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Other Special Attendant Buttons

In addition to the many feature buttons the system can make available to any
station, the system provides the attendant position with several special-purpose
feature buttons to enhance call processing. These special-purpose buttons are
described below:

•

Both Button: This button provides a means for an attendant to establish a
conference between the attendant’s station, a current call, and the last call
that was placed on hold.

•

Queue Button: When multiple calls are ringing or are on hold at an atten-
dant’s station, the system places them in a queue. The attendant can use
this button to determine how many calls are queued awaiting service.

•

Serial Call Button: When a caller wishes to speak to more than one
person, the attendant uses this button to place the caller in a serial mode
of multiple transfers to each desired party. In the serial mode the system
automatically transfers the caller to another party as soon as a present
party hangs up. The system places the caller in the serial mode as soon as
the attendant hangs up.

•

Test/Busy Button: This button provides the attendant with a means to
test the status of specific lines. Attendants can use this button to deter-
mine whether individual lines are idle, busy or on hold. When this button
is used, the line is seized if it was idle.

•

To establish a conference between the attendant station, a
held call, and an active call,

1. PRESS the installer-programmed BOTH button.

•

If you wish to cancel the conference condition and return
one of the lines to hold,

1. PRESS HOLD.

2. PRESS the line button for the held call you wish to re-engage.

The other line remains on hold at your telephone.

•

To determine how many calls are queued at the attendant
position and awaiting service (on hold, parked, or ringing),

1. PRESS the installer-programmed QUEUE button. The display

will indicate how many calls are in the ring queue and the hold
queue, respectively. The displayed information remains in the
LCD window momentarily.

112

Attendant Manual

Attendant Features

GCA70-250

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Summary of Contents for and FXT

Page 1: ...DXP DXP Plus FXS and FXT Digital Communications System Attendant Manual This publication supports both Impact and Impact SCS LCD Speakerphones GCA70 250 08 07 00 printed in U S A ...

Page 2: ...This Attendant Guide applies to the following telephone models Impact 8012S Rev A and later Impact 8024S Rev A and later Impact SCS 8324S Rev A and later Impact SCS 8312S Rev A and later Impact SCS 8324F Rev A and later Contact your Comdial dealer for updates of this as well as other Comdial publications ...

Page 3: ...heir use These chapters are titled as follows 2 Answering Calls 3 Making Calls Advanced Operation The chapters that describe the advanced features of the DXP DXP Plus FXS and FXT systems are as follows 4 Advanced Call Handling 5 Nonverbal Messaging 6 Programming 7 Other Advanced Features In addition to the chapters which describe the advanced features of individual stations this manual also includ...

Page 4: ...g Support Index NOTE Throughout this book all references to fixed buttons keypad DSS BLF SPEAKER HOLD etc are printed in upper case italic type for example PRESS INTERCOM All references to interactive buttons which are used to make selections on the speakerphone display are printed in upper case bold italic type for example SELECT OPTIONS Also to eliminate confusion the text of this guide instruct...

Page 5: ...ns up to 96 total as attendant stations if they wish Installers can also assign up to four DSS BLF consoles to each attendant position where needed In addition to the many installer enabled feature buttons that the system can make available at any station the system provides the attendant position with several special purpose installer enabled feature buttons to enhance call processing These speci...

Page 6: ...Notes iv Attendant Manual Impact 224 560 FX Systems Contents GCA70 250 ...

Page 7: ... Answering Outside Calls 13 Answering Intercom Calls 14 Night Transferred Calls Line Access From Any Station 15 Holding Calls 16 Directed Station Hold 18 Monitored Stations 19 Call Pickup 20 Receiving Subdued Off Hook Voice Announcements SOHVA 22 Do Not Disturb Condition 24 Voice Announce Blocking 25 Caller ID Automatic Number Identification 26 Attendant Manual v GCA70 250 Contents ...

Page 8: ...Call Or A Do Not Disturb Condition At Another Telephone Executive Override 38 4 Advanced Call Handling 39 Waiting For A Line Queuing 39 Conferencing 40 Call Forwarding 42 Call Forward Outside System CFOS 44 Call Parking 46 Call Transferring 48 Other Call Transferring Options 50 Diverting All Incoming Calls To Another Station 52 5 Nonverbal Messaging 53 LCD Message Delivery 53 Message Waiting Light...

Page 9: ...ng System 72 Direct Inward System Access DISA 74 Auxiliary Jack 76 Account Codes 78 Authorization Codes 79 E and M Tie Lines 80 Dial By Name 82 Background Music 83 Volume Control 84 Default Volume Control 86 Automatic Set Relocation 87 Monitoring A Conversation Between Two Telephones Service Observing 88 Switching The Dialing Mode Between Pulse And Tone 88 IMIST Module 89 Attendant Manual vii GCA7...

Page 10: ...s 100 System Speed Dial Numbers 102 Digital Voice Announce DVA 104 Night Transfer Of Ringing Mode 110 Call Transfer Attendant Calls To The Alternate Attendant Telephone 110 Overflow Transfer 111 Other Special Attendant Buttons 112 System Clock 114 System Status Log 114 DSS BLF Console Operation 116 A Feature Access Codes 119 B Display Abbreviations 125 C Speakerphone Characteristics 129 D Glossary...

Page 11: ...Buttons Your Speakerphone s Display Lights After setting up your individual station you are ready to begin your duties as the system attendant Chapter 8 Attendant Features contains instructions on station and line enabling station naming and other system level actions that you should accomplish to effectively begin operation of your Comdial digital system Setting Up Your Speakerphone When your new...

Page 12: ... to select the most comfortable viewing angle When you receive the telephone the pedestal is in its lowest position flush against the pedestal To adjust the pedestal Models 8312S 8324S and 8324F only 1 GRASP the rear of the pedestal base firmly with one hand AND LIFT the rear portion of the telephone upward with your other hand 2 LIFT the telephone upward with one hand AND RAISE the telephone supp...

Page 13: ...or your tele phone Often when several telephones are located close to gether each user chooses a different personal ring tone To select one of the ring tones proceed as follows 1 SELECT OPTIONS 2 SELECT NEXT until the RING option appears 3 SELECT RING 4 SELECT UP OR DOWN to choose ring tone in display a new tone will sound at each up or down press 5 SELECT EXIT to return to main display 6 PRESS SP...

Page 14: ... burst once for each call you receive at your station To set the speaker and handset loudness levels 1 PRESS INTERCOM button 2 PRESS the VOLUME UP OR VOLUME DOWN button once for each change in speaker volume that you desire 3 LIFT handset 4 PRESS the VOLUME UP OR VOLUME DOWN button once for each change in handset volume that you desire NOTE When a call ends the system resets the speaker and handse...

Page 15: ...o short bursts 1 PRESS INTERCOM OR SELECT ANS 2 SPEAK toward telephone OR LIFT handset if privacy is desired To dial an outside number manually 1 PRESS INTERCOM 2 DIAL 9 OR other line button to select line See Line Groups in the system specific Advanced Features chapters for more infor mation on selecting an outside line 3 LISTEN for dial tone 4 DIAL number 5 LIFT handset if privacy is desired To ...

Page 16: ...ur telephone Provides programming prompts Auxiliary Jack available only on Impact 8024S Allows you to connect a headset an external amplified ringer a tape recorder or an external paging amplifier to your telephone Message Waiting Light Indicates that a message awaits pick up Microphone Opening Allows hands free operation of speakerphone speak clearly toward microphone opening Speaker Sounds dista...

