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Comcast HOME-5A58 User Manual Download Page 17

C

ONNECTION

View information about your Connection Status, such as Local Configuration, WiFi and the XFINITY Network  

Access from the left navigation menu:

  Gateway > Connection

Status

Displays a summary of your Local IP, WiFi and XFINITY networks

Access from the left navigation menu:

  Gateway > Connection > Status

   

Fig. 1

Wireless Gateway User Guide

16

Summary of Contents for HOME-5A58

Page 1: ...Wireless Gateway User Guide D1UG 3 8 11 ...

Page 2: ...g your Wireless Gateway 10 Setting Up and Securing Your WiFi Network 10 Setting up WiFi Connection for WPS Compatible Computers 12 Web Management Interface 13 At a Glance 15 Connection 16 Status 16 Local IP Configuration 17 Connection WiFi 18 XFINITY Network 20 Firewall 21 Software 22 Hardware 23 System Hardware 23 Battery 24 LAN Ethernet 25 Hardware WiFi 26 Wizard 26 Wireless Gateway User Guide 1...

Page 3: ...ices 33 Managed Devices 34 Reports 36 Advanced 37 Port Forwarding 37 Port Triggering 38 DMZ 39 Device Discovery 40 Troubleshooting 41 Logs 41 Diagnostic Tools 42 Restore Reset Gateway 43 Change Password 44 Regulatory Information 45 Compliance Statements 45 FCC Interference Statement 45 FCC Part 68 Statement 46 Wireless Gateway User Guide 2 ...

Page 4: ...networks send information over radio waves signals from your wireless network can be intercepted by unauthorized users Use the simple Home Network Wizard to securely set up your WiFi broadband connection for WiFi enabled devices Convenience Simultaneously use four Ethernet ports for wired devices and 802 11b g n connectivity for wireless devices Choice between wireless LAN WLAN or wired Ethernet L...

Page 5: ...ckup ON power being supplied OFF power is not being supplied US DS Blinking ranging is in progress ON ranging is complete on 1 channel only OFF scanning for DS channel Online Blinking cable interface is acquiring IP address Time of Day Cable Modem configuration ON device is online OFF device is offline WiFi Blinking transmitting data to the WiFi interface ON WiFi is enabled OFF WiFi is disabled Te...

Page 6: ... 1 CAUTION If you select Restore Factory Settings be certain you want to reset ALL settings such as passwords parental controls and firewall settings before proceeding All customized settings made to your Wireless Gateway will be lost Also a Factory Reboot will take your Wireless Gateway out of Bridge Mode if it had been previously enabled Call 1 800 XFINITY to re enable Bridge Mode Wireless Gatew...

Page 7: ...ce the Wireless Gateway sideways on a table 2 Remove the battery compartment door on the bottom panel and set it aside 3 Insert the battery in the battery compartment with the corresponding polarity correctly in place 4 Replace the battery compartment A battery is needed to enable voice service availability in the event of a power outage A battery is included with your Wireless Gateway only if you...

Page 8: ...0 0 0 1 WPS Enabled Gateway IP http 10 0 0 1 Firewall Configuration Low No ports are blocked UPnP Enabled All other features are disabled by default In order to enable and modify other features use the Web Management Interface at http 10 0 0 1 All other features are disabled by default In order to enable and modify other features use the Web Management Interface at http 10 0 0 1 DEFAULT CONFIGURAT...

Page 9: ...ok for the white label located on the underside of the device Fig 2 Note the Network Name B On your computer view the list of available wireless networks Wireless Gateway User Guide 8 On Windows OS Fig 3 click the wireless connections icon from the task bar On Mac OS Fig 4 click the wireless connections icon from the menu bar Fig 4 Fig 3 Fig 1 Fig 2 Windows is a registered trademark of Microsoft C...

Page 10: ... following links to popular operating systems may help Windows 7 http windows microsoft com en US windows7 Add a device or computer to a network Microsoft Windows XP http www microsoft com windowsxp using networking setup wireless mspx Windows Vista http windows microsoft com en us windows vista Setting up a wireless network Apple Mac OS X 10 0 or greater http support apple com kb HT2497 Continue ...

Page 11: ...se this password to change settings on your Wireless Gateway in the future For future reference write your Wireless Gateway password here Click Next Step The Home Network Wizard Step 2 page Fig 3 appears 3 SETTING UP AND SECURING YOUR WIFI NETWORK A WiFi Network Name Create a name for the WiFi Network This is the name that will appear in the list of available wireless networks For future reference...

Page 12: ...anged your WiFi settings your computer will no longer be connected to your Wireless Gateway View Available Wireless Networks and select the WiFi Network Name you created in step 3A Enter the WiFi Network Password case sensitive you created in step 3C You should now be connected to the Internet Test your connection by opening a web browser and typing in a valid URL www xfinity com Upon initial setu...

