Consumer Cellular ALLY Page 4 User Manual Download | Manualshive

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ABOUT YOUR ALLY

Your Ally is a cellular-enabled personal
mobile responder designed to provide
personal emergency response services
whether you are at home, away from
home, or even in the shower or bath.

Your Ally is designed to detect if you’ve
fallen, automatically call and allow you
to speak with your response team, and
provide information about your location.
Your response team can then notify
emergency services for you, if needed.

WHAT’S IN THE BOX

CHARGER

LANYARD

POWER CORD

BELT CLIP

INITIAL SET-UP GUIDE

(In your Welcome Kit)

USER GUIDE

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Summary of Contents for ALLY

Page 1: ...CONSUMER CELLULAR ALLY USER GUIDE ...

Page 2: ...ortant Safety Information Please review it carefully and keep it nearby for reference If you have questions that are not addressed in the user guide please call Consumer Cellular at 800 686 4460 IMPORTANT Some features and audio prompts described in this user guide may not apply to your device Device settings vary by response team ...

Page 3: ...cted 23 Audio Messages 24 Wearing Your Ally 30 Attaching the Belt Clip or Lanyard 30 Removing the Clip 31 Specifications 32 Terms of Use 37 General Disclaimers 38 Disclaimer of Warranties and Limitation of Liability 41 Indemnification 45 Ally Warranty 47 Warranty Does Not Cover 48 Warranties Exclusive 49 Limitation of Liability 50 Disclaimer 51 Governing Law 52 Obtaining Warranty Service U S 53 FC...

Page 4: ...ome or even in the shower or bath Your Ally is designed to detect if you ve fallen automatically call and allow you to speak with your response team and provide information about your location Your response team can then notify emergency services for you if needed WHAT S IN THE BOX CHARGER LANYARD POWER CORD BELT CLIP INITIAL SET UP GUIDE In your Welcome Kit USER GUIDE ...

Page 5: ... Call Button shows battery status 3 Call Button when pushed initiates a two way call to your response team 4 Speaker allows you to hear your response team 5 Microphone allows response team to hear you 6 Clip Lock enables you to affix a Lanyard or Belt Clip 7 Charging Pins connect your Ally to the Charger ...

Page 6: ...y result in the inability to place a call or automatically detect a fall Check with Consumer Cellular for known coverage limitations by calling 800 686 4460 As with all location based services it may not always be possible to determine your location Multi level buildings parking garages and even dense urban areas can make it difficult for satellites and cell phone towers to locate your exact locat...

Page 7: ... is designed to be highly water resistant not waterproof Usage other than as directed may result in the inability to place a call automatically detect a fall and or properly locate you automatically during an emergency Use only the Consumer Cellular provided Charger and Power Cord Keep the Charger and Power Cord in good condition and located where they do not pose a safety hazard Use only the Cons...

Page 8: ...hes Your Ally will play music while it starts up Once connected your Ally will play a message Your personal mobile responder is ready Placing your Ally into the Charger will turn it on automatically Start up audio prompts are silenced while this function is carried out in the Charger To turn your Ally off press the Call Button twice quickly on the second press hold for 7 seconds or until your Ally...

Page 9: ...one followed by a message indicating it is ready for its first use We are activating your personal mobile responder We will notify you when activation is complete Your Ally will automatically receive any updates and once activated on the cellular network will say Activation is now complete We are resetting your personal mobile responder so it is ready for your use One moment please Allow up to a m...

Page 10: ...call Your Ally can remain in the Charger during the call to your response team 3 Listen for the audio message Calling your response team now 4 When you complete the call with your response team your Ally will be set up IMPORTANT Your Ally is not ready for use until you have completed the set up call with your response team and following that call have charged your Ally in the Charger for 4 hours I...

Page 11: ...e green and red At various times during the Activation and Set Up as well as during normal use you may see a blue light Generally this refers to a call being attempted placed or ended BATTERY INDICATOR STATUS ACTION REQUIRED Green Good Ready for use Amber Moderate No action needed Red Low Charge soon The Ally battery is designed to operate on a single charge for 36 hours but may be reduced as a re...

Page 12: ...reen Strong Amber Moderate Red No Signal INDICATOR LIGHT SETTINGS The cellular and battery indicator light settings may be configured by your response team to flash at regular intervals or activate by quickly pressing the Call Button SLEEP MODE Any time your Ally is placed in the Charger it will enter Sleep Mode cycles for approximately one hour During this time the cellular signal strength indica...

Page 13: ...esigned to automatically call your response team 1 If your Ally has detected a potential fall it will announce A fall is detected Calling your response team now Please hold the device and position the microphone near your mouth to complete your call 2 If you have fallen and require assistance push the Call Button once manually and do not wait for your Ally to automatically place the call IMPORTANT...