Page 17: ...plication Volume Up Volume Down Connectors On Bottom Of Telephone Optional IMIST Module Handset or Headset Optional Console Top Line Cord Bottom Impact SCS 8312S LCD Speakerphone Interactive Buttons NOT programmable LCD Alphanumeric Display Transfer Conference Button Hold Button Intercom Button DSS BLF Programmable Buttons MUTE SHIFT SPEAKER INTERCOM TRNS CNF TAP HOLD OPER TUV PRS WXY DEF ABC QZ M...

Page 18: ...r conversation Direct Station Select Busy Lamp Field Buttons DSS BLF Allow you to store numbers for automatic dialing functions Allow you to store telephone extension numbers for Direct Station Selec tion DSS May be programmed as a feature button May be designated a line button by your system installer Shift Button SHIFT Allows you to enter a second tier for storing and or automatically dialing sp...

Page 19: ... up conference calls Volume Control VOLUME UP or VOLUME DOWN Regulates the volume of the ringer speaker handset headset background music and group listening mode Your Speakerphone s Display Lights The lights LEDs on your LCD speakerphone indicate the status of lines features and intercoms Attendant Manual 9 GCA70 250 Getting Started Impact 8012S LCD Speakerphone ...

Page 20: ...s been placed on hold by another station Fluttering orange your line has recalled from hold Fluttering red the line put on hold by another station has recalled NOTE You can find the programmable buttons that the installer designates line buttons in the same location as the DSS BLF buttons Ensure that these buttons are labeled correctly to indicate their unique features Next to a fixed feature or p...

Page 21: ...erphone mode is active On steady with telephone on hook and idle background music is turned on Flashing feature viewing and programming is in progress Attendant Manual 11 GCA70 250 Getting Started Telephone Speaker Dialpad Handset DSS BLF Programmable Buttons Speaker Button Microphone Opening Intercom Button SCS02 LCD Alphanumeric Display Interactive Buttons NOT programmable Shift Button Mute Butt...

Page 22: ...Notes Getting Started GCA70 250 12 Attendant Manual ...

Page 23: ...ur other options for answering the call are displayed above the interactive buttons When you hear outside ringing two long bursts and observe an orange flashing light 1 For speakerphone PRESS flashing line button OR SELECT ANS AND SPEAK toward telephone 2 For privacy LIFT handset 3 SELECT DND if you do not wish to answer the call at this time When you hear outside ringing two long bursts and obser...

Page 24: ... speaker As with an incoming outside call the LCD screen displays caller ID information and your other options for answering the call When you hear intercom ringing two short bursts 1 PRESS INTERCOM OR SELECT ANS 2 SPEAK toward telephone OR LIFT handset if privacy is desired 3 SELECT DND if you do not wish to answer the call at this time NOTE For more information on setting DND at your station see...

Page 25: ...ode If your telephone rings 1 PRESS line button with flashing light 2 LIFT handset to talk The installer can assign one or more of the four system relays to track the ring signal on any or all lines that he or she assigns to them The installer can arrange for the tracked ringing to be during the direct delayed day 1 day 2 or night ringing modes Typically the installer wires a relay so that its con...

Page 26: ...n begins to blink To retrieve a held call 1 PRESS line button of the held call with winking green light OR PRESS TAP NOTE Unless you use your HOLD button to scroll through the calls on hold TAP always retrieves the last number placed on hold regardless of whether you have line appearance for the line on which the call is holding 2 SPEAK toward telephone OR LIFT handset if privacy is desired Exclus...

Page 27: ... will revert to manual hold after the hold recall period you will hear four short tone bursts at 12 second intervals Calls that revert to manual hold can be picked up from any telephone with line appearance for the recalling line or you can use the group or directed call pickup buttons GPKUP or DPKUP If a held line is recalling choose one of the following 1 PRESS HOLD station button OR SELECT HOLD...

Page 28: ...such as hold recall apply to the station that received the directed hold call and not to the station that sent the directed hold call To retrieve a held call at another station 1 PRESS INTERCOM 2 DIAL 90 3 DIAL extension number of station that is holding the call 4 ANSWER call Often you will have more than one call on hold at your station You know you can retrieve the last call placed on hold simp...

Page 29: ...te of just the personal intercom number of the monitored telephone When the station monitoring feature is on the status light shows activity status idle ringing busy and hold of the monitored telephone To monitor another telephone 1 OBSERVE the BLF light indications next to the Direct Station Select DSS BLF button Off Station is idle Flashing if enabled Station has an incoming call On Station is b...

Page 30: ...r calls that are ringing at other stations within your particular group To answer a call that is ringing within your group 1 PRESS INTERCOM 2 DIAL 4 3 SPEAK toward telephone OR LIFT handset if privacy is desired Directed Call Pickup Also you can answer a call that is ringing at any telephone in the system if you know the ringing telephone s extension number To answer a call that is ringing at any ...

Page 31: ...ing a DSS BLF button to answer an incoming call see Monitored Stations section on page 19 Attendant Manual 21 GCA70 250 Answering Calls Your Station HOLD SHIFT TAP 1 4 7 2 5 8 0 3 6 9 OPER PRS GHI TUV JKL ABC WXY MNO DEF Ringing Station If ringing telephone is within your designated calling group DIAL 4 For any ringing telephone DIAL 4 extension code S If you have programmed a DSS BLF button for t...

Page 32: ...set To respond to a SOHVA verbally 1 SELECT AND HOLD REPLY 2 SPEAK into handset Distant party cannot hear your response 3 RELEASE REPLY after response is complete to return to distant party You can respond with a non verbal response by pressing a programmed button to send a message to be shown on the display of the announcing station if it is an LCD speakerphone To respond to a SOHVA nonverbally t...

Page 33: ...pond to a SOHVA by blocking 1 SELECT BLOCK when you hear SOHVA tone SOHVA call is disconnected Attendant Manual 23 GCA70 250 Answering Calls HOLD SHIFT TAP 1 4 7 2 5 8 0 3 6 9 OPER PRS GHI TUV JKL ABC WXY MNO DEF Your Telephone SOHVA Delivering Telephone INCOMING SOHVA VERBAL NONVERBAL BLOCK SOHVA RESPONSES Select and Hold REPLY While Speaking Select MSG And Choose Message To Deliver Select BLOCK ...

Page 34: ...n is in the DND mode you can still make outgoing calls and access other features To enable DND proceed as follows 1 SELECT OPTIONS 2 SELECT NEXT until the DND option appears 3 SELECT DND 4 SELECT ON 5 SELECT EXIT 6 PRESS SPEAKER to end To disable the DND condition 1 REPEAT the above procedure BUT SELECT OFF instead of ON at step 4 To set a Do Not Disturb condition at your telephone when a call rin...

Page 35: ...ook Voice Announcements SOHVA and generates a tone in response to attempted SOHVAs To block all voice announced calls 1 SELECT OPTIONS 2 SELECT NEXT until VAB appears 3 SELECT VAB 4 SELECT ON to block 5 PRESS SPEAKER to end To unblock all voice announced calls 1 SELECT OPTIONS 2 SELECT NEXT until VAB appears 3 SELECT VAB 4 SELECT OFF to unblock 5 PRESS SPEAKER to end Attendant Manual 25 GCA70 250 ...

Page 36: ...on on your telephone Your LCD will display the calling number date and time the call came in The most recent call appears first in the list 2 SELECT the programmed CALLER ID button each time you wish to display the next most recent ring no answer call to your line 3 To dial one of the numbers in the redial queue SELECT the programmed SAVED NUMBER REDIAL button The system will automatically dial th...

