When an agent in your group requests help, your telephone will
beep and this display will appear.
Indicates an agent is requesting your assistance.
Indicates the name of the agent requesting help.
•
To reject the call for help, press the Rj (reject) Interactive button.
The agent will be notified that you are unavailable.
•
To answer, press the As (answer) Interactive button. The system
will then call the agent.
Indicates the name of the agent requesting help.
12
Supervisor’s User Guide for the Scout Telephone
GCA70-345
QuickQ
Reqt
4Help
As
Rj
Agnt 101
Ca 11
As
Rj
After 2 seconds
Call Agnt 101
Cn
