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7 Troubleshooting table
Please note that as a user you may only carry
out the troubleshooting measures listed in
the following table yourself. All other trouble
-
shooting measures may only be carried out by
qualified personnel.
Problem
Problem
Solution
The charging
process is not
started. The
status LED is still
green.
The vehicle is
not recognized.
First check for
proper seating
of the plugs on
the vehicle and,
if necessary, on
the charging sta-
tion. If the pro
-
blem persists,
check whether
the vehicle
displays an error
message.
If this is the
case, bring your
vehicle to the
workshop. If
the workshop
determines that
the vehicle is not
responsible for
the error mes
-
sage, contact
our support (see
chapter 8).
Charging cable is
detective
Contact our
support (see
chapter 8).
The status LED
shines red.
No vehicle is
connected to the
charging station.
General error
Contact our
support im
-
mediately (see
chapter 8).
The status LED
suddenly turns
red during
charging.
DC error or
general error
Remove the
charging cable. If
the status LED is
still red, contact
our support (see
chapter 8).
Status LED does
not light up
The charging
station is not
supplied with
power.
Contact the
installer of your
charging station.
The status LED is
defective.
Contact our
support (see
chapter 8).
8 Support
Please contact our support by e-mail. We will
be happy to help you:
9 Warranty
9 .1 General
Should the charging station show visible de
-
fects during delivery/assembly, please inform
us immediately by telephone or e-mail. If you
notice any physical or optical damage when the
charging station arrives, please send us pictures
of the damaged charging station. This will ensu
-
re a quickest possible guarantee processing.
9.2 Warranty conditions
The legal guarantee for this charging station is
valid for a period of two years.
We provide the warranty under the following
conditions:
1. The prerequisite for the warranty is the
installation and annual maintenance (incl.
maintenance protocol) of the Compleo
product by a certified Compleo specialist
partner.
2. It is at the discretion of Compleo whether
the warranty is fulfilled by repair or by
replacement of the device or the defective
part. Further claims are excluded.
3. Warranty repairs may only be carried out
by Compleo Connect GmbH. For repairs
carried out by other dealers, there is no
claim for reimbursement of costs within
the scope of the warranty.
4.
f the device is to be operated in a country
other than the country for which it was
originally developed and produced, chan
-
ges may have to be made to the device in
order to adapt it to the technical and / or
safety standards of this other country. Such
changes are not due to defects in materials
or workmanship and are not covered by
this warranty. The costs for such changes
and for damages to the device caused by
the changes will not be reimbursed.
5. Excluded from the guarantee are:
•
The cost of regular inspections, maintenan
-
ce, repair or replacement of parts due to
normal wear and tear;
•
Transport and travel costs as well as costs
incurred for the installation and dismant
-
ling of the device;
•
Damage caused by misuse and improper
use of the device, and incorrect installa
-
tion;
•
Damage caused by lightning, water, fire,
force majeure, war, wrong mains voltage,
insufficient ventilation or other reasons
beyond the control of Compleo.
6. This warranty is product-related and can
be claimed within the warranty period by
any person who has legally purchased the
product.
The Buyer‘s statutory rights in respect of
