighting and network conditions can reduce battery life and talk idle time SUPPORT For assistance please contact Chat ConsumerCellular com Contact and click Chat Now Website ConsumerCellular com Help Telephone 800 686 4460 Need to test your cellphone You can place a FREE test call by dialing 888 460 8781 from your cellular phone If the call is completed correctl...

Page 52: ...t caused by an accident or a similar incident or damage liquid ingress negligence abnormal usage non maintenance or any other circumstances on the user s part Furthermore this guarantee will not apply to any fault caused by a thunderstorm or any other voltage fluctuations As a matter of precaution we recommend disconnecting the charger during a thunderstorm Batteries are consumables and are not in...

Page 53: ...re trademarks of Consumer Cellular Inc The Bluetooth word mark and logos are registered trademarks owned by the Bluetooth SIG Inc and any use of such marks by ZTE Corporation is under license microSDHC Logo is a trademark of SD 3C LLC Other trademarks and trade names are those of their respective owners ...

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