Page 37: ...utton to select line See Line Groups section on page 69 for more information on selecting an outside line 3 LISTEN for dial tone 4 DIAL number 5 LIFT handset if privacy is desired If your station has an assigned prime line you will not have to select a line before dialing outside your system To dial an outside number using your prime line 1 PRESS SPEAKER OR LIFT handset if privacy is desired Outsi...

Page 38: ...e other telephone to ring tone calling 1 PRESS INTERCOM 2 DIAL extension number called telephone will ring To tone call automatically 1 PRESS DSS BLF button called telephone will ring NOTE The following instructions assume a voice first default setting Any user can change a call to a tone signaling for that call simply by pressing the INTERCOM button again after dialing the extension number or by ...

Page 39: ...tored at one of the programmable buttons on your station choose one of the following 1 PRESS programmed speed dial button line selection is usually a part of the stored speed dial number 2 PRESS SHIFT AND programmed speed dial button to choose number stored as second choice at that button To speed dial a personal speed dial number stored at the dial pad 1 While on hook DIAL speed dial number on di...

Page 40: ...uent dialing activity However you can also permanently save a number that remains available until you overwrite it by saving a different number at the same storage location Non programmed buttons at multiline telephones are available for you to dynam ically save dialed numbers To save a number you press any non programmed button before hanging up after you dial the number To dial the saved number ...

Page 41: ...for later redial To store a number while you are on a call 1 PRESS programmed SAVE NUMBER REDIAL button twice the display prompts you to dial a number 2 DIAL the number that you wish to save the system immediately saves the number for later redial it does not dial it over the line you are on now To later redial the saved number 1 PRESS line button to select a line 2 PRESS programmed SAVE NUMBER RE...

Page 42: ... quick tone bursts 3 MAKE announcement busy tone means that the called telephone is in speakerphone mode and you cannot make announcement that your SOHVA has been denied through system programming or that the called party has blocked your SOHVA 4 WAIT on line for reply either verbal or LCD reply The receiving station can respond to the announcement in a verbal or non verbal manner They affect a ve...

Page 43: ...e busy station becomes idle the system rings your station and starts a timer You must take it off hook as soon as it rings and as soon as you do the camped on telephone rings When you hear five short tone bursts 1 PRESS INTERCOM The other telephone will start ringing NOTE If you do not press INTERCOM after the ring back tones within the time limit set by the installer the call back is canceled To ...

Page 44: ... Camping On Busy Station Wait For An Answer Call Waiting If the telephone you have called is busy you can send a call waiting tone to the telephone and wait on the line for an answer you must be using the handset for this feature to work To activate call waiting when you hear a busy signal 1 DIAL 6 called party hears tone 2 WAIT on line for reply 3 Called party can place the current call on hold o...

Page 45: ...Your Station Idle Station HOLD SHIFT TAP 1 4 7 2 5 8 0 3 6 9 OPER PRS GHI TUV JKL ABC WXY MNO DEF HOLD SHIFT TAP 1 4 7 2 5 8 0 3 6 9 OPER PRS GHI TUV JKL ABC WXY MNO DEF Busy Station To Wait For Callback Select CALLBACK and Disconnect To Send Call Waiting Tone Dial 6 and Wait For Reply To Wait For Callback Select CAMP and Disconnect When idle your call is connected Busy station hears tone and may ...

Page 46: ...m with an external paging unit that you access by pressing a line button or by dialing a special code This unit sounds the voice announcement over an external speaker unit Check with your system administrator for specific information on how to operate with such an arrange ment To send a paging announcement 1 LIFT handset 2 PRESS INTERCOM 3 DIAL 70 through 77 for zones 1 8 NOTE Zone 1 code 70 provi...

Page 47: ... and the line on which the station is busy The system presents the identified line or station information on the user s telephone display for 10 seconds after he or she requests that information If the system installer has not given your telephone this feature the system presents busy information to the display without identifying the line or station involved To identify the station that occupies ...

Page 48: ...rsts The executive advisory tone allows installers to configure the system to provide an audible tone whenever you activate the executive override feature installers can select this tone as either a one time tone or as a periodic reoccurring tone If installers choose a reoccurring tone they must also select the time interval between the reoccurring tones To override an in progress call at another ...

Page 49: ... 69 for your system s codes 3 HEAR busy tone 4 DIAL 6 If you have line appearance for a particular line and wish to queue for it 1 OBSERVE the busy status light LED 2 PRESS INTERCOM 3 DIAL 6 4 PRESS line button 5 When line group is free your telephone sounds several short tone bursts When you hear this lift handset hear dial tone and place call To cancel line queuing or line group queuing 1 PRESS ...

Page 50: ...CT CONF Call is placed on hold automatically 3 SELECT next line AND MAKE next call 4 SELECT CONF to establish conference 5 PRESS TRNS CNF button to add more parties To continue conversation on remaining line after other outside lines have dropped out of conference 1 PRESS HOLD 2 PRESS the line button of the remaining party To retrieve a line from hold and bring that party back into the conference ...

Page 51: ...ference between two outside lines 1 PRESS TAP or DSS BLF button of one of the conferencing stations Attendant Manual 41 GCA70 250 Advanced Call Handling HOLD SHIFT TAP 1 4 7 2 5 8 0 3 6 9 OPER PRS GHI TUV JKL ABC WXY MNO DEF Managing a Conference Call HOLD SHIFT TAP 1 4 7 2 5 8 0 3 6 9 OPER PRS GHI TUV JKL ABC WXY MNO DEF Other Station Other Station Your Station To Add a Caller to a Conference To ...

Page 52: ...ephone sounds a ring reminder short tone burst to remind you that your calls are being forwarded To forward your calls 1 SELECT OPTIONS 2 SELECT NEXT until the CFWD option appears 3 SELECT CFWD 4 SELECT SET 5 Choose one of the following call forwarding options SELECT PERS to forward prime line and intercom calls SELECT ALL to forward all calls SELECT NEXT AND No ANS to forward calls that ring at y...

Page 53: ...d light the light turns on when you press the button If a telephone has an LCD display it shows a call forward message along with the extension number or name of the station receiving the forwarded calls Attendant Manual 43 GCA70 250 Advanced Call Handling HOLD SHIFT TAP 1 4 7 2 5 8 0 3 6 9 OPER PRS GHI TUV JKL ABC WXY MNO DEF Caller Your Station Forward Station PERS ALL NoANS Forward Only Your Pr...

Page 54: ...speed dial button If you do not make a line and destination choice the system uses the most recently used selections The Call Forward Outside System CFOS feature also includes forwarding outside of the system for direct and transferred personal intercom calls Also the feature provides ring no answer RNA capability to the CFOS of both line and personal intercom calls With this RNA capability the sy...

Page 55: ...join an active CFOS call from the CFOS enabled station 1 Note flashing HOLD light indicating active CFOS call and press TAP Join CFOS forwarded party and CFOS destination in a con ference call Comdial has taken reasonable steps in the design of all product features including CFOS which protect against unauthorized or fraudulent access to or use of a system or which protect against unauthorized fra...

Page 56: ...To park a call in orbit 1 While on the call PRESS INTERCOM OR PRESS TRNS CNF if intercom call 2 DIAL 3 DIAL code for park orbit 910 to 999 for orbit 10 99 4 Remember the code for later use or make it known to those who need to know it in order to retrieve the call To retrieve a call that was placed on hold in the system parked 1 PRESS INTERCOM 2 DIAL 3 DIAL code for orbit 910 to 999 for orbit 10 9...