Page 14: ...ing your call now MEANING The connection with your response center is ending AUDIO MESSAGE A fall is detected Calling your response team now Please hold the device and position the microphone near your mouth to complete your call MEANING Your Ally has detected a fall and is automatically calling your response team AUDIO MESSAGE Your personal mobile responder is powering off Please confirm by press...

Page 15: ...personal mobile responder soon MEANING Your Ally s battery charge is low Place your Ally in the Charger for 4 hours AUDIO MESSAGE Charge your personal mobile responder NOW Please place your personal mobile responder in the Charger now MEANING Your Ally s battery charge is critically low Place your Ally in the Charger immediately and leave it in the Charger for 4 hours ...

Page 16: ...ess hold for 7 seconds AUDIO MESSAGE No cellular coverage Your personal responder cannot contact your response team but will continue to attempt a call Placing your personal responder in the charger will cancel the call MEANING Your Ally has detected a fall but is beyond cellular range Your Ally cannot contact the response team but will keep attempting to call IMPORTANT This is not a comprehensive...

Page 17: ...the notched area on the back 2 Press inward until the Clip notches are nested within the Ally notches 3 Firmly push the Clip toward the top of the device It is secure when you hear a click or you can no longer see the notches on the Clip REMOVING THE CLIP Hold your Ally in your hand as shown with the Call Button facing the palm of your hand Forcefully push downward on the Clip with your thumb IMPO...

Page 18: ...DR 2 1 AUDIO Full duplex speakerphone providing communication up to 1 meter from device AUTOMATIC FALL DETECTION On board sensors for free fall and 3 dimensional space analysis using proprietary algorithms FALL DETECTION ANALYSIS Fall detection identification using cloud based proprietary algorithms and class libraries BATTERY LIFE 36 hour standby battery life Battery life may be reduced as a resu...

Page 19: ...signal Amber Moderate signal Red No signal DIMENSIONS 2 6 x 1 6 x 0 75 without Belt Clip or Lanyard MANUAL ALERT Mechanical touch button initiates voice call and simultaneous data transmission to call center CASING Polycarbonate thermal plastic casing with IK06 rating WEIGHT 1 7 oz CERTIFICATIONS Federal Communication Commission FCC Certificate of European Conformity CE Certified Mobile Operator P...

Page 20: ...CH GOVERN YOUR USE OF THE CONSUMER CELLULAR ALLY PLEASE READ THEM AND THE IMPORTANT SAFETY INFORMATION IN THIS USER GUIDE CAREFULLY Consumer Cellular Ally contains software code that is protected by U S and international copyright laws Numera retains ownership to all copyrights Users have a limited license to use Ally only in accordance with the Terms of Use in this user guide Any modification cop...

Page 21: ... to an alternative means of placing an emergency call While the fall detection system performs well no such system is 100 reliable If User experiences a fall that causes actual or potential injury do not wait for the automatic call User should always press the Call Button manually if able Ally requires adequate battery charge for proper operation Low battery may result in the inability to place a ...

Page 22: ...h any question regarding any medical or mental health condition or for specific guidance regarding nutrition or physical activity DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY CONSUMER CELLULAR ALLY AND ALL INFORMATION CONTENT MATERIALS PRODUCTS INCLUDING SOFTWARE AND OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO USER THROUGH ALLY ARE PROVIDED BY NUMERA ON AN AS IS AND AS AVAILA...

Page 23: ... INCLUDED ON OR OTHERWISE MADE AVAILABLE TO USER THROUGH THE ALLY INCLUDING BUT NOT LIMITED TO DIRECT INDIRECT INCIDENTAL PUNITIVE AND CONSEQUENTIAL DAMAGES UNLESS OTHERWISE SPECIFIED IN WRITING CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES IF THESE LAWS APPLY TO YOU SOME OR ALL OF THE ABOVE DISCLAIMERS EXCLUSIONS OR LIMITATIONS...

Page 24: ... to these Terms of Use or 500 whichever is greater as the agreed upon damages and not as a penalty as the exclusive remedy and that the provisions of this paragraph shall apply if loss damage or injury irrespective of cause or origin results directly or indirectly to person or property from performance or nonperformance of obligations imposed by these Terms of Use or from negligence active or othe...

Page 25: ...s to the end user customer that this hardware product which comprises the Numera Consumer Cellular Ally device and product accessories will be free from defects in workmanship and materials under normal use and service for 12 months from the date of purchase This warranty applies to new Consumer Cellular Ally devices only Numera s sole obligation under this express warranty shall be at Numera s op...

