CommScope DryLine ODPMT200 Series, User Manual

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ODPMT200 Series DryLine® Dehydrator User Manual
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6.3 Initial Steps by CommScope
When your call or fax communication is
received, the CommScope staff will work with
you to pinpoint the possible cause of trouble. If
the pressurization equipment is suspect, they
will:
• ask for your unit Model Number and Serial
Number
• check the warranty status of the unit
• advise the availability of a loaner unit
• provide an estimate of the cost for inspection
and repairs, if the unit is out–of–warranty
• fax a Return Material Authorization Sheet to
you.
6.4 Repair Center Process
A method of Payment must be provided prior
to issuing of RMA regardless of warranty
status.
I N–WARRANTY REPAIR: Most CommScope
pressurization products carry a warranty of one
to three years, depending upon model number.
Warranty details are available on our web
page. If your unit falls within its warranty period,
inspection and repairs will be performed at no
charge and the unit will be promptly returned
to you. If a warranty unit is deemed no problem
found an inspection fee and freight will be
charged to the customer.
OUT–OF–WARRANTY REPAIR: We will inform
you with the cost of repair and obtain your
approval to proceed with repairs or, if you elect
not to have the unit repaired, your instructions
on disposition of your unit. When repairs are
complete, we will return your unit and invoice
you for the inspection charge, materials used
for the repair and labor applied to complete the
repair. If you elected not to repair the unit, we
will invoice you for the inspection and freight
charge if unit is to be returned.
LOANER UNITS: Loaner units are available
from the repair center to maintain your system
while repairs are being performed. If you feel
you need a loaner, please contact us at at one
of the numbers listed under contact numbers.
A P.O. for the full value of the unit must be
issued prior to shipment. Also contact us when
the loaner is ready to be returned so that we
can issue a NEW RMA number to identify your
return and create the appropriate credit to your
account. Damages to loaner will be deducted
from the P.O.
PACKING INSTRUCTIONS:
Pack your unit
securely for shipment to the Repair Center.
If you received a loaner unit, we suggest you
use the box and packing materials to return
your unit. Otherwise we have factory packing
materials available for a nominal fee. Enclose a
completed copy of this form inside the box and
clearly mark your Company Name and RMA:
XXXXXXX on outside of the box. Address the
box to the following Ship–To Address:
CommScope PRESSURIZATION SERVICE
CENTER
RMA# XXXXXXX
11312 S. PIPELINE RD.
EULESS, TX. 76040-6629
Please note, Units received with Biological/
animal contamination will be returned
unrepaired or scraped after notification
and you will be invoiced for inspection and
freight.
CONTACT NUMBERS:
If you have any
questions about the repair process or status of
your unit, please contact us directly through one
of the following methods – Telephone (below)
TEL: 817-864-4150
817-864-4155
FAX: 817-864-4179
6.5 RoHS Inquiries
For inquiries on RoHS please contact the
following:
CommScope Inc.
Corke Abbey, Bray Co.,
Dublin, Ireland
Attn: Legal Department