Page 57: ...anual 47 GCA70 250 Advanced Call Handling Prk 14 RCL J Doe PARK HOLD ANS A Park Recall HOLD SHIFT TAP 1 4 7 2 5 8 0 3 6 9 OPER PRS GHI TUV JKL ABC WXY MNO DEF HOLD SHIFT TAP 1 4 7 2 5 8 0 3 6 9 OPER PRS GHI TUV JKL ABC WXY MNO DEF HOLD SHIFT TAP 1 4 7 2 5 8 0 3 6 9 OPER PRS GHI TUV JKL ABC WXY MNO DEF HOLD SHIFT TAP 1 4 7 2 5 8 0 3 6 9 OPER PRS GHI TUV JKL ABC WXY MNO DEF Caller Your Station Other...

Page 58: ... call if he or she answered the screened transfer with the handset If you announce the transfer over the speaker the intercom party s telephone will ring with the transferred call after you hang up If the intercom party is busy take one of the following steps if made available at your telephone by installer programming 1 SELECT RECON to reconnect the call to your station 2 SELECT SOHVA to interrup...

Page 59: ...PRESS SPEAKER to disconnect if in speakerphone mode OR HANG UP The transfer will ring at the called telephone The call automatically rings back to your station after a programmed recall period There is no limit as to how many calls that can be camped onto another station If an unscreened transfer call is not answered and recalls to your telephone you can take one of the following steps 1 PRESS HOL...

Page 60: ...hold 3 DIAL extension number of telephone to receive the transfer OR PRESS DSS BLF button for that extension 4 ANNOUNCE call 5 PRESS TRNS CNF 6 PRESS SPEAKER to disconnect if in speakerphone mode OR HANG UP The person receiving the transfer then has the call Quick Transfer When the installer programs the quick transfer method on your telephone you can deliver an automatic transfer of an incoming l...

Page 61: ...t bursts Expected transfers that need no introduction Hot Transfer 1 Press TRNS CNF 2 Dial extension 3 Announce call 4 Press TRNS CNF 5 Disconnect Transfer introduction followed directly by the incoming call Personnel who must receive speakerphone calls in a hands free mode Quick Transfer with intro 1 Dial extension 2 Announce call 3 Disconnect Intercom ringing two short bursts and the introductio...

Page 62: ...ediately forward the call once the line rings You must first program a CALL FORWARD button using the instructions on page 64 to make call diverting available To identify the station to receive diverted calls 1 PRESS INTERCOM 2 DIAL 55 3 DIAL extension number of station to receive diverted call To divert calls to the designated station 1 HEAR ringing AND OR SEE flashing line status light 2 PRESS pr...

Page 63: ... DIAL 02 2 DIAL the desired code number from your message list 01 30 on the next page OR PRESS HOLD button to scroll through the available messages AND DIAL to select NOTE See following page for LCD dialing codes For a Back At message dial the code for time numbers and colon from dialing codes table For example DIAL 00 01 29 04 05 for the time 01 45 For a Call message dial code for telephone numbe...

Page 64: ...6 06 29 7 07 LCD MESSAGE LIST Write the attendant supplied messages here Dial Code Message 01 Back at default message 1 02 Call default message 2 03 Ask them to hold default message 3 04 Take a message default message 4 05 I will call back default message 5 06 07 08 09 54 Attendant Manual Nonverbal Messaging GCA70 250 ...

Page 65: ...LCD MESSAGE LIST Write the attendant supplied messages here Dial Code Message 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 Attendant Manual 55 GCA70 250 Nonverbal Messaging ...

Page 66: ...ting calls Single line telephones only utilize central message desk signaling A station can have as many 8 message waiting lights stacked at one time Installers can take programming action to enable or disable the stutter intercom dial tone received at a station to indicate a message waiting You can program this item as a station COS parameter To turn on the message waiting light and a broken dial...

Page 67: ...ssage waiting light during message delivering conversation 1 PRESS INTERCOM once if off hook twice if on hook To receive a message at an alerted station 1 OBSERVE flashing message waiting light and the LCD message indicating who called for you 2 SELECT CALL to dial the messaging station automatically 3 SELECT CLEAR to clear the message from your station Attendant Manual 57 GCA70 250 Nonverbal Mess...

Page 68: ...l and receive busy signal or no answer 1 While still on the call PRESS the appropriate RESPONSE MESSAGE button to send a preselected message to the other telephone 2 If a scrolling Response Messaging was programmed continue to PRESS RESPONSE MESSAGE button AND DIAL when your display shows the message you wish to send To send an LCD message to a caller who has initiated a SOHVA or intercom call fro...

Page 69: ...he DSS option appears 3 SELECT DSS 4 PRESS programmable button to choose DSS BLF button location 5 DIAL extension number 6 REPEAT the previous steps OR SELECT EXIT 8 PRESS SPEAKER to end CAUTION Do not attempt to program interactive buttons doing so can cause the sys tem to make features unavailable If you inadvertently program interactive buttons you can retrieve their functions in the following ...

Page 70: ...ires that when programming emergency numbers and or making test calls to emergency numbers 1 Remain on the line and briefly explain to the dispatcher the reason for the call 2 Perform such activities in the off peak hours such as early morning or late evening To store an outside number as a speed dial number follow the display prompts and proceed as follows 1 SELECT OPTIONS 2 SELECT NEXT until SDI...

Page 71: ...ystem and the host system ask your attendant about this To store a pause press HOLD then continue dialing If your system is behind a host system that needs a hookflash to access a feature press TAP to store a hookflash then continue dialing 6 DIAL number up to 16 digits long 7 SELECT SAVE to store the number 8 REPEAT previous steps until all numbers are stored OR SELECT EXIT 9 PRESS SPEAKER to end...

Page 72: ...speed dial programming 4 PRESS programmable button OR dial pad but ton 0 9 to choose storage location remember to access second level storage at a programma ble button press SHIFT first 5 PRESS INTERCOM when prompted to preselect line 6 DIAL access code associated with feature 7 SELECT SAVE to store the number 8 REPEAT previous steps until all numbers are stored OR SELECT EXIT 9 PRESS SPEAKER to e...

Page 73: ...telephone as well as these tables Speed Dial Numbers Features or DSS Locations Programmable Buttons 1 13 2 14 3 15 4 16 5 17 6 18 7 19 8 20 9 21 10 22 11 23 12 24 Personal Speed Dial Numbers Keypad Buttons 1 6 2 7 3 8 4 9 5 0 Attendant Manual 63 GCA70 250 Programming ...

Page 74: ...m calls you back as soon as the called station becomes idle or occupied Camp On Call Waiting CAMP when calling a busy station this feature allows you to send a call waiting tone to the station and to wait on line for a reply Clear Features CLEAR clears a currently active or engaged feature Do Not Disturb Button DND prevents other telephones from ringing your telephone Group Listen Button GPLSN all...

Page 75: ... access button 1 SELECT OPTIONS 2 SELECT NEXT until the FEAT option appears 3 SELECT FEAT 4 SELECT NEXT repeatedly until desired feature choice is displayed 5 SELECT one of the buttons below the current display to choose desired selection 6 RESPOND to any menu prompts associated with feature see example for Pickup 7 PRESS programmable button for storage loca tion 8 REPEAT steps 3 through 7 for oth...

Page 76: ...zero 0 before single digit times 01 for one o clock 02 for 2 o clock etc 7 SET AM or PM 8 SELECT SAVE 9 PRESS SPEAKER to quit When an alert sounds at the set time you hear four short tone bursts which will continue until acted upon If you are not at your station to hear the alert when it sounds your telephone s ring tone changes to the alert tone for every incoming call until you respond to the al...

