Concoa MEDICAL INTELLISWITCH 571 Series, Manual, Page: 25 / 28

25
TROUBLESHOOTING
GENERAL GUIDELINES.
The web server will refresh itself automatically every 4-5 minutes. If the IntelliSwitch captures an
“event” it will send this information to the web server immediately. However, there is some latency
between what might be observed on the IntelliSwitch front panel and the web server screen. This is
normal and is not a problem with the product.
Table 6
Symptom Possible Cause Possible Solution
The web server extends
beyond the top & bottom of
the screen.

Incorrect display resolution
setting

Check the display resolution
of the Computer. Minimum
display resolution should be
1024 x 768

Try F11. This will remove
the header & footer sections
of your web browser. F11
toggles full screen ON and
OFF. Press again to return
to normal screen.
Web server is not loading on
the screen.

No power to the IntelliSwitch

Ethernet Cable not
connected or bad cable

Incorrect IP address may be
selected for the device.

Check power to IntelliSwitch

Cycle power to IntelliSwitch
on and off

Check that RJ-45 connection
is made. If so, replace cable
if defective.

Check that correct IP
address is entered in your
web browser.
Web server will not email

Incorrect email address
entered

The Primary and Secondary
DNS Servers, Default
Gateway, Overriding
Domain, or Server Port may
be incorrect.

Verify that the email address
entered is valid.

Verify with LAN
Administrator that the
Primary and Secondary DNS
Servers, Default Gateway,
Overriding Domain, or
Server Port may are
incorrect.