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Template: HP-Monitor Warrany_HalfPage.dot Author: Kim Toy Last Saved By: billm
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support, you must: (a) have a representative present when HP provides warranty
services at your site; (b) notify HP if products are being used in an environment
which poses a potential health or safety hazard to HP employees or
subcontractors; (c) subject to its reasonable security requirements, provide HP with
sufficient, free, and safe access to and use of all facilities, information, and
systems determined necessary by HP to provide timely support; (d) ensure that all
manufacturer’s labels (such as serial numbers) are in place, accessible, and
legible; (e) maintain an environment consistent with product specifications and
supported configurations.
If you require an HP representative to handle all component replacements, support
uplift contracts are available at additional cost.
Carry-in Warranty Service
Under the terms of carry-in service, you will be required to deliver your HP
Hardware Product to an authorized service location for warranty repair. You must
prepay any shipping charges, taxes, or duties associated with transportation of the
product to and from the service location. In addition, you are responsible for
insuring any product shipped or returned to an authorized service location and
assume risk of loss during shipping.
Mail-in Warranty Service
Your HP Limited Warranty may include a mail-in warranty service. Under the terms
of mail-in service, you will be required to ship your HP Hardware Product to an
authorized service location for warranty repair. You must prepay any shipping
charges, taxes, or duties associated with transportation of the product to the repair
location. In addition, you are responsible for insuring any product you ship and
assume risk of loss during shipping. HP will return the repaired product to you and
incur all logistics and insurance costs to return the product to you.
Pick Up and Return Warranty Service
Your HP Limited Warranty may include a pick up and return warranty service.
Under the terms of pick up and return service, HP will pick up the defective unit
from your location, repair it, and return it back to your location. HP will incur all
repair, logistics, and insurance costs in this process.
Advanced Unit Replacement Warranty Service
Your HP Limited Warranty may include an advanced unit replacement warranty
service. Under the terms of the advanced unit replacement warranty service, if a
unit is diagnosed as defective, HP will ship a replacement product directly to you.
On receiving the replacement unit, you will be required to return the defective unit
back to HP, in the packaging that arrives with the replacement unit, within a
defined period of time, normally fifteen (15) days. HP will incur all shipping and