Page 77: ...sages 1 PRESS INTERCOM 2 DIAL 6 3 PRESS programmable button for RESPONSE MESSAGE button location 4 DIAL 00 5 DIAL to save programming 6 PRESS SPEAKER to end 7 LABEL button location To store a fixed RESPONSE MESSAGE button delivers the same message each time it is pressed 1 PRESS INTERCOM 2 DIAL 6 3 PRESS programmable button for RESPONSE MESSAGE button location 4 DIAL message number 01 30 from list...

Page 78: ...Notes Programming GCA70 250 68 Attendant Manual ...

Page 79: ...ant service arrangement If your system has line groups access them as follows 1 PRESS INTERCOM 2 DIAL desired line group access code Line Group Access Codes Line Group Default Code Active Code 1 9 2 through 11 80 through 89 12 through 16 60 through 64 If your system installer has reassigned the line group access codes write them here for future reference 3 LISTEN for outside dial tone 4 DIAL desir...

Page 80: ...TIC REDIAL button To use the automatic redial feature to redial a busy or unanswered number 1 While on the call SELECT ARDL OR PRESS the AUTOMATIC REDIAL button programmed by your installer 2 The system repeatedly dials the number until you cancel the feature or the system has dialed the number a preprogrammed number of times determined by your system installer 3 The AUTOMATIC REDIAL light flashes...

Page 81: ...C REDIAL but ton twice This treats the number as answered cancels automatic redialing for that number and puts the number back in the auto matic redial queue The display shows the last number dialed 2 CHOOSE from one of the following SELECT REMOVE to remove the number from the redial queue SELECT NEXT to scroll to the next number in the queue SELECT EXIT to exit from the redial queue To cancel the...

Page 82: ... your use however you can disable it when you do not wish to receive paged messages and when you leave at the end of your day Of course if you do disable your Tracker pager at the end of your day be sure to enable it at the beginning of your next day Your LCD speakerphone includes an interactive TRACK button however if your day to day operation includes extensive Tracker usage such as your attenda...

Page 83: ...button to end To retrieve a call that you parked using the Tracker option 1 PRESS HOLD button to scroll your held calls display shows PAGE and extension number of each parked call 2 PRESS TAP to retrieve the displayed parked call If you receive a parked call message on your Tracker pager 1 GO to any system station 2 PRESS INTERCOM 3 DIAL Tracker pager orbit code 800 to 899 4 RETRIEVE call To enabl...

Page 84: ...hat will prompt you to take additional action a proprietary voice mail station where you will be prompted to leave a message The system allows you three tries at dialing your authorization code before it routes your call as detailed above Some systems provide voice prompts to DISA callers and other systems do not If you encounter voice prompts when you call on the DISA line follow the prompt direc...

Page 85: ...tion code listen for voice prompt if available otherwise hear stutter style dial tone 3 DIAL feature code AND LISTEN for acknowledgment tone System Features Available To DISA Callers Default Dialing Code Account code entry 04 Automatic route selection access 9 Call waiting on busy 6 Do not disturb override 03 Intercom dialing call announcing Extension number Message wait off 3 Message waiting set ...

Page 86: ... any time The following modes are programmable with the auxiliary jack The headset mode allows you to operate your telephone with a headset instead of as a speakerphone or with the handset NOTE The recorder external ringer or pager requires external power The recorder mode allows you to send your voice and that of the distant party to a tape recorder The ringer mode allows an external speaker to s...

Page 87: ... quit To enable an auxiliary mode 1 SELECT enable disable button to enable mode Light associated with button turns on and display denotes feature To disable an auxiliary mode 1 SELECT enable disable button Light associated with button will turn off and display no longer denotes the feature CAUTION With the exception of a headset microphone do not connect the audio out put of any external device to...

Page 88: ... system to prompt station users to enter account codes for incoming calls and or out going calls if desired Account codes may be from three to 16 digits in length as set by class of service programming The system will verify all digits To enter account code on an incoming call 1 IF available PRESS programmed Account Code button the call in progress is not interrupted 2 IF not available PRESS INTER...

Page 89: ...any idle time exceeds the authori zation code time out period If your telephone includes an installer programmed LOCK button you can press it and then dial your authorization code to deny other users access to lines and features at your LCD speakerphone To activate walking class of service 1 SELECT system telephone to use 2 PRESS INTERCOM 3 DIAL 08 4 DIAL your authorization code To lock your telep...

Page 90: ...ar a fast busy signal if you dialed an invalid number To transfer a call over an E M tie line 1 ANSWER the incoming call 2 SELECT CONF 3 DIAL the E M access code that was assigned by the installer OR IF your system has been configured by the installer to use Automatic Route Selection ARS DIAL the ARS access code 9 by default 4 WAIT until you hear a dial tone THEN DIAL the intercom number for the d...

Page 91: ...aining party To retrieve a line from hold and bring that party back into the conference 1 PRESS TRNS CNF 2 PRESS line button 3 PRESS TRNS CNF NOTE If all the conference circuits are busy you will not be able to add a party to the conference To drop out of a conference call between you and two outside lines creating an unsupervised conference 1 HANG UP lines remain lighted and in use until one or b...

Page 92: ...re is no limit to the number of digits you can dial 4 The display shows the first existing name match to the dialed digits or shows a NO MATCH message if the system can not find a match 5 SELECT NEXT to display the subsequent names in the index until you reach the name you need 6 SELECT DIAL to call the displayed location 7 IF the display says NO MATCH SELECT BACK to return to previous screen OR E...

Page 93: ... appears 3 SELECT MUSIC 4 SELECT SET 5 SELECT SRC 1 or SRC 2 for the music source 6 PRESS SPEAKER to end the speaker light turns on when background music is on 7 ADJUST music volume with the volume buttons To turn the music off 1 SELECT OPTIONS 2 SELECT NEXT until the MUSIC option appears 3 SELECT MUSIC 4 SELECT CLR 5 PRESS SPEAKER to end the speaker light turns off when back ground music is off A...

Page 94: ...ach call you receive at your station while the ringer is off There are eight speaker loudness levels Set these levels for the current call as follows 1 While on a call and in speakerphone mode PRESS the VOLUME UP OR VOLUME DOWN button once for each change in loudness that you desire There are at least eight handset loudness levels that you can set for the current call as follows 1 While on a call ...

Page 95: ... While background music is on at your station PRESS VOLUME UP OR VOLUME DOWN button once for each change in loudness you desire This level remains set for background music until you change it again even if you turn off the feature and then reacti vate it Muting Your Speakerphone By using the MUTE button you can block transmission of your voice to the distant party You can do this whether you are u...

Page 96: ...calls 1 PRESS INTERCOM 2 ACTIVATE speaker headset handset or group listen mode to be affected 3 While in that mode PRESS VOLUME UP or VOLUME DOWN button to adjust loudness 4 DIAL 7 OR PRESS programmed SAVE button to hold the loudness at the last setting for all future calls until you change the default again 5 REPEAT this procedure in each mode until you ve set all default volume levels 86 Attenda...

Page 97: ...ack 2 OBSERVE the flashing HOLD light AND PRESS HOLD while the light is still flashing your telephone immediately assumed the features from the previous location NOTE If you do not select a button after installing the telephone the system automatically defaults to the programming from the previous location To assume the extension number and programming features from the new location 1 CONNECT the ...