Page 26: ...om Numera Scratches or cosmetic damage to the device surface that do not affect operation of the device Normal and customary wear and tear Devices that have been previously used or remanufactured WARRANTIES EXCLUSIVE If a Numera device does not operate as warranted above customer s sole remedy for breach of that warranty shall be repair or replacement at the option of Numera To the full extent all...

Page 27: ... in contract or tort including negligence for incidental consequential indirect special or punitive damages of any kind or for loss of revenue or profits loss of business loss of information or data or other financial loss arising out of or in connection with the sale installation maintenance use performance failure or interruption of its products even if Numera or its authorized reseller has been...

Page 28: ...nflicts of laws and principles and excluding the United Nations Convention on Contracts for the International Sale of Goods OBTAINING WARRANTY SERVICE IN U S Call Consumer Cellular within the applicable warranty period to obtain warranty service authorization You may need to furnish the IMEI number found on the back of the device and date of activation Note Numera shall not be responsible for any ...

Page 29: ...ructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Re...

Page 30: ...lity of such damages SAR COMPLIANCE Specific Absorption Rate SAR refers to the rate at which body absorbs RF energy The device has been tested and meets applicable SAR limits for the devices used by the general public During testing the device is set to its highest transmission levels and placed in the positions that simulate use next to the head with 0 4 separation and near body with the accessor...

Page 31: ... BY THE END USER FOR THE SERVICES DURING THE TWO MONTH PERIOD PRECEDING THE DATE THE CLAIM AROSE THE END USER AGREES TO INDEMNIFY AND HOLD HARMLESS THE UNDERLYING WIRELESS SERVICE CARRIER AND ITS OFFICERS EMPLOYEES AND AGENTS AGAINST ANY AND ALL CLAIMS INCLUDING WITHOUT LIMITATION CLAIMS FOR LIBEL SLANDER OR ANY PROPERTY DAMAGE PERSONAL INJURY OR DEATH ARISING IN ANY WAY DIRECTLY OR INDIRECTLY IN ...

Page 32: ...D USING THE SERVICE THE UNDERLYING CARRIER MAKES NO WARRANTY EXPRESS OR IMPLIED OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE SUITABILITY OR PERFORMANCE REGARDING ANY SERVICES OR GOODS AND IN NO EVENT SHALL UNDERLYING CARRIER BE LIABLE WHETHER OR NOT DUE TO ITS OWN NEGLIGENCE FOR ANY A ACT OR OMISSION OF A THIRD PARTY INCLUDING BUT NOT LIMITED TO INTENTIONAL OR NEGLIGENT ACTS OF THIRD PAR...

Page 33: ...INST ANY AND ALL CLAIMS OF ANY PERSON OR ENTITY FOR DAMAGES OF ANY NATURE ARISING IN ANY WAY FROM OR RELATING TO DIRECTLY OR INDIRECTLY SERVICES PROVIDED BY THE UNDERLYING CARRIER OR ANY PERSON S USE THEREOF INCLUDING CLAIMS ARISING IN WHOLE OR IN PART FROM THE ALLEGED NEGLIGENCE OF THE UNDERLYING CARRIER PACKAGE DISPOSAL External Packaging Cardboard Recycle Internal Packaging Blister Pack Polyeth...

Page 34: ...or Battery System Compliance to IEEE 1725 Use of an unqualified battery or charger may present a risk of fire explosion leakage or other hazard Promptly dispose of used batteries in accordance with local regulations Avoid dropping the device or battery If the device or battery is dropped especially on a hard surface and you suspect damage to the battery contact Consumer Cellular for instructions I...

Page 35: ... a possible negative impact on the environment and human health due to potentially hazardous substances that are generally associated with EEE Additionally proper disposal of this product will contribute to the effective use of natural resources For more information about where you can drop off your waste equipment for recycling please contact your local city office waste authority or your househo...

Page 36: ...able U S and Canadian standards This product has been assessed and found to comply against the following Standards EN 301 908 1 V 5 2 1 2011 05 EN 301 908 2 V 5 4 1 2012 12 EN 301 511 V9 0 2 2003 03 EN 301 489 7 24 V2 1 1 2009 05 This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules ...

Page 37: ...70 71 NOTES ...

Page 38: ...ra Inc Numera Numera Libris Measurably Better Health are trademarks of Numera All other company and product names used herein may be trademarks or registered trademarks of the respective companies P N 81 0001E ...

Page 39: ...r Cellular logo are trademarks of Consumer Cellular Inc Other company names product names and marks mentioned herein are property of their respective owners and may be trademarks or registered trademarks FOR MORE INFORMATION VISIT ConsumerCellular com AllySupport ...

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