Chapter 1: Getting started
Contact information
For technical support, FAQs, product documentation, and additional ARRIS product
information:
■
Visit the ARRIS Support website:
■
Call ARRIS Technical Support:
1-877-466-8646
In the box
Before installing your telephony modem, check that the following items are included in the
product box. If any items are missing, please call ARRIS Technical Support at
1-877-466-8646
for assistance.
■
SBV3202 telephony modem
■
Power cord
■
SBV3202 Quick Start Guide
■
Software License and Warranty card
Additional items needed (not included)
The following items are not included in the box and must be purchased separately, if
needed:
■
Coaxial cable (coax):
This is a round cable with a connector on each end. It is the same
kind of wire used to connect to your television for cable TV. You can buy coax from any
electronics retailer and many discount stores; make sure it has connectors on both ends.
Be sure that the coax cable you choose has screw-on connectors. The coax should be
long enough to reach from your telephony modem to the nearest cable outlet.
Note:
For best performance, use high-quality RG-6 type coax cable and minimize
or eliminate splitters between the cable jack and your telephony modem.
■
Phone cable:
This is a standard phone cable with standard phone connectors (RJ11 type)
on both ends. You can buy phone cables from any electronics retailer and many discount
stores.
SURFboard
®
SBV3202 DOCSIS 3.0 telephony modem for Xfinity
®
customers User Guide STANDARD Revision x.3
12