Page 98: ... SERVICE OBSERVE button that may be used in place of the feature access code Switching The Dialing Mode Between Pulse And Tone If the telephone service in your locality is pulse rotary dialing the installer arranges your telephone to dial in this manner If you need to send tones during a dialing sequence for example to send bank by telephone tones you can convert to tone dialing mode while dialing...

Page 99: ...with the speakerphone On a DXP Plus system the IMIST module functions simultaneously with the speakerphone and has its own extension number if your system has the appropriate digital station board and memory board If your system does not have the optional enhanced memory board the IMIST module will function like the one on the DXP system described above Check with your system installer for complet...

Page 100: ...Notes Other Features GCA70 250 90 Attendant Manual ...

Page 101: ...ages proceed as follows 1 WRITE your messages on the chart on page 93 each message can have up to 16 characters 2 USE the letter code table on page 92 to assign a number to each character AND WRITE these numbers on page 93 on the chart line beside the characters in your message 3 PRESS INTERCOM 4 DIAL 0 12 5 DIAL a message location number 01 to 30 7 IF message currently exists at location DIAL to ...

Page 102: ...PEAKER to end Letter Code Table For LCD Messages Character Code Character Code Character Code Character Code A 21 S 73 j 54 SPACE 12 B 22 T 81 k 55 17 C 23 U 82 l 56 18 D 31 V 83 m 64 19 E 32 W 91 n 65 27 F 33 X 92 o 66 28 G 41 Y 93 p 74 29 H 42 Z 13 q 14 1 01 I 43 a 24 r 75 2 02 J 51 b 25 s 76 3 03 K 52 c 26 t 84 4 04 L 53 d 34 u 85 5 05 M 61 e 35 v 86 6 06 N 62 f 36 w 94 7 07 O 63 g 44 x 95 8 08...

Page 103: ...g Message Text Letter Codes max 16 characters 01 Back at 02 Call 03 Ask Them To Hold 04 Take A Message 05 I Will Call Back 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 Attendant Manual 93 GCA70 250 Attendant Features ...

Page 104: ...bled 5 PRESS SPEAKER to end To re enable station 1 REPEAT the previous procedure Telephone Line Enabling and Disabling You can disable a line and make it unavailable for system use if it becomes unusable for some reason To disable a line 1 PRESS INTERCOM 2 DIAL 0 32 3 DIAL code as follows to choose line DIAL 1 to 99 for lines 1 99 DIAL 100 to 128 for lines 100 128 4 PRESS to disable line LCD speak...

Page 105: ...g or Disabling You can enable or disable the message waiting feature that was assigned to a user through their class of service COS programming Disable a user s message waiting feature 1 PRESS INTERCOM 2 DIAL 0 41 7 3 DIAL the user s COS number 4 DIAL to disable the user s message waiting feature 5 PRESS SPEAKER to end To re enable the message waiting feature for the originally assigned user 1 REP...

Page 106: ...al intercom number of the calling station is also displayed Name the system telephones as follows 1 USE letter code table page 92 to compose names for all tele phones requiring them up to seven letters per name are allowed and record the names on the station name record page 97 2 PRESS INTERCOM 3 DIAL 0 53 4 SELECT telephone to be named by dialing the extension number DIAL number plus if extension...

Page 107: ...Station Name Record Sheet Copy this sheet if you need more record space Ext Station Name Letter Codes see pg 92 Sample 73 24 64 74 56 35 Attendant Manual 97 GCA70 250 Attendant Features ...

Page 108: ...rd the names on the line name record page 99 2 PRESS INTERCOM 3 DIAL 0 33 4 DIAL code to choose line DIAL 1 to 99 for lines 1 99 DIAL 100 to 128 for lines 100 128 NOTE If the desired line code is less than three digits you must dial once after you dial the line code 5 DIAL to clear any current name 6 DIAL 2 digit codes that correspond to letters in name line names must begin with a letter 7 DIAL t...

Page 109: ...Line Name Record Sheet Copy this sheet if you need more record space Line Line Name Letter Codes see pg 92 Sample 73 24 64 74 56 35 Attendant Manual 99 GCA70 250 Attendant Features ...

Page 110: ... for each line The line report also summarizes line group activity as well The account code report shows the same information as the station report except that the records are based upon each account code NOTE As the system s memory reaches 95 of capacity all reports are printed automatically To obtain the all records or other specialized printout 1 PRESS INTERCOM 2 DIAL 0 82 3 CHOOSE from the fol...

Page 111: ... DIAL to print automatic report You can view the number of free records or you can delete all stored records to insure that only the latest records are being stored or to provide a known starting point for record storage To delete past records from system memory if allowed by system programming 1 PRESS INTERCOM 2 DIAL 0 82 3 DIAL 7 4 DIAL to delete past records To view number of free records 1 PRE...

Page 112: ...TERCOM 3 DIAL 0 02 4 DIAL code for storage location 000 999 5 DIAL code to make your speed dial route selection choice from the following list DIAL 1 to 99 to select lines 1 99 must be added if number is less than three digits DIAL 100 to 128 to select lines 100 128 DIAL 801 to 816 to select line groups 1 16 DIAL 000 to select prime or last line used DIAL 800 to select intercom 6 DIAL the number t...

Page 113: ...System Speed Dial Record Sheet Copy this sheet if you need more record space Code Line Number Code Line Number Attendant Manual 103 GCA70 250 Attendant Features ...

Page 114: ... and you can divide this time as necessary among all the messages or use the entire two minutes for one message if needed Because of the time constraints it is a good practice to script your messages ahead of time so that you can read them aloud in a clear and concise manner as you store them in the DVA memory As the number of calls increase you can add more DVAs to handle the additional callers Y...

Page 115: ...rification playback 11 REPEAT procedure until you ve recorded all messages DIAL 10 to 43 to choose next message type DIAL 1 to 9 to choose replicate quantity timer starts SPEAK your message or press the PLAY button on the tape recorder PRESS to end message HEAR automatic playback of message To play a previously recorded DVA message 1 PRESS INTERCOM 2 DIAL 0 06 3 DIAL 2 4 DIAL 10 to 43 to choose me...

Page 116: ...s the DVA that will receive the copied message Likewise the system automatically selects the DVA that it uses for playing back the message to a caller Additional DVAs become a shared resource for the system s memory and are not dedicated to particular lines To delete a previously recorded DVA message 1 PRESS INTERCOM 2 DIAL 0 06 3 DIAL 4 4 DIAL 10 to 43 to choose message type see Table Of Messages...

Page 117: ...IAL to deny formatting 6 DIAL 1 to 192 to choose next DVA port to format Table Of DVA Messages Record DVA messages here Copy this sheet if you need more record space Number Message Type Message 10 Welcome Greeting 1 11 Welcome Greeting 2 12 Welcome Greeting 3 13 Welcome Greeting 4 14 Day Main Menu 1 15 Day Main Menu 2 16 Day Main Menu 3 17 Day Main Menu 4 18 Night Main Menu 1 Attendant Manual 107 ...

Page 118: ...Menu 2 20 Night Main Menu 3 21 Night Main Menu 4 22 Recall No Answer 1 23 Recall No Answer 2 24 Recall No Answer 3 25 Recall No Answer 4 26 Recall Busy 1 27 Recall Busy 2 28 Recall Busy 3 29 Recall Busy 4 30 Please Hold 31 Password Prompt 32 Account Code 33 Dial Feature 34 Day Routing 1 108 Attendant Manual Attendant Features GCA70 250 ...

Page 119: ... several departments you might assign all group 1 messages to the sales department and all group 2 messages to the customer service department Note 1 Number 42 Reminder Prompt is used in DISA applications to prompt callers who are making a line to line connection through the DXP to dial a code This allows the caller to continue the connection See your system installer for details Note 2 Number 43 ...

