Compro Technology TN2200, User Manual

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9-12 <頁頁頁頁頁頁> Contacting Compro Technical Support
Compro TN2200 - User’s Manual
Symptom Possible Cause / Solution
Video is not real-time
Network is congested.
First, check if the network latency is too long. If the network is too congested, this may
happen. Second, check the video buffer setting in the video settings page (setup > vid-
eo > video buffer). Please set it as standard.
A warning message
saying “Your video
quality is too high for
your internet band-
width” popped up
Network quality is not good enough.
This means the camera’s browser interface, WebVUer, could not receive a steady stream
of video data from your camera. The loss of video data might also be caused by network
congestion or insufficient bandwidth. Please refer to other related troubleshooting tips.
Additionally, if the CPU usage on your viewing computer is too high, the same warning
message will be showed. You can monitor the CPU usage by right clicking on your Win-
dows taskbar and choose “task manager”, and then click the Performance tab.
Video stream is lost
over a short span
Network quality is not good enough.
This could be caused either by the unstable connection between the camera and the
WebVUer or by the insufficient network bandwidth. Please try to set the bit rate of the
camera to a lower one and try again.
Cannot store record-
ings on microSD card.
The microSD card is not inserted firmly into position.
Remove the memory card and re-insert it back to the card slot. To verify if your SD card is
properly installed, go to [Setup] > [Recording Setup] > [Micro SD], and check if [SD Card
Status] and [SD Card Capacity] shows correct information. If "not detected" is shown, re-
move and re-insert the card again, and refresh the WebVUer, and verify again.
The
microSD card is not properly formatted.
Go to main setup page, and choose [Recording Setup] from the left menu. Choose [Micro
SD] for the "Destination" field, and then press the [Format] button. If it still doesn't func-
tion properly, try storing still snapshots onto the SD card. Failure in storing snapshots
often suggests problem with the memory card.
The
microSD card is not supported by the device.
Your IP camera may not fully support high capacity memory cards from all the manufac-
turers. Contact Compro technical support when you think you have encountered a SD
card compatibility problem.
The speed class of SD card does not meet the requirement.
You might experience minor issue in video recording when your SD card does not meet
the writing speed requirement. Compro recommends using class 4 or above SD card for
video recording.
A motion detection region has not been configured for recording triggered motion
events.
If you want to record video clips of detected motion to SD card, you need to set at least
a motion detection region before setting up event-based recording in Recording Setup.
Contacting Compro Technical Support
Before you submit an email for support, please check the troubleshooting section in the user manual. You may fill out the
form (http://comprousa.com/en/form.htm) or directly email to support@comprousa.com.
Compro Technology, Inc.
www.comprosecurity.com
Tel. +886 2 2918 0169, Fax +886 2 2915 2389
4F, No.12, Alley 6, Lane 45, Pao Shin Road, Hsintien District, New Taipei City 231, Taiwan