Page 13: ...essage displays that the connection was successful your computer device is connected to your home network Note When the WPS button is pressed it will stay lit for 5 minutes regardless of whether or not the connection was successful Please wait until the light turns off before retrying or connecting another WPS device WPS via PIN Connectivity 1 Open your computer s WPS utility and acquire a PIN num...

Page 14: ...to view or configure settings When you click a category from the left menu bar related information appears here From the links at the bottom of the page you can access XFINITY com customerCentral and this User Guide Status Icons Percentage of battery power remaining Gateway s Internet Status of the Gateway s wireless connection Firewall security level access Log out or change password ...

Page 15: ... Hardware WiFi View the status and MAC address of the WiFi port Gateway Wizard Helps you set up your home network Parental Control Managed Sites Blocked sites blocked keywords and trusted computers Parental Control Managed Services Blocked services and trusted computers Parental Control Managed Devices Managed and blocked devices Parental Control Reports Generate reports containing selected Log Me...

Page 16: ...s Gateway the Bridge Mode on the Wireless Gateway will need to be enabled An technician can do this during installation or call 1 800 XFINITY to enable this functionality Click View Connected Devices to view online and offline devices that are connected to your Wireless Gateway Fig 1 The Home Network section displays the states of both the Ethernet wired and WiFi wireless networks You can see conn...

Page 17: ...al Configuration WiFi and the XFINITY Network Access from the left navigation menu Gateway Connection Status Displays a summary of your Local IP WiFi and XFINITY networks Access from the left navigation menu Gateway Connection Status Fig 1 Wireless Gateway User Guide 16 ...

Page 18: ...teway Address Local IP address of the router Subnet Mask Subnet address for the LAN 3 subnets to choose from DHCP Beginning Address First available Local IP Address in the DHCP pool DHCP Ending Address Last available Local IP Address in the DHCP pool DHCP Lease Time Length of time a local device retains an IP Address before checking back with the DHCP Server on the Wireless Gateway Note IPv6 param...

Page 19: ...Access from the left navigation menu Gateway Connection WiFi or click VIEW from Gateway Connection Status Fig 1 Click Add WiFi Protected Setup WPS Client to add a device The Add Wireless Client on the next page will appear Fig 2 Click EDIT to modify your 2 4 GHz Network settings Wireless Gateway User Guide 18 ...

Page 20: ...Fig 1 Wireless Gateway User Guide 19 ...

Page 21: ... cable modem settings downstream and upstream information Access from the left navigation menu Gateway Connection XFINITY Network or click VIEW from Gateway Connection Status Wireless Gateway User Guide 20 Fig 1 If you need to contact XFINITY for support you may be asked to provide information displayed on this screen ...

Page 22: ...y Firewall Wireless Gateway User Guide 21 For blocking a specific TCP UDP port please use Managed Services under Parental Control Minimum Security is the default setting All secure apps are enabled Fig 4 Fig 1 Fig 5 Most of your applications will be blocked except for browsing email iTunes and VPN Fig 2 All of your Peer to peer apps are blocked Fig 3 ...

Page 23: ...SOFTWARE View details about your Wireless Gateway s current software Access from the left navigation menu Gateway Software Fig 1 Wireless Gateway User Guide 22 ...

Page 24: ...ew your Wireless Gateway s hardware details System Hardware Battery LAN Ethernet and WiFi System Hardware Access from the left navigation menu Gateway Hardware System Hardware Fig 1 Wireless Gateway User Guide 23 ...

Page 25: ...Battery View the battery specifications of your Wireless Gateway Access from the left navigation menu Gateway Hardware Battery Fig 1 Wireless Gateway User Guide 24 ...

Page 26: ...LAN Ethernet View information about all connected wired computers and devices Access from the left navigation menu Gateway Hardware LAN Fig 1 Wireless Gateway User Guide 25 ...

Page 27: ...s from the left navigation menu Gateway Hardware WiFi WIZARD Set up wireless connections using the Home Network Wizard Access from the left navigation menu Gateway Wizard For more information see the WiFi Connection section in this guide Fig 1 Wireless Gateway User Guide 26 ...

Page 28: ...ich are connected to your Wireless Gateway COMPUTERS Access from the left navigation menu Connected Devices Computers Wireless Gateway User Guide 27 Fig 1 Click Edit to modify the connection setting for the selected device Click X to block that device from accessing the internet ...

Page 29: ... period between each octet in the IP address Comments Optional comments about the computer 3 Click SAVE to save your settings or click CANCEL to discard them If you click SAVE the Computer menu reappears with the computer you added displayed under Offline Computers 4 To add more computers with static IP addresses repeat steps 1 through 3 5 To edit an online computer click the EDIT button next to t...

