Comtech EF Data Memotec NetPerformer SDM-8400, Hardware Installation Manual

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NetPerformer SDM-8400 Hardware Installation Guide
5-2 Memotec
5.1 Troubleshooting Tips
Symptom Possible Problem Solution
Unit does not start,
with:
PWR
LED off
ST
LED off
AL
LED off
No power to unit Make sure power cord is properly
plugged into the power inlet on the
unit, and the power outlet on the
wall
Check power cord and replace
immediately if damaged
Make sure power outlet has power
Unit does not start,
with:
PWR
LED amber
ST
LED any state
AL
LED any state
Unit may be faulty Contact Technical Support for
assistance (see
“Technical Sup-
port” on page 1-6 )
Unit starts, with:
PWR
LED green
ST
LED any state
AL
LED red
A software reset occurred Enter
DA
at the console command
line to view the alarms
If a
soft start (rst)
alarm has been
logged with the notation
M=xx
A=xx D=xx
, enter
ER
to dump the
Exit Record. Send to NetPer-
former Technical Support
Enter
CE
(Clear ERR/DIAG LED)
to turn the
AL
LED off
Unit starts, with an
alarm message of the
type:
An error has
occurred
(0x00100000
0xC0000002),
please call the tech-
nical support.
A hardware error occurred Enter
DA
at the console command
line to view the alarms
Contact Technical Support and
provide alarm codes
Table 5-1: Troubleshooting symptoms, problems, and solutions