Page 120: ...h If you have this button the BLF light next to the button will flutter when night transfer of ringing mode is enabled Call Transfer Attendant Calls To The Alternate Attendant Telephone The system installer can arrange for another telephone to serve as an alternate attendant location You can transfer all calls that would ring at your telephone to this alternate attendant telephone whenever you wis...

Page 121: ...med the OVERFLOW feature access button you can press this button to select overflow transfer You can either change the overflow station selected by the installer or if none was selected you can enter your own selection from your station To designate an overflow station 1 PRESS INTERCOM 2 DIAL 0 05 4 DIAL overflow station number DIAL 1001 to 1480 for stations 1 480 To set the overflow transfer feat...

Page 122: ...he caller to another party as soon as a present party hangs up The system places the caller in the serial mode as soon as the attendant hangs up Test Busy Button This button provides the attendant with a means to test the status of specific lines Attendants can use this button to deter mine whether individual lines are idle busy or on hold When this button is used the line is seized if it was idle...

Page 123: ...al 2 DIAL intercom number OR PRESS associated DSS button 3 REPEAT to add up to two more extensions to the serial 4 PRESS SPEAKER to end Serial transfer begins To determine the status of individual lines idle busy or on hold 1 PRESS the installer programmed TEST BUSY button the LCD will display the prompt Enter Line 2 DIAL the line number to be tested 001 128 If the line is idle you will hear a dia...

Page 124: ...rmation about the status of your system Status log entries include system reset parity port number port number removed manual reset and software reset Your installer must program a SYSTEM STATUS button on your telephone to provide you with access to the log display The light located next to the button serves as the SYSTEM STATUS light If the light turns on it alerts you to enter the log viewing mo...

Page 125: ...istrator or installer that a system status or T1 alarm condition has occurred and describe to him or her the displayed log details To view the log 1 PRESS the SYSTEM STATUS button the button flashes red when the log contains entries 2 SELECT SYSTEM to display the most recent system status log entry OR SELECT T1 to display the most recent T1 log entry 3 SELECT INFO to display the time and date of t...

Page 126: ...matic dialing speed dial or direct station selection DSS with busy lamp field BLF using the instructions provided previously in this guide When the installer assigns a DSS BLF console to a station port the system recog nizes it as such and automatically clears blanks the console buttons so that you can store numbers at the buttons as you need them 116 Attendant Manual Attendant Features GCA70 250 ...

Page 127: ...level is currently active To change button levels press one of the buttons at the bottom of the console The leftmost button activates level 1 the next button activates level 2 etc A light beside the appropriate button lights to indicate which level is currently active Attendant Manual 117 GCA70 250 Attendant Features ib24x Level access buttons IB24X DSS BLF Console ib48x Level access buttons IB48X...

Page 128: ...Notes Attendant Features GCA70 250 118 Attendant Manual ...

Page 129: ...station Feature Enable Code Disable Code Account Code INTERCOM 04 account code All Call INTERCOM 70 Attendant Calling INTERCOM 0 Authorization Code INTERCOM 08 authorization code Automatic Callback and Call Waiting INTERCOM 6 INTERCOM 6 Background Music INTERCOM 11 or 12 INTERCOM 1 Call Divert Station INTERCOM 55 extension number Call Forward Personal INTERCOM 51 extension number INTERCOM 5 Call F...

Page 130: ...l Park Pickup INTERCOM 910 to 999 Call Pickup Directed INTERCOM 4 extension number Call Pickup Group INTERCOM 4 Clear Major Alarm Ring INTERCOM 09 DISA Access Installer Assigned Do Not Disturb INTERCOM 01 INTERCOM 01 repeat Do Not Disturb Override extension number 03 DSS Programming INTERCOM 3 Executive Override extension number 03 Hold Manual HOLD Hold Exclusive HOLD HOLD 120 Attendant Manual Fea...

Page 131: ...COM 60 to 64 Line Pick Up From Any Station Zones 1 4 INTERCOM 65 to 68 Line Pick Up From Any Station All Zones INTERCOM 69 Meet Me Answer Page INTERCOM 78 Message Waiting INTERCOM 3 extension number INTERCOM 3 extension number Message Wait Retrieval 00 Operator Access INTERCOM 0 Paging All Call INTERCOM 70 Paging Zones 2 8 INTERCOM 71 to 77 Paging Meet Me INTERCOM 78 Attendant Manual 121 GCA70 250...

Page 132: ... INTERCOM 05 extension number INTERCOM 05 extension number Response Message INTERCOM 6 button 01 to 30 Service Observing INTERCOM 03 extension number Speed Dial Station Keypad 1 2 3 4 5 6 7 8 9 or 0 Speed Dial System 100 to 599 Speed Dial Programming INTERCOM 1 Station Lock INTERCOM 04 code Volume Save INTERCOM 7 Voice Announce Block INTERCOM 2 INTERCOM 2 122 Attendant Manual Feature Access Codes ...

Page 133: ...es The following table details several unique dialing codes that are only applicable to single line proprietary and industry standard telephones Feature Enable Code Pick Up Last Line 08 Broker s Call 07 Speed Dial Access Code 01 Saved Number Redial 06 Dial Saved Number 09 TAP Dialing Code Attendant Manual 123 GCA70 250 Feature Access Codes ...

Page 134: ...Notes Feature Access Codes GCA70 250 124 Attendant Manual ...

Page 135: ... your station APAGE Auxiliary Pager Stores a button that selects auxiliary paging speaker operation through the auxiliary jack ARECD Auxiliary Recorder Stores a button that selects tape recorder operation through the auxiliary jack ARING Auxiliary Ringer Stores a button that selects auxiliary ringer operation through the auxiliary jack ARDL Automatic Redial Redials a busy call once a minute for 10...

Page 136: ...ncels a call forward condition CONF Conference Establishes a conference DARK Dark contrast Makes LCD screen darker DISP Display Adjusts the contrast of your LCD screen DND Do Not Disturb Makes your station appear busy to other stations When chosen as a feature stores a button that enables the function DSS Direct Station Select Stores a personal intercom number at a DSS button EXIT Exit Selection E...

Page 137: ...eature stores a button that enables the function NEXT Next Display Shows the next display NoANS No Answer Forward Forwards calls that ring at your station but receive no answer OPTIONS Options Selects interactive button features OVER Override Overrides either a do not disturb condition or a busy signal at a station you have called PAGE Paging Zone When chosen as a feature stores a button that prov...

Page 138: ...er Re transfers a previously transferred call that returned to your station SET Set Feature Enable call forwarding SOHVA Secure Off Hook Voice Announcement Sends a subdued off hook voice announcement to another station SRC Music Source Selects which music source will supply background music TAKE MSG Take A Message Send a non verbal response to a SOHVA caller so he or she will know to take a messag...

Page 139: ... only one person to speak at a time The 8324F will operate in either full duplex or half duplex mode depending on the current line conditions At the beginning of each call the telephone must perform a speech training test To achieve optimum performance from the full duplex speakerphone Comdial recommends that each user in turn speak about 10 consecutive words to allow the telephone to train itself...

Page 140: ...distant party s voice Lowering the volume of the loudspeaker makes it easier for the switches to select your voice Since the system takes several seconds to provide the best switching con stant sound patterns such as elongating your words and playing externally supplied music may prevent the sound activated switches from operating properly Place the telephone on a hard surface and away from table ...