Page 30: ...ols Managed Sites Wireless Gateway User Guide 29 If the Blocked Sites Blocked Keywords and Trusted Computers are grayed out click Enable next to Enable Managed Sites You can then add blocked sites or keywords Trusted Computers Specify the computers you do not want affected If a computer is selected as a Trusted Computer it bypasses the configured parental control settings Under Trusted select Yes ...

Page 31: ...nd set up a time schedule Access from the left navigation menu Parental Control Managed Sites Click ADD next to Blocked Sites Fig 1 Enter the URL in www XFINITY com format The blocked website may be accessible using its IP address Wireless Gateway User Guide 30 ...

Page 32: ...ter keyword s that appear on websites you want blocked and set up a time schedule Access from the left navigation menu Parental Control Managed Sites Click ADD next to Blocked Keywords Fig 1 Wireless Gateway User Guide 31 ...

Page 33: ...MANAGED SERVICES Prevent access to applications and services Access from the left navigation menu Parental Control Managed Services Fig 1 Wireless Gateway User Guide 32 ...

Page 34: ... Services Define services and ports to be blocked using Parental Control Access from the left navigation menu Parental Control Managed Sites Click ADD next to Blocked Sites Fig 1 Wireless Gateway User Guide 33 ...

Page 35: ...ged by rules Access from the left navigation menu Parental Control Managed Devices Fig 1 When Block All is selected Add Allowed Devices displays on the lower right When Allow All is selected Add Blocked Devices displays on the lower right Wireless Gateway User Guide 34 ...

Page 36: ...llowed Devices Choose which devices if any are exempt from Parental Controls Access from the left navigation menu Parental Control Managed Sites Click ADD ALLOWED DEVICE Fig 1 Wireless Gateway User Guide 35 ...

Page 37: ...Reports Create reports that display attempted violations of the Parental Control rules Access from the left navigation menu Parental Control Reports Fig 1 Wireless Gateway User Guide 36 ...

Page 38: ... 2 Wireless Gateway User Guide 37 For example if a new incoming FTP session arrives at the router the router needs to know which server is responsible for this traffic The Port Forwarding rules tell the router which server should get this traffic based on the incoming port number To use port forwarding use static IP addresses for the computers servers to which the traffic will be forwarded to ...

Page 39: ...tes a particular outgoing connection the trigger Access from the left navigation menu Advanced Port Triggering The Add Port Trigger button can be clicked only when Enable Port Triggering is Enabled Fig 1 Fig 2 You may not need to configure the interval for port triggering Wireless Gateway User Guide 38 ...

Page 40: ...DMZ Configure a single computer on your LAN to open all of its ports Access from the left navigation menu Advanced DMZ Fig 1 Wireless Gateway User Guide 39 ...

Page 41: ...vice Discovery uses Plug and Play UPnP to automatically configure the router and devices for various Internet applications such as gaming media sharing and video conferencing Access from the left navigation menu Advanced Device Discovery Fig 1 Wireless Gateway User Guide 40 ...

Page 42: ...ystem Event and Firewall Logs same as seen under Parental Control Reports to troubleshoot issues and to identify potential security risks Access from the left navigation menu Troubleshooting Logs Fig 1 Wireless Gateway User Guide 41 ...

Page 43: ... Tools Test Connectivity Results tests your Internet connection Enter a URL such as www xfinity com in the Destination Address field Click Test Connectivity If there is no connectivity or the URL is invalid then the test will fail Check for IP Address Results determines if an IP address is accessible Enter an IP address then click Check for IP Address Fig 1 Wireless Gateway User Guide 42 ...

Page 44: ...estore will take your Wireless Gateway out of Bridge Mode if it had been previously enabled Call 1 800 XFINITY if you would like to enable Bridge Mode again Access from the left navigation menu Troubleshooting Restore Reset Gateway If you click Reset when someone is using the phone you ll see a warning message that a Voice Call is in Progress and will be disconnected if the Wireless Gateway is reb...

Page 45: ...e password for your Wireless Gateway Access from the left navigation menu Troubleshooting Change Password Enter your current password Create a new password and re enter to confirm Click SAVE Fig 1 Wireless Gateway User Guide 44 ...

Page 46: ...on reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an expe...

Page 47: ...nformation its FCC registration number and ringer equivalence number If requested this information must be provided to the telephone company This equipment uses the following USOC Jack RJ 11 An FCC compliant telephone cord and modular plug is provided with this equipment This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is ...

Page 48: ...ntinue use of the unit until it is repaired Please note that the telephone company may ask that you disconnect the equipment from the telephone network until the problem has been corrected or until you are sure that the equipment is not malfunctioning The user must use the accessories and cables supplied by the manufacturer to get optimum performance from the product No repairs may be done by the ...

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