* Subject to any local restrictions or requirements.
The COmCAST CUSTOmeR GUARANTee
We are committed to providing you with a consistently superior customer experience. If for any reason
something goes wrong, we will work to resolve the issue as quickly and professionally as we can.
1. We will give you a 30-day, money-back guarantee on all our services.
If you’re not satisfied and wish to cancel service for any reason, you can do so in the first 30 days and get
your money back. Simply return all equipment in good working order and we’ll refund the monthly recurring
fee for your first 30 days of service and any charges you paid for standard installation.
2. We will treat you and your home with courtesy and respect.
Our technicians will clearly display their Comcast identification when they arrive at your home. They will
be trained and equipped to complete the job on the first visit. Our Customer Account Executives will be
courteous and knowledgeable when you contact us.
3. We will answer your questions at your convenience.
You can contact us 24 hours a day, 7 days a week regarding any service-related issue by calling
1-800-COMCAST or in any of the following ways:
• Online via Ask Comcast
• Live Chat online with a Comcast technician
• Online Community Forum
• Send us an email and receive a response within 24 hours
4. We will offer easy-to-understand packages and provide you with a clear bill.
Our packages are designed to be straightforward. A call or visit to our website makes it easy to find a
package that’s right for you. We aim for the same clarity with our bills. You may view your monthly statement
and service details anytime by visiting comcast.com.
5. We will continually offer the best and most video choices.
We’re working hard to bring more choices to our customers instantaneously by using the full power of
our advanced network and decades of television experience. We will use On Demand to bring customers
dramatically more content choices, including more movies, more sports, more kids’ programs, more network
TV shows and more HD than anyone else.
6. We will quickly address any problem you may experience.
After the first visit to your home, if we do not satisfactorily complete installation or can’t resolve a routine
issue, we will extend a complimentary service to your account. Additionally, we won’t charge you for a
service visit that results from a Comcast equipment or network problem.
7. We will schedule appointments at your convenience and be mindful of your time.
As a courtesy, we will call you before we arrive at your home. And if we fail to arrive for a scheduled visit
during the appointment window, we will credit $20 to your account.*
We’re here to help
Every Comcast employee is dedicated to meeting the commitments
of our guarantee and to exceeding your expectations. We are working
very hard to serve you better and listen carefully to your feedback.
If you have any thoughts or ideas about this Guarantee or about your
experience with us, we invite you to share them with us by visiting
comcast.com.
To learn more about your Comcast products and services, visit us
online at comcast.com/welcome for 24/7 online support, or give us a
call at 1-800-COMCAST.
3
The Comcast
Customer Guarantee
MO A28 VOD_10.indd 3
10/14/09 4:34 PM