Page 141: ...dle Automatic Dialing or Autodialing Using programmable buttons to store numbers for one or two button dialing Automatic Redialing Turning on a program that automatically redials the last number dialed once a minute for 10 minutes Automatic Route Selection ARS ARS allows the system to automatically select the least costly line group available to a station to route a call The system modifies the di...

Page 142: ...rring a call from one station to another The transfer can be screened i e you find out who is calling and announce them to the party being called or unscreened i e you transfer the call without identifying the calling party to the called party Caller ID Allows station users to view the originating line number of incoming calls before they are answered Camp On Process that allows a user to wait for...

Page 143: ...t use an authorization code and system access code to gain access to outside lines as well as many of the advanced telephone features Direct Inward Station Dialing DISD or DID This feature allows an outside party to call an intercom station directly without an attendant s assistance Direct Station Selection Busy Lamp Field DSS BLF Programmable buttons which allow the user one button to place inter...

Page 144: ...nthatoccurswhentheTAPbuttonispressed Neededforactivatinghostsystemfeatures Hookswitch Theswitchonatelephonewhich whendepressedmanuallyorbythehandset disconnectsacall I IMIST Module which allows the connection of an external device to a Comdial digital telephone Industry Standard Telephone IST Analog telephone with only a basic 12 button keypad and no advanced features Intercom An internal communic...

Page 145: ... of a telephone that gives information on your status Mute Afixed feature button that keeps a distant party from hearing your conversation This button also lets you adjust the telephone display contrast from light to dark N Night Transfer Transferring incoming calls to a particular station s for off hour answering O Operator Station Also known as the attendant station this system station is progra...

Page 146: ...ton that sends a message to the calling station s display Ringing Line Preference An automatic connection to any outside line ringing at the station when the station handset is taken off hook Ringing Tones Personal A telephone can be arranged to ring in one of six distinctive tones S Saved Number Redialing Saving a last manually dialed number for later autodialing Screened Call Transfer Allows use...

Page 147: ...tem users with a repertory of up to 500 numbers that they can dial from any telephone in the system The installer or the attendant is responsible for storing the system speed dial numbers T TAP Flash Recall Depending on your system s programming this button gives you a fresh dial tone or activates a hookflash Toll Restriction Class of service feature by which the system allows or denies outgoing c...

Page 148: ...e to line unsupervised connection with the remaining parties V Voice call A verbal intercom call Voice Announce Blocking VAB A telephone can be set to block voice calls sent to it over the speaker Z Zone Paging Paging through the intercoms of some stations or departments in the system 138 Attendant Manual Glossary GCA70 250 ...

Page 149: ...one Across Network Account Code Both None Across Network Node COS Alarms Local Node A lead Local Node Alternate Attendant Terminating Comdial Local Node ANI passed across the network but must be enabled per node Terminating Comdial QSIG Local display telephones Node ANI DNIS passed across the network but must be enabled per node Originating Comdial QSIG Local display telephones Node ANS Detect Ori...

Page 150: ...ected Terminating Comdial Across Network Node Station Call Pickup Group Terminating None Local Node Station Call Time Originating None Across Network Node Station Call Transfer Both Comdial Across Network Node Station Call Waiting Tone Terminating None Local Node Station Camp On Terminating None Local Node Station CFOS Both None Local Node Station Clock Set Local Node Conference Both Comdial QSIG ...

Page 151: ... Terminating None Across Network Node Station Hands Free Both None Across Network Node Station Hold Terminating Comdial QSIG Across Network Node Station Hunt Group can access Hunt group across Network but members must be local to each other Terminating Comdial Across Network Node Hunt List Terminating None Local Node Station Idle Line Both None Local Node Incoming Call Routing Both Comdial Across ...

Page 152: ...Terminating None Local Node Personal Ring Tone Terminating None Local Station Only Node Station Prime Line Originating None Local Node Station Privacy Terminating None Local Node Station Pulse Set On Originating None Local Node Query button Originating None Local Node Station Queue Terminating Comdial Local Node Station Quick Transfer Terminating Comdial Across Network with limitations Node COS Re...

Page 153: ...h limitations SOHVA Terminating Comdial Local Node Station SOHVA Service Observe Originating None Local Node Station Dial Originating None Across Network Node Station System Speed Dial Both None Across Network Node Station Monitoring DSS BLF Both Comdial Across Network with limitations Hub only Station Names Both None Across Network Node Station Station State Query Originating Comdial Across Netwo...

Page 154: ...fer to Voice Mail Both Comdial Across Network Node Station Trunk to Trunk Transfer Both Comdial Across Network Voice Announce Block Terminating Comdial Across Network Node Station Serial WP Integration Across Network Hub and VM VVP Across Network Hub and VM 144 Attendant Manual Feature Networking Support GCA70 250 ...

Page 155: ...fication See Caller ID Automatic Redial 70 Automatic Set Relocation 87 Auxiliary Jack compatible equipment 76 programming an enable button 64 B Busy Lamp Field BLF Light displaying function button query 37 lighting with station to station messaging 56 location 7 11 Button Locations 7 9 11 Button Query 37 C Call Forward Outside System 44 Call Forwarding See Forwarding Calls Call Parking Parking Cal...

Page 156: ...ying function button query 37 functions 8 location 7 11 programming a location 59 Directed Station Hold 18 DISA See Direct Inward System Access Display understanding abbreviations 125 126 127 128 Diverting Incoming Calls 52 See Also Forwarding Calls Do Not Disturb enabling disabling operation 24 overriding 38 programming a button 64 DSS BLF Console Operation 116 DVA See Digital Voice Announce E E ...

Page 157: ... 7 11 meaning of associated light 11 L Last Number Redial 30 LCD Display Abbreviations 125 126 127 128 LCD Messages creating 91 Default message table 54 letter code table for creating 92 selecting from default messages 53 sending 53 Lights Display 9 Line Access From Any Station 15 See Also Night Transfer Line Groups 69 queuing for an open line 39 selecting when speed dialing 61 Lines disabling 94 ...

Page 158: ...ueuing attendant display of current calls 112 line 39 using the redial queue 71 Quick Transfer 50 See Also Transferring Calls R Redialing automatic 70 last number dialed 30 See Also Saved Number Redial storing numbers for future redial 30 using a redial queue 71 Reminder Alert setting 63 Response Messaging fixed response button 67 See Also LCD Messages creating programming a default button 67 resp...

Page 159: ...etailed Accounting SMDA aborting reports 101 general description 100 obtaining reports 101 types of reports 100 Subdued Off Hook Voice Announcement SOHVA blocking all SOHVAs 23 making a SOHVA 32 responding nonverbally 22 See Also Response Messaging System Clock setting 114 System Speed Dial dialing automatically with 29 programming 102 table of numbers 103 System Status Log 114 System Telephone Na...

Page 160: ...me Control initial settings 84 setting a default volume 86 VOLUME DOWN Button function 84 location 7 11 VOLUME UP Button function 84 location 7 11 W Walking Class of Service See Authorization Codes Z Zone Paging 36 150 Attendant Manual Index GCA70 250 ...

Page 161: ...Notes Attendant Manual 151 GCA70 250 Index ...

Page 162: ...Notes 152 Attendant Manual Index GCA70 250 ...

Page 163: ...problems arise which are not covered sufficiently for the purchaser s purposes contact Comdial Inside Sales Department P O Box 7266 Charlottesville Virginia 22906 Comdial strives to design the features in our communica tions systems to be fully interactive with one another However this is not always possible as the combinations of accessories and features are too varied and extensive to insure tot...

Page 164: ...GCA70 250 08 07 00 Printed in U